No Active Connections Found

[noe.manuel]

Good day to all of you.
I’m posting my issue in this space because i believe it has to do with Networking issue.
I have a ISR 4451 Router.
All configuration are correct.
The router is connected to the internet, i can

ping

to my Trunk service provider, also the router can be accessed remotely (22 port).
however the router can not connect to the webex control hub. I believe it’s not connecting to the webex control hub because the print result below:

No Active Connections Found

Can anyone tell me how it comes and how to fix it?
There no credentials or authentication problem.
Thank you in advance.

LocalGateway#show sip-ua connections tcp tls detail
Total active connections : 0
No. of send failures : 0
No. of remote closures : 0
No. of conn. failures : 0
No. of inactive conn. ageouts : 0
TLS client handshake failures : 0
TLS server handshake failures : 0

---------Printing Detailed Connection Report---------
Note:
** Tuples with no matching socket entry
Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port>'
to overcome this error condition
++ Tuples with mismatched address/port entry
Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port> id <connid>'
to overcome this error condition
Connections with SIP OAuth ports
No Active Connections Found

-------------- SIP Transport Layer Listen Sockets ---------------
Conn-Id Local-Address Tenant
========== =========================== ========
0 [0.0.0.0]:5061: 0
6 [192.168.178.10]:5061: 0
LocalGateway#

[paul driver]

Hello

---

@noe.manuel wrote:

however the router can not connect to the webex control hub. I believe it’s not connecting to the webex control hub because the print result below: “ No Active Connections Found”

---

How/where is that webex hub connected in relation to the ASR rtr and what routing are you using?

[noe.manuel]

Hi Paul,

Thans you for your Quick reaction.

Hope the output below Will help to answer your question.

However i woud like to know what my privious post means and how to fix it.

Thans you in avances.

