network module issue

[CSCO12150953]

hello,

i' m facing to an issue, i have an ASR 1006, one root processor, two SIP card installed. the ASR is in alive. after some time one SIP has been desactivitated causing the loss of all my configuration put in gigabit ethernet and OC3 port. when i perform show log, i see no issue

i have relaoded the SIP card and it's up. but i'm concerned about such issue in the futur. how can i find the root cause ? and how can i fix this.

Best, your support will be appreciated

[Vinit Jain]

Hello,

Could you please share the below output:

- show platform

- show version

Regarding the issue, was the configuration lost when the SIP card was down or was it even when the SIP card came up.

Was the configuration saved before the SIP card reset?

Regards

Vinit

[CSCO12150953]

show Platform when there was the issue

1- first attachment file

show Platform after reload the SIP card

2- second attachement

I want to know the root cause of this issue, in order to avoid it in futur. because the Equipment is on live and critical

[Vinit Jain]

Hello,

Both the files seems to be same. Could you please attach the files again. Also, please share the show log output.

Regards

Vinit

[CSCO12150953]

ASR-CDC#sh log

Syslog logging: enabled (0 messages dropped, 25 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

    Console logging: level debugging, 99 messages logged, xml disabled,

                     filtering disabled

    Monitor logging: level debugging, 0 messages logged, xml disabled,

                     filtering disabled

    Buffer logging:  level debugging, 123 messages logged, xml disabled,

                    filtering disabled

    Exception Logging: size (4096 bytes)

    Count and timestamp logging messages: disabled

    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 120 message lines logged

        Logging Source-Interface:       VRF Name:

Log Buffer (4096 bytes):

*May  5 03:48:21.623: %SSH-5-SSH2_CLOSE: SSH2 Session from 10.4.142.119 (tty = 0) for user 'rmaune' using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' closed

*May  5 03:48:23.023: %SSH-5-SSH2_SESSION: SSH2 Session request from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

*May  5 03:48:27.421: %SSH-5-SSH2_USERAUTH: User 'rmaune' authentication for SSH2 Session from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

*May  5 03:58:32.148: %SSH-5-SSH2_CLOSE: SSH2 Session from 10.4.142.119 (tty = 0) for user 'rmaune' using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' closed

*May  5 03:59:40.057: %SSH-5-SSH2_SESSION: SSH2 Session request from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

*May  5 03:59:54.571: %SSH-5-SSH2_USERAUTH: User 'rmaune' authentication for SSH2 Session from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

*May  5 04:11:55.413: %SSH-5-SSH2_CLOSE: SSH2 Session from 10.4.142.119 (tty = 0) for user 'rmaune' using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' closed

*May  5 04:16:59.796: %SSH-5-SSH2_SESSION: SSH2 Session request from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

*May  5 04:17:04.651: %SSH-5-SSH2_USERAUTH: User 'rmaune' authentication for SSH2 Session from 10.4.142.119 (tty = 0) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded

ASR-CDC#