08-26-2020 07:54 AM - edited 09-11-2020 09:45 AM
We've registered ISR 4331 Router with Smart Licensing .
We created smart token and put it in our Router but it failed and show the following error.
Registration: Status: REGISTERING - REGISTRATION IN PROGRESS Export-Controlled Functionality: NOT ALLOWED Initial Registration: FAILED on Aug 26 15:46:11 2020 Failure reason: Fail to send out Call Home HTTP message.
Our ISR 4331 router have internet connectivity.Can you guys please help me with this ? What should I do now ?
we cannot ping tools.cisco.com and also cannot telnet tools.cisco.com with 443.
08-26-2020 07:59 AM
First i will check are you able to resolve :
nslookup tools.cisco.com - is this works ?
try ip address https://x.x.x.x - see is that works ? also try https://tools.cisco.com - is this works ?
08-26-2020 08:47 AM
08-26-2020 09:49 AM
Looks like Device is not resolving the DNS entries.
before trying to register with smartlicense server, try from device
1. you able to ping tools.cisco.com
2. Make sure your ACL allow Port 443 to connect cisco
3. try telnet tools.cisco.com 443 ( you need to allow in VTY lines use telnet)
below guide for reference :
08-26-2020 08:54 AM
08-26-2020 08:48 AM
Check if you have configure Dns and domain name on your 4331 router.
08-26-2020 08:56 AM - edited 09-11-2020 09:41 AM
I've configured the following config
ip name-server 126.96.36.199 188.8.131.52
Anything wrong with my configuration?
08-26-2020 09:12 AM
ip domain name cisco.com>> why do u use cisco.com ? use your client domain.
08-26-2020 09:14 AM
I agree that the symptoms suggest that there is an issue with DNS. The name servers you have configured seem appropriate. Unless you really are in the Cisco network I would not use this command
ip domain name cisco.com
Perhaps if you post your complete config (obscuring sensitive information such as Public IP and passwords) we might find some issue.
08-26-2020 09:23 AM
08-26-2020 09:27 AM - edited 09-11-2020 09:42 AM
08-26-2020 09:47 AM - edited 09-11-2020 09:42 AM
Plese see the attachment file for my Router Config.
Thank you so much all for the help.
08-26-2020 10:00 AM
It appears that what you have posted is only part of the configuration. I see what appears to be 2 outside interfaces and 1 inside interface. I do not see any configuration of address translation. I do not see any configuration about routing. I do not know if the configuration has any security policies (acl, etc) which impacts traffic. Without knowing these things how can we give any good advice?
08-26-2020 10:02 AM
Please can you confirm the test i have asked to conduct.
Also please confirm, is this router directly connected to internet (or ISP) or is there any Devices in the path ?
Also observed that he device do not have route to go out ?
08-26-2020 10:14 AM
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