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server



LocalGateway#show configuration
Using 8730 out of 33554432 bytes
!
! Last configuration change at 14:13:01 EDT Fri Oct 13 2023 by admin
!
version 17.9
service timestamps debug datetime localtime show-timezone
service timestamps log datetime localtime show-timezone
service password-encryption
service call-home
platform qfp utilization monitor load 80
platform punt-keepalive disable-kernel-core
platform hardware throughput level 2000000
!
hostname LocalGateway
!
boot-start-marker
boot-end-marker
!
!
vrf definition Mgmt-intf
 !
 address-family ipv4
 exit-address-family
 !
 address-family ipv6
 exit-address-family
!
logging buffered 9999999
no logging console
no logging monitor
no aaa new-model
clock timezone CEST 5 0
clock summer-time EDT recurring
!
!
!
!
!
!
!
ip domain name noe.com
!
!
!
login on-success log
!
!
!
!
!
!
!
subscriber templating
!
!
!
!
vtp version 1
!
multilink bundle-name authenticated
!
!
!
!
!
password encryption aes
!
!
crypto pki trustpoint TP-self-signed-1554245456
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-1554245456
 revocation-check none
 rsakeypair TP-self-signed-1554245456
!
crypto pki trustpoint SLA-TrustPoint
 enrollment pkcs12
 revocation-check crl
!
crypto pki trustpoint dummyTp
 revocation-check crl
!
!
crypto pki certificate chain TP-self-signed-1554245456
 certificate self-signed 01 nvram:IOS-Self-Sig#5.cer
crypto pki certificate chain SLA-TrustPoint
 certificate ca 01 nvram:CiscoLicensi#1CA.cer
crypto pki certificate chain dummyTp
!
crypto pki certificate pool
 cabundle nvram:ios_core.p7b
!
!
!
!
voice service voip
 ip address trusted list
  ipv4 128.177.14.0 255.255.255.128
  ipv4 128.177.36.0 255.255.255.192
  ipv4 135.84.169.0 255.255.255.128
  ipv4 135.84.170.0 255.255.255.128
  ipv4 135.84.171.0 255.255.255.128
  ipv4 135.84.172.0 255.255.255.128
  ipv4 199.59.65.0 255.255.255.128
  ipv4 199.59.66.0 255.255.255.128
  ipv4 199.59.70.0 255.255.255.128
  ipv4 199.59.71.0 255.255.255.128
  ipv4 199.59.64.0 255.255.255.128
  ipv4 199.59.67.0 255.255.255.128
  ipv4 85.119.56.128 255.255.255.192
  ipv4 85.119.57.128 255.255.255.192
  ipv4 185.115.196.0 255.255.255.128
  ipv4 185.115.197.0 255.255.255.128
  ipv4 135.84.172.0 255.255.255.192
  ipv4 135.84.173.0 255.255.255.128
  ipv4 135.84.174.0 255.255.255.128
  ipv4 199.19.197.0 255.255.255.0
  ipv4 199.19.199.0 255.255.255.0
  ipv4 139.177.64.0 255.255.255.0
  ipv4 139.177.65.0 255.255.255.0
  ipv4 139.177.66.0 255.255.255.0
  ipv4 139.177.67.0 255.255.255.0
  ipv4 139.177.68.0 255.255.255.0
  ipv4 139.177.69.0 255.255.255.0
  ipv4 139.177.70.0 255.255.255.0
  ipv4 139.177.71.0 255.255.255.0
  ipv4 139.177.72.0 255.255.255.0
  ipv4 139.177.73.0 255.255.255.0
  ipv4 23.89.76.128 255.255.255.128
  ipv4 170.72.29.0 255.255.255.0
  ipv4 170.72.17.128 255.255.255.128
  ipv4 170.72.0.128 255.255.255.128
 media statistics
 media bulk-stats
 allow-connections sip to sip
 no supplementary-service sip refer
 no supplementary-service sip handle-replaces
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 trace
 stun
  stun flowdata agent-id 1 boot-count 18
  stun flowdata shared-secret 6 JRUK`M[_MTVR[NVK`TeHHPTKI_dTiMWXOa_`SLL
 sip
  early-offer forced
  g729 annexb-all
!
!
voice class uri 100 sip
 host ipv4:41.222.236.254
!
voice class uri 200 sip
 pattern dtg=itgest-ao_trunk0657.lgu
voice class codec 99
 codec preference 1 g711ulaw
 codec preference 2 g711alaw
 codec preference 3 g729r8
!
voice class stun-usage 200
 stun usage firewall-traversal flowdata
 stun usage ice lite
!
!
voice class sip-profiles 200
 rule 9 request ANY sip-header SIP-Req-URI modify "sips:(.*)" "sip:\1"
 rule 10 request ANY sip-header To modify "<sips:(.*)" "<sip:\1"
 rule 11 request ANY sip-header From modify "<sips:" "<sip:\1"
 rule 12 request ANY sip-header Contact modify "<sips:(.*)>" "<sip:\1;transport=tls>"
 rule 13 response ANY sip-header To modify "<sips:(.*)" "<sip:\1"
 rule 14 response ANY sip-header From modify "<sips:(.*)" "<sip:\1"
 rule 15 response ANY sip-header Contact modify "<sips:(.*)" "<sip:\1"
 rule 20 request ANY sip-header From modify ">" ";otg=itgest-ao_trunk0657_lgu>"
 rule 30 request ANY sip-header P-Asserted-Identity modify "sips:(.*)" "sip:\1"
!
!
!
voice class dpg 100
 description Incoming Wbx to IP PSTN
