RV260W: cannot access console port. no response only black screen

[jaheshkhan]

I cannot access console port of RV260W switch . no response from router and stuck at black screen

console setting are default 9600 baud rate.

what is the console setting for this router? i cannot see any where in cisco document mentioned about it. so I assume it will be the same for router.

console cable is ok we cross verified with other switch console and its working fine

what could be the reason?

[balaji.bandi]

Most of the RV devices are managed using Manangement GUI - There is no console access (unlike any other Catalyst switch). as for as i know, this may be for TAC or Future use i guess.

[jaheshkhan]

somebody needs to confirm console wont work for the mentioned model.

i was able to do SSH before. and took running configuration backup. 

client forgot password of the box. i tried to recover password but that didnt accept. client says they didnt change.

now i found that no access to SSH or console or through web. thats the situation

[balaji.bandi]

I Only see Factory reset is the option here. (to save time)  But you can wait others comments if you have concens.

[jaheshkhan]

Yes we did factory reset.

and we reconfigured.