Problems with ASR1004 - Mar 3 10:06:03: %PLATFORM-4-ELEMENT_WARNING: R0/0:

[britto_rj]

Hi There,

I'm having a problem with a customer equipment. In 2 ocasions today router freezed for a while, traffic stops to pass and some logs appear. Aproximatelly 10 minutes after the equipment comes back to normal activity. Logs below are presenting in console:

Mar  3 10:06:03: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 10:37:33: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 11:08:03: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 11:28:23: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 11:38:33: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 11:58:53: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 12:29:23: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 12:39:33: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 13:10:03: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Mar  3 13:40:33: %PLATFORM-4-ELEMENT_WARNING: R0/0: smand:  SIP/0:  Committed Memory value 96% exceeds warning level 95%

Do you have any idea of a workaround and solution I can take in this case?

Thanks a lot

Luiz Britto.

[shyshanm]

Hi Luiz,

These logs looks like the process memory is getting incremented and the total committing memory is crossing the 95% warning level. There is a high possibility for memory leak and hitting bugs.

-Shyam.

[benjammin]

I'm recieving this same error now.

What can we do to troubleshoot it further. I'm also receiving CMCC-3-PLIM_STATUS messages. Any thoughts on what to check next. Thanks!

[Rozsa Illes]

Hello Luiz, Benjamin,

As Shyam mentioned this might be the sign of a memory leak. However, there was also a defect which address this due to some incorrect memory calculation by the SIP which was a cosmetic issue only.

I would check if you might his this one:

CSCtj47922

RLS33: %PLATFORM-4-ELEMENT_WARNING: R1/0: smand: SIP/0: Committed Memor

If you have the fix or it does not seem to fix, we can check the memory and if we see a leak by some of these commands:

show mem stat

show proc mem sorted

show plat software stat control-proc {brief}

These should be collected several times when the errors appear and we would need to check if the amount of free memory is very low or consistently getting lower (indicating that we do not free up the memory but keep on reserving it).

If you would like to read a bit more about memory allocation issues, you could check this one out:

http://www.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800a6f3a.shtml

Warm Regards,

Rose