 dial-peer 101 preference 1
!
voice class dpg 200
 description Incoming IP PSTN(DP100) to BCLD(DP201)
 dial-peer 200201 preference 1
!
voice class tenant 100
  registrar ipv4:41.222.236.254 expires 3600
  credentials username 227210372 password 6 HK\SDgQLKNac^HFZNfA[eWb^W_RPQ^gPT realm 41.222.236.254
  credentials username 227210373 password 6 LPUIbPOPHGSB[NVKU`eLQbe_^aVchXfZK realm 41.222.236.254
  bind control source-interface GigabitEthernet0/0/0
  bind media source-interface GigabitEthernet0/0/0
!
voice class tenant 300
  bind control source-interface GigabitEthernet0/0/0
  bind media source-interface GigabitEthernet0/0/0
  no pass-thru content custom-sdp
!
voice class tenant 200
  registrar dns:eun10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
  credentials number ITGEST-AO_TRUNK4589_LGU username ITGEST-AO_TRUNK0657_LGU password 6 CWG\idHOCL^W_AHZPFCX`cEi[[bTUOPBdM[K realm BroadWorks
  authentication username ITGEST-AO_TRUNK0657_LGU password 6 VCWG`Y]CGVXceGTRhRZBFTGJ_E_dZOTe`]Ae realm BroadWorks
  authentication username ITGEST-AO_TRUNK0657_LGU password 6 WgTCR\fNCNGZS`OLcBUUHGhROL[P_d_cIXYb realm eun10.bcld.webex.com
  no remote-party-id
  sip-server dns:eun10.bcld.webex.com
  connection-reuse
  srtp-crypto 200
  session transport tcp tls
  url sips
  error-passthru
  asserted-id pai
  bind control source-interface GigabitEthernet0/0/0
  bind media source-interface GigabitEthernet0/0/0
  no pass-thru content custom-sdp
  sip-profiles 200
  outbound-proxy dns:fr11.sipconnect-eun.bcld.webex.com
  privacy-policy passthru
!
voice class srtp-crypto 200
 crypto 1 AES_CM_128_HMAC_SHA1_80
!
!
!
!
!
!
no license feature hseck9
license udi pid ISR4451-X/K9 sn FOC20376YFU
memory free low-watermark processor 62972
!
diagnostic bootup level minimal
!
spanning-tree extend system-id
!
enable secret 9 $9$ZWOpaQmSy6Hk8E$NWd8RRyP3DATmExu/rcoYE.jCuAlWmnH8zLMpLBSau.
!
username admin privilege 15 secret 9 $9$dkbVEfDfrET44.$VzHVNhsK/NIgb11JCa8rcSpVwK9Vh9OKYZWspJim0Jw
!
redundancy
 mode none
!
!
!
!
controller Cellular 0/2/0
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
interface GigabitEthernet0/0/0
 ip dhcp client client-id ascii FJC2042D16K
 ip address 192.168.178.10 255.255.255.0
 negotiation auto
!
interface GigabitEthernet0/0/1
 no ip address
 negotiation auto
!
interface GigabitEthernet0/0/2
 no ip address
 negotiation auto
!
interface GigabitEthernet0/0/3
 no ip address
 negotiation auto
!
interface Cellular0/2/0
 ip address negotiated
!
interface Cellular0/2/1
 no ip address
!
interface GigabitEthernet0
 vrf forwarding Mgmt-intf
 no ip address
 negotiation auto
!
ip http server
ip http authentication local
ip http secure-server
ip http client source-interface GigabitEthernet0/0/0
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.178.1
ip ssh version 2
!
!
!
!
!
!
control-plane
!
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
dial-peer voice 101 voip
 description Outgoing dial-peer to IP PSTN
 destination-pattern BAD.BAD
 session protocol sipv2
 session target ipv4:41.222.236.254
 voice-class codec 99
 voice-class sip tenant 100
 voice-class sip options-keepalive
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 200201 voip
 description Inbound/Outbound Webex Calling
 max-conn 150
 destination-pattern BAD.BAD
 session protocol sipv2
 session target sip-server
 destination dpg 100
 voice-class codec 99
 voice-class stun-usage 200
 no voice-class sip localhost
 dtmf-relay rtp-nte
 srtp
 no vad
!
dial-peer voice 100 voip
 description Incoming dial-peer from IP PSTN
 session protocol sipv2
 destination dpg 200
 incoming uri via 100
 voice-class codec 99
 voice-class sip tenant 300
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 1 voip
!
!
sip-ua
 transport tcp tls v1.2
 crypto signaling default trustpoint dummyTp cn-san-validate server
 tcp-retry 1000
!
!
line con 0
 stopbits 1
line aux 0
line vty 0 4
 login local
 transport input ssh
line vty 5 14
 login local
 transport input ssh
!
call-home
 ! If contact email address in call-home is configured as sch-smart-licensing@cisco.com
 ! the email address configured in Cisco Smart License Portal will be used as contact email address to send SCH notifications.
 contact-email-addr sch-smart-licensing@cisco.com
 profile "CiscoTAC-1"
  active
  destination transport-method http
!
!
!
!
!
!
end

