ping problem in the neighborhood and Msan can see the mac address of router

[ccieexpertadmin]

Hi everyone

 i have a router 1941/K9 with card EHWIC-4SHDSL-EA ,i have configure this card in my router , the problem is I can not ping the ip @ Neighbourhood and the MSAN can't also  see the mac-address of the router  do you notice that the interface in the MSAN and in the router is UP  / UP

anybody help me

[prcsdm001]

Hi,

An ethernet interface will be always up/up and it goes down only if there is problem between the given port and the connected one. The issue can be anywhere else in the middle.

[prcsdm001]

Or your configuration is wrong.