LocalGateway#
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LocalGateway#
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LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server



LocalGateway#show log
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.



No Inactive Message Discriminator.


    Console logging: disabled
    Monitor logging: disabled
    Buffer logging:  level debugging, 149 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled

No active filter modules.

    Trap logging: level informational, 143 message lines logged
        Logging Source-Interface:       VRF Name:
    TLS Profiles:

Log Buffer (9999999 bytes):

*Oct 13 07:09:34.732: %CRYPTO-5-SELF_TEST_START: Crypto algorithms release (Rel5a)
       begin self-test
*Oct 13 07:09:35.168: %CRYPTO-5-SELF_TEST_END: Crypto algoritms self-test completed successfully
       All tests passed.
*Oct 13 07:09:35.886: %ISR_THROUGHPUT-6-LEVEL: Throughput level has been set to 2000000 kbps
*Oct 13 07:09:41.140: %SMART_LIC-6-AGENT_ENABLED: Smart Agent for Licensing is enabled
*Oct 13 07:09:41.452: %SMART_LIC-6-EXPORT_CONTROLLED: Usage of export controlled features is not allowedESG-PM-ACL:[subsys-init] Init ESG-ACL subsystem starting

*Oct 13 07:09:44.126:
*Oct 13 07:09:49.038: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*Oct 13 07:09:49.097: %TLSCLIENT-5-TLSCLIENT_IOS: TLS Client is IOS based
*Oct 13 07:09:49.339: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_ENFORCED: Cisco PSB security compliance is being enforced
*Oct 13 07:09:49.339: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by this platform for use of RSA Key Size
*Oct 13 07:09:49.535: %CUBE-3-LICENSING:  SIP trunking (CUBE) licensing is now based on dynamic sessions counting, static license capacity configuration through 'mode border-element license capacity' would be ignored.
*Oct 13 07:09:49.549: %SIP-5-LICENSING: CUBE license reporting period has been set to the minimum value of 8 hours.
*Oct 13 07:09:49.569: %VOICE_HA-7-STATUS: CUBE HA-supported platform detected.
*Oct 13 07:09:49.690: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKEv2 for use of DES
*Oct 13 07:09:49.690: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKEv2 for use of 3DES
*Oct 13 07:09:49.690: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKEv2 for use of DH
*Oct 13 07:09:49.690: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKEv2 for use of MD5
*Oct 13 07:09:49.690: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKEv2 for use of SHA1
*Oct 13 07:09:49.695: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKMP for use of DES
*Oct 13 07:09:49.695: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKMP for use of 3DES
*Oct 13 07:09:49.695: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKMP for use of DH
*Oct 13 07:09:49.695: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKMP for use of MD5
*Oct 13 07:09:49.695: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Crypto IKMP for use of SHA1
*Oct 13 07:09:49.696: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by IPSEC key engine for use of 3DES
*Oct 13 07:09:49.696: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by IPSEC key engine for use of MD5
*Oct 13 07:09:49.696: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by IPSEC key engine for use of DES
*Oct 13 07:09:53.815: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Syslog Traps for use of MD5
*Oct 13 07:09:53.815: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Syslog Traps for use of DES
*Oct 13 07:09:53.815: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by Syslog Traps for use of 3DES
*Oct 13 07:09:54.186: %IOSXE_RP_ALARM-2-PEM: ASSERT CRITICAL Power Supply Bay 1 Power Supply/FAN Module Missing
*Oct 13 07:09:54.263: %LINK-3-UPDOWN: Interface Lsmpi0, changed state to up
*Oct 13 07:09:54.523: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by encrypt proc for use of 3DES
*Oct 13 07:09:54.524: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by encrypt proc for use of MD5
*Oct 13 07:09:54.524: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by encrypt proc for use of DES
*Oct 13 07:09:54.551: %PNP-6-PNP_DISCOVERY_STARTED: PnP Discovery started
*Oct 13 07:09:24.349: %BOOT-5-OPMODE_LOG: R0/0: binos: System booted in AUTONOMOUS mode
*Oct 13 07:09:37.182: %CMRP_PFU-6-FANASSY_INSERTED: R0/0: cmand: Fan Assembly is inserted.
*Oct 13 07:09:37.201: %CMRP-3-PFU_MISSING: R0/0: cmand: The platform does not detect a power supply in slot 1
*Oct 13 07:09:37.204: %CMRP-3-PFU_MISSING: R0/0: cmand: The platform does not detect a power supply in slot 3
*Oct 13 07:09:37.204: %CMRP-3-PFU_MISSING: R0/0: cmand: The platform does not detect a power supply in slot 4
*Oct 13 07:09:41.602: %CMLIB-6-THROUGHPUT_VALUE: R0/0: cmand: Throughput license found, throughput set to 2000000 kbps
*Oct 13 07:09:54.664: %LINK-3-UPDOWN: Interface EOBC0, changed state to up
*Oct 13 07:09:54.665: %LINEPROTO-5-UPDOWN: Line protocol on Interface LI-Null0, changed state to up
*Oct 13 07:09:54.666: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up
*Oct 13 07:09:54.666: %LINK-3-UPDOWN: Interface GigabitEthernet0, changed state to down
*Oct 13 07:09:54.668: %IOSXE_RP_ALARM-6-INFO: ASSERT CRITICAL GigabitEthernet0 Physical Port Link Down
*Oct 13 07:09:54.668: %LINK-3-UPDOWN: Interface LIIN0, changed state to up
*Oct 13 07:09:55.942: %LINEPROTO-5-UPDOWN: Line protocol on Interface Lsmpi0, changed state to up
*Oct 13 07:09:55.942: %LINEPROTO-5-UPDOWN: Line protocol on Interface EOBC0, changed state to up
*Oct 13 07:09:55.942: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Oct 13 07:09:55.943: %LINEPROTO-5-UPDOWN: Line protocol on Interface LIIN0, changed state to up
*Oct 13 07:09:56.064: %SYS-5-CONFIG_P: Configured programmatically by process MGMT VRF Process from console as vty0
*Oct 13 07:09:58.403: %IOSXE_MGMTVRF-6-CREATE_SUCCESS_INFO: Management vrf Mgmt-intf created with ID 1, ipv4 table-id 0x1, ipv6 table-id 0x1E000001
*Oct 13 07:09:58.455: %SYS-5-CONFIG_P: Configured programmatically by process MGMT VRF Process from console as vty0
*Oct 13 07:09:58.983: %ONEP_BASE-6-SS_ENABLED: ONEP: Service set Base was enabled by Default
*Oct 13 07:10:01.968: %SYS-7-NVRAM_INIT_WAIT_TIME: Waited 0 seconds for NVRAM to be available
*Oct 13 07:10:02.679: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named TP-self-signed-1554245456 has been generated or imported by crypto config
*Oct 13 07:10:02.688: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto config
*Oct 13 07:10:02.695: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named LocalGateway.noe.com has been generated or imported by crypto config
*Oct 13 07:10:02.698: %SYS-6-PRIVCFG_DECRYPT_SUCCESS: Successfully apply the private config file
*Oct 13 07:10:02 UTC: %SYS-5-LOG_CONFIG_CHANGE: Buffer logging: level debugging, xml disabled, filtering disabled, size (9999999)
*Oct 13 07:10:02 UTC: %SYS-5-LOG_CONFIG_CHANGE: Console logging disabled
*Oct 13 07:10:02 UTC: %SYS-5-LOG_CONFIG_CHANGE: Monitor logging disabled
*Oct 13 12:10:02 CEST: %SYS-6-CLOCKUPDATE: System clock has been updated from 07:10:02 UTC Fri Oct 13 2023 to 12:10:02 CEST Fri Oct 13 2023, configured from console by vty0.
*Oct 13 13:10:02 EDT: %SYS-6-CLOCKUPDATE: System clock has been updated from 12:10:02 CEST Fri Oct 13 2023 to 13:10:02 EDT Fri Oct 13 2023, configured from console by vty0.
*Oct 13 13:10:02 EDT: %PKI-6-TRUSTPOINT_CREATE: Trustpoint: TP-self-signed-1554245456 created succesfully
*Oct 13 13:10:02 EDT: %PKI-6-TRUSTPOINT_CREATE: Trustpoint: SLA-TrustPoint created succesfully
*Oct 13 13:10:02 EDT: %PKI-6-TRUSTPOINT_CREATE: Trustpoint: dummyTp created succesfully
*Oct 13 13:10:02 EDT: %PKI-6-TRUSTPOOL_DOWNLOAD_SUCCESS: Trustpool Download is successful
*Oct 13 13:10:02 EDT: ***********************************************************
Detailed call stats collection has been turned on
Use "media disable-detailed-stats" under "voice service voip"to turn it off
***********************************************************

*Oct 13 13:10:03 EDT: SBC MPS TDL Error: Failed to handle GET_CAPS response.
*Oct 13 13:10:04 EDT: %VOICE_HA-7-STATUS: Create VOICE HA INFRA processes now....
*Oct 13 13:10:04 EDT: %SYS-5-CONFIG_I: Configured from memory by console
*Oct 13 13:10:04 EDT: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/0, interfaces disabled
*Oct 13 13:10:04 EDT: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/2, interfaces disabled
*Oct 13 13:10:04 EDT: %SPA_OIR-6-OFFLINECARD: SPA (ISR4451-X-4x1GE) offline in subslot 0/0
*Oct 13 13:10:04 EDT: %CELLWAN-2-MODEM_DOWN: Modem in slot 0/2 is DOWN
*Oct 13 13:10:04 EDT: %CELLWAN-2-MODEM_DOWN: Modem in slot 0/2 is DOWN
*Oct 13 13:10:04 EDT: %SPA_OIR-6-OFFLINECARD: SPA (NIM-4G-LTE-GA) offline in subslot 0/2
*Oct 13 13:10:04 EDT: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0
*Oct 13 13:10:04 EDT: %IOSXE_OIR-6-ONLINECARD: Card (fp) online in slot F0
*Oct 13 13:10:04 EDT: %CRYPTO-5-SELF_TEST_START: Crypto algorithms release (Rel5a)
       begin self-test
*Oct 13 13:10:04 EDT: %CRYPTO-5-SELF_TEST_END: Crypto algoritms self-test completed successfully
       All tests passed.
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 0
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 0
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 1
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 1
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 2
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 2
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/0
*Oct 13 13:10:05 EDT: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/2
*Oct 13 13:10:05 EDT: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Oct 13 13:10:06 EDT: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 13 13:10:06 EDT: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 13 13:10:06 EDT: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named TP-self-signed-1554245456.server has been generated or imported by crypto-engine
*Oct 13 13:10:06 EDT: %SYS-5-RESTART: System restarted --
Cisco IOS Software [Cupertino], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.9.4, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2023 by Cisco Systems, Inc.
Compiled Wed 26-Jul-23 10:15 by mcpre
*Oct 13 13:10:07 EDT: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoipNull0, changed state to up
*Oct 13 13:10:09 EDT: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 13 13:10:09 EDT: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 13 13:10:10 EDT: %PKI-6-TRUSTPOINT_CREATE: Trustpoint: CISCO_IDEVID_SUDI created succesfully
*Oct 13 13:10:10 EDT: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named CISCO_IDEVID_SUDI has been generated or imported by pki-sudi
*Oct 13 13:10:10 EDT: %PKI-6-TRUSTPOINT_CREATE: Trustpoint: CISCO_IDEVID_SUDI0 created succesfully
*Oct 13 13:10:10 EDT: %PKI-2-NON_AUTHORITATIVE_CLOCK: PKI functions can not be initialized until an authoritative time source, like NTP, can be obtained.
*Oct 13 13:10:11 EDT: %SIP-5-DIALPEER_STATUS: VoIP dial-Peer <101> is Busied Out, Raising SNMP DOWN Trap
*Oct 13 13:10:12 EDT: %PNP-6-PNP_BEST_UDI_UPDATE: Best UDI [PID:ISR4451-X/K9,VID:V06,SN:FJC2042D16K] identified via (entity-mibs)
*Oct 13 13:10:12 EDT: %PNP-6-PNP_CDP_UPDATE: Device UDI [PID:ISR4451-X/K9,VID:V06,SN:FJC2042D16K] identified for CDP
*Oct 13 13:10:12 EDT: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present)
*Oct 13 13:10:14 EDT: %SPA_OIR-6-ONLINECARD: SPA (ISR4451-X-4x1GE) online in subslot 0/0
*Oct 13 13:10:14 EDT: %SYS-5-CONFIG_P: Configured programmatically by process EPM CREATE DEFAULT CWA URL ACL from console as console
*Oct 13 13:10:14 EDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to down
*Oct 13 13:10:16 EDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/1, changed state to down
*Oct 13 13:10:16 EDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/2, changed state to down
*Oct 13 13:10:16 EDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/3, changed state to down
*Oct 13 13:10:28 EDT: %LINK-3-UPDOWN: Interface GigabitEthernet0/0/0, changed state to up
*Oct 13 13:10:29 EDT: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0/0, changed state to up
*Oct 13 13:10:38 EDT: spa in 0/2, still in booting

*Oct 13 13:10:45 EDT: %CMRP-5-CHASSIS_MONITOR_BOOT_TIME_PRINT: R0/0: cmand: Card F0 took 64 secs to boot
*Oct 13 13:10:45 EDT: %CMRP-5-CHASSIS_MONITOR_BOOT_TIME_PRINT: R0/0: cmand: Card 0 took 59 secs to boot
*Oct 13 13:10:45 EDT: %CMRP-5-CHASSIS_MONITOR_BOOT_TIME_PRINT: R0/0: cmand: Card 1 took 59 secs to boot
*Oct 13 13:10:45 EDT: %CMRP-5-CHASSIS_MONITOR_BOOT_TIME_PRINT: R0/0: cmand: Card 2 took 59 secs to boot
*Oct 13 13:11:08 EDT: spa in 0/2, still in booting

*Oct 13 13:11:20 EDT: %SIP-5-DIALPEER_STATUS: VoIP dial-Peer <101> is Up, Raising SNMP UP Trap
*Oct 13 13:11:27 EDT: %SPA_OIR-6-ONLINECARD: SPA (NIM-4G-LTE-GA) online in subslot 0/2
*Oct 13 13:11:29 EDT: %LINK-3-UPDOWN: Interface Cellular0/2/0, changed state to down
*Oct 13 13:11:29 EDT: %LINK-3-UPDOWN: Interface Cellular0/2/1, changed state to down
*Oct 13 13:11:38 EDT: %CELLWAN-2-SIM_NOT_PRESENT: [Cellular0/2/0]: SIM is not present in Slot 0
*Oct 13 13:11:38 EDT: %CALL_HOME-6-CALL_HOME_ENABLED: Call-home is enabled by Smart Agent for Licensing.
*Oct 13 13:11:38 EDT: %SMART_LIC-6-REPORTING_REQUIRED: A Usage report acknowledgement will be required in 349 days.
*Oct 13 13:12:47 EDT: %CELLWAN-2-MODEM_UP: Modem in slot 0/2 is now UP
*Oct 13 13:12:47 EDT: FOTA not supported on modems older than SWI 74xx or non Telit modem. modem DIP (0x74)
*Oct 13 13:12:48 EDT: %CELLWAN-2-MODEM_RADIO: Cellular0/2/0 Modem radio has been turned on
*Oct 13 13:13:01 EDT: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart License Utility (CSLU) : Unable to resolve server hostname/domain name
*Oct 13 13:37:47 EDT: %CRYPTO_ENGINE-5-CSDL_COMPLIANCE_EXCEPTION_ADDED: Cisco PSB security compliance exception has been added by SSH Process for use of MD5
*Oct 13 13:38:02 EDT: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: admin] [Source: 192.168.178.32] [localport: 22] at 13:38:02 EDT Fri Oct 13 2023
*Oct 13 13:57:06 EDT: %SYS-6-TTY_EXPIRE_TIMER: (exec timer expired, tty 866 (192.168.178.32)), user admin
*Oct 13 13:57:06 EDT: %SYS-6-LOGOUT: User admin has exited tty session 866(192.168.178.32)
*Oct 13 14:06:54 EDT: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: admin] [Source: 192.168.178.32] [localport: 22] at 14:06:54 EDT Fri Oct 13 2023
*Oct 13 14:13:01 EDT: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (192.168.178.32)
*Oct 13 14:13:21 EDT: %SYS-6-PRIVCFG_ENCRYPT_SUCCESS: Successfully encrypted private config file
*Oct 13 14:15:24 EDT: %SYS-6-LOGOUT: User admin has exited tty session 866(192.168.178.32)
*Oct 13 14:15:55 EDT: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: admin] [Source: 192.168.178.32] [localport: 22] at 14:15:55 EDT Fri Oct 13 2023
*Oct 13 14:27:12 EDT: %SYS-6-TTY_EXPIRE_TIMER: (exec timer expired, tty 866 (192.168.178.32)), user admin
*Oct 13 14:27:12 EDT: %SYS-6-LOGOUT: User admin has exited tty session 866(192.168.178.32)
*Oct 13 14:42:33 EDT: %SEC_LOGIN-5-LOGIN_SUCCESS: Login Success [user: admin] [Source: 192.168.178.32] [localport: 22] at 14:42:33 EDT Fri Oct 13 2023
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#
LocalGateway#debug ccsip all
This may severely impact system performance. Continue? [confirm]n
LocalGateway#debug ccsip call
SIP Call statistics tracing is enabled
LocalGateway#show sip-ua register
% Incomplete command.

LocalGateway#show sip-ua register status

Tenant:  100
--------------------- Registrar-Index  1 ---------------------
Line                             peer      expires(sec) reg survival  P-Associ-URI
================================ ========= ============ === ========  ============
227210372                        -1         8            no  normal

Tenant:  100
--------------------- Registrar-Index  1 ---------------------
Line                             peer      expires(sec) reg survival  P-Associ-URI
================================ ========= ============ === ========  ============
227210373                        -1         8            no  normal

Tenant:  200
--------------------- Registrar-Index  1 ---------------------
Line                             peer      expires(sec) reg survival  P-Associ-URI
================================ ========= ============ === ========  ============
ITGEST-AO_TRUNK4589_LGU          -1         106          no  normal
LocalGateway#
LocalGateway#
LocalGateway#debug ccsip message
SIP Call messages tracing is enabled
LocalGateway#

[paul driver]

Hello
You only have a default static route pointing to a subnet relating on interface gig0/0/0, so if you dont have any other specific route applied, Then the rtr will try an forward traffic via that defined next hop.
If that webex control hub resides off gig0/0/0 I would check the routing device attached to that interface to see if it has route for it.

[noe.manuel]

Hi Paul,

I have checked everything on the router and modem side, and everything looks normal. Thus i do not understand where is the problem.

Do you guys think if i reset the router could solve the problem? I hve no much experience in routing in switching.

Below the print of

show ip interface:

LocalGateway#show sip-ua connections tcp tls detail
Total active connections : 0
No. of send failures : 0
No. of remote closures : 0
No. of conn. failures : 0
No. of inactive conn. ageouts : 0
TLS client handshake failures : 0
TLS server handshake failures : 0

---------Printing Detailed Connection Report---------
Note:
** Tuples with no matching socket entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port>'
to overcome this error condition
++ Tuples with mismatched address/port entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port> id <connid>'
to overcome this error condition
* Connections with SIP OAuth ports

No Active Connections Found


-------------- SIP Transport Layer Listen Sockets ---------------
Conn-Id Local-Address Tenant
========== =========================== ========
0 [0.0.0.0]:5061: 0
6 [192.168.178.10]:5061: 0
LocalGateway#







LocalGateway#show ip interface
GigabitEthernet0/0/0 is up, line protocol is up
Internet address is 192.168.178.10/24
Broadcast address is 255.255.255.255
Address determined by non-volatile memory
MTU is 1500 bytes
Helper address is not set
Directed broadcast forwarding is disabled
Outgoing Common access list is not set
Outgoing access list is not set
Inbound Common access list is not set
Inbound access list is not set
Proxy ARP is enabled
Local Proxy ARP is disabled
Security level is default
Split horizon is enabled
ICMP redirects are always sent
ICMP unreachables are always sent
ICMP mask replies are never sent
IP fast switching is enabled
IP Flow switching is disabled
IP CEF switching is enabled
IP CEF switching turbo vector
IP Null turbo vector
Associated unicast routing topologies:
Topology "base", operation state is UP
IP multicast fast switching is enabled
IP multicast distributed fast switching is disabled
IP route-cache flags are Fast, CEF
Router Discovery is disabled
IP output packet accounting is disabled
IP access violation accounting is disabled
TCP/IP header compression is disabled
RTP/IP header compression is disabled
Probe proxy name replies are disabled
Policy routing is disabled
Network address translation is disabled
BGP Policy Mapping is disabled
Input features: MCI Check
IPv4 WCCP Redirect outbound is disabled
IPv4 WCCP Redirect inbound is disabled
IPv4 WCCP Redirect exclude is disabled
IP Clear Dont Fragment is disabled
GigabitEthernet0/0/1 is down, line protocol is down
Internet protocol processing disabled
GigabitEthernet0/0/2 is down, line protocol is down
Internet protocol processing disabled
GigabitEthernet0/0/3 is down, line protocol is down
Internet protocol processing disabled
Cellular0/2/0 is down, line protocol is down
Internet address will be negotiated using IPCP
Broadcast address is 255.255.255.255
MTU is 1500 bytes
Helper address is not set
Directed broadcast forwarding is disabled
Outgoing Common access list is not set
Outgoing access list is not set
Inbound Common access list is not set
Inbound access list is not set
Proxy ARP is enabled
Local Proxy ARP is disabled
Security level is default
Split horizon is enabled
ICMP redirects are always sent
ICMP unreachables are always sent
ICMP mask replies are never sent
IP fast switching is disabled
IP Flow switching is disabled
IP CEF switching is disabled
IP Distributed switching is disabled
IP Null turbo vector
IP Null turbo vector
Associated unicast routing topologies:
Topology "base", operation state is UP
IP multicast fast switching is enabled
IP multicast distributed fast switching is disabled
IP route-cache flags are Fast, CEF
Router Discovery is disabled
IP output packet accounting is disabled
IP access violation accounting is disabled
TCP/IP header compression is disabled
RTP/IP header compression is disabled
Probe proxy name replies are disabled
Policy routing is disabled
Network address translation is disabled
BGP Policy Mapping is disabled
Input features: MCI Check
IPv4 WCCP Redirect outbound is disabled
IPv4 WCCP Redirect inbound is disabled
IPv4 WCCP Redirect exclude is disabled
IP Clear Dont Fragment is disabled
Cellular0/2/1 is down, line protocol is down
Internet protocol processing disabled
GigabitEthernet0 is down, line protocol is down
Internet protocol processing disabled
LocalGateway#

LocalGateway#show ip interface brief
Interface IP-Address OK? Method Status Protocol
GigabitEthernet0/0/0 192.168.178.10 YES NVRAM up up
GigabitEthernet0/0/1 unassigned YES NVRAM down down
GigabitEthernet0/0/2 unassigned YES NVRAM down down
GigabitEthernet0/0/3 unassigned YES NVRAM down down
Cellular0/2/0 unassigned YES NVRAM down down
Cellular0/2/1 unassigned YES NVRAM down down
GigabitEthernet0 unassigned YES NVRAM down down
LocalGateway#




LocalGateway#show arp
Protocol Address Age (min) Hardware Addr Type Interface
Internet 192.168.178.1 0 48d3.43ab.cb60 ARPA GigabitEthernet0/0/0
Internet 192.168.178.10 - 006b.f1a2.36c0 ARPA GigabitEthernet0/0/0
Internet 192.168.178.34 64 cc3d.82f2.5990 ARPA GigabitEthernet0/0/0
Internet 192.168.178.36 0 505b.c29e.7225 ARPA GigabitEthernet0/0/0
Internet 192.168.178.77 45 8086.d976.a6d4 ARPA GigabitEthernet0/0/0




LocalGateway#show sip-ua connections udp detail
Total active connections : 1
No. of send failures : 0
No. of remote closures : 0
No. of conn. failures : 0
No. of inactive conn. ageouts : 0

---------Printing Detailed Connection Report---------
Note:
** Tuples with no matching socket entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port>'
to overcome this error condition
++ Tuples with mismatched address/port entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port> id <connid>'
to overcome this error condition

Remote-Agent:41.222.236.254, Connections-Count:1
Remote-Port Conn-Id Conn-State WriteQ-Size Local-Address Tenant
=========== ======= =========== =========== ================================== ==== ======
5060 7 Established 0 192.168.178.10:52264 0


-------------- SIP Transport Layer Listen Sockets ---------------
Conn-Id Local-Address Tenant
========== =========================== ========
0 [0.0.0.0]:5060: 0
6 [192.168.178.10]:5060: 0
LocalGateway#

LocalGateway#show sip-ua connections tcp detail
Total active connections : 0
No. of send failures : 0
No. of remote closures : 1
No. of conn. failures : 0
No. of inactive conn. ageouts : 0

---------Printing Detailed Connection Report---------
Note:
** Tuples with no matching socket entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port>'
to overcome this error condition
++ Tuples with mismatched address/port entry
- Do 'clear sip <tcp[tls]/udp> conn t ipv4:<addr>:<port> id <connid>'
to overcome this error condition

No Active Connections Found


-------------- SIP Transport Layer Listen Sockets ---------------
Conn-Id Local-Address Tenant
========== =========================== ========
0 [0.0.0.0]:5060: 0
6 [192.168.178.10]:5060: 0
LocalGateway#

[Aftab Khan · Accepted solution]

It seems like you're experiencing an issue with your ISR 4451 Router's connection to the Webex Control Hub. Despite having the correct configurations and no authentication problems, you're getting a

No Active Connections Found

result when checking the SIP connections.

To resolve this, you might want to:

1. Double-check your router's network settings and ensure that all necessary ports and protocols for Webex are allowed.
2. Verify that there are no firewall rules or network restrictions blocking the router's access to the Webex Control Hub.
3. Ensure that your router's firmware is up to date and compatible with Webex requirements.
4. Contact Webex support for specific guidance on router configurations and troubleshooting steps.

[noe.manuel · Accepted solution]

Thans you.

All points are checked. I believe the issue is on the point 2, but im not sure

[Roger Kallberg]

@noe.manuel If you got the solution to your problem from @Aftab Khan why did you mark your own reply as the solution to your question/problem?

If you got the solution from the answer made by @Aftab Khan you should select that response as the solution.

[noe.manuel]

@Roger Kallberg Thank you by correcting me. 

I made the correction as you suggested.