Serial Connection Issue from a 3825 to our MPLS Provider

[heron98105]

I have opened a ticket with my MPLS provider and as always... wait and then they come back with "nothing on our end".

We are using 3825's with serial interfaces to connect 3 offices together across their mpls. There are full T1's at all three locations just for voice, and 10 meg ethernet for data. These networks are not converged anywhere except they both pass through the same router, but across different interfaces.

Trying to get some feedback on this sh serial output from the 3825

Serial0/0/0:0 is up, line protocol is up
  Hardware is GT96K Serial
  Internet address is 209.***.***.***/30
  MTU 1500 bytes, BW 1536 Kbit/sec, DLY 20000 usec,
     reliability 255/255, txload 2/255, rxload 2/255
  Encapsulation PPP, LCP Open
  Listen: CDPCP
  Open: IPCP, loopback not set
  Keepalive set (10 sec)
  Last input 2d20h, output 00:00:02, output hang never
  Last clearing of "show interface" counters 1w3d
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 27199
  Queueing strategy: weighted fair
  Output queue: 0/1000/64/27199 (size/max total/threshold/drops)
     Conversations  0/10/256 (active/max active/max total)
     Reserved Conversations 0/0 (allocated/max allocated)
     Available Bandwidth 1152 kilobits/sec
  5 minute input rate 13000 bits/sec, 13 packets/sec
  5 minute output rate 13000 bits/sec, 13 packets/sec
     9463106 packets input, 612841142 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     16423 input errors, 16229 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     9835444 packets output, 644588459 bytes, 0 underruns
     0 output errors, 0 collisions, 1 interface resets
     1 unknown protocol drops
     1 unknown protocol drops
     0 output buffer failures, 0 output buffers swapped out
     3 carrier transitions
  Timeslot(s) Used:1-24, SCC: 0, Transmitter delay is 0 flags

I reloaded the router and then did the same sh command:

Serial0/0/0:0 is up, line protocol is up
  Hardware is GT96K Serial
  Internet address is 209.***.***.***/30
  MTU 1500 bytes, BW 1536 Kbit/sec, DLY 20000 usec,
     reliability 255/255, txload 2/255, rxload 2/255
  Encapsulation PPP, LCP Open
  Listen: CDPCP
  Open: IPCP, loopback not set
  Keepalive set (10 sec)
  Last input 00:21:59, output 00:00:06, output hang never
  Last clearing of "show interface" counters 00:22:34
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: weighted fair
  Output queue: 0/1000/64/0 (size/max total/threshold/drops)
     Conversations  0/2/256 (active/max active/max total)
     Reserved Conversations 0/0 (allocated/max allocated)
     Available Bandwidth 1152 kilobits/sec
  5 minute input rate 15000 bits/sec, 24 packets/sec
  5 minute output rate 16000 bits/sec, 25 packets/sec
     46202 packets input, 3059363 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     47508 packets output, 3132312 bytes, 0 underruns
     0 output errors, 0 collisions, 0 interface resets
     1 unknown protocol drops
     1 unknown protocol drops
     0 output buffer failures, 0 output buffers swapped out
     1 carrier transitions
  Timeslot(s) Used:1-24, SCC: 0, Transmitter delay is 0 flags

Issue is still ongoing- poor voice quality and such. Any help would be most appreciated.

Thanks-

[vmiller]

Looking at the first show interface command, you have layer 1 issues.

3 carrier transitions, input errors and crc's.

Take another look in a couple of hours (since you reloaded the router)

and see if those counters have incremented. If they have, then you get

to troubleshoot the link supporting that site.

It could be:

     local loop.

     DSU/CSU settings

     cable

And its true, the provider won't see this stuff.

[heron98105]

I have changed out the connecting cable and replaced the HWIC-T1 and I am still getting poor quality. There is still a large amount of input errors, and crc errors.

ORD3825#sh int serial 0/0/0:0
Serial0/0/0:0 is up, line protocol is up
  Hardware is GT96K Serial
  Internet address is 209.***.***.***/30
  MTU 1500 bytes, BW 1536 Kbit/sec, DLY 20000 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation PPP, LCP Open
  Listen: CDPCP
  Open: IPCP, loopback not set
  Keepalive set (10 sec)
  Last input 00:09:36, output 00:00:05, output hang never
  Last clearing of "show interface" counters 13:12:10
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: Class-based queueing
  Output queue: 0/1000/64/0 (size/max total/threshold/drops)
     Conversations  0/4/256 (active/max active/max total)
     Reserved Conversations 1/1 (allocated/max allocated)
     Available Bandwidth 1 kilobits/sec
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     263239 packets input, 16788664 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     14348456 input errors, 7698812 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     282842 packets output, 18412470 bytes, 0 underruns
     0 output errors, 0 collisions, 96 interface resets
     102 unknown protocol drops
     102 unknown protocol drops
     0 output buffer failures, 0 output buffers swapped out
     5 carrier transitions
  Timeslot(s) Used:1-24, SCC: 0, Transmitter delay is 0 flags

What direction should I head in? The provider still doesnt see anything on their end. Should I ask for them to have a tech dispatched to test the smart-jack?

[vmiller · Accepted solution]

Actually, It looks like things got worse. Check

your DSU/CSU config with a show controllers on the serial interface.

you should be taking timing from the network.

dispatch from the provider is a good idea at this point.

[heron98105]

Not sure how to decode this one. Nothing has changed since initial configuration. I will call the provider again.

ORD3825#sh controller serial 0/0/0:0
Interface Serial0/0/0:0
Hardware is GT96Kidb at 0x706AD9D8, driver data structure at 0x706B50E4
wic_info 0x0

IQC Registers:
first_entry_add_reg: Addr: 0x41448A14 Data: 0x2E82A200
last_entry_addr_reg: Addr: 0x41448A18 Data: 0x2E83A1F8
head_addr_reg      : Addr: 0x41448A1C Data: 0x2E834628
tail_addr_reg      : Addr: 0x41448A20 Data: 0x2E834628
enable_intr_reg    : Addr: 0x41448A24 Data: 0x002F0000

CAU Registers:
CAU Arbiter Config Reg addr=0x41501AC0 val=0x80000280
CAU Arbiter Extended Config Reg addr=0x41501AC4 val=0x01C0C0C3
Port Routing Register=0x00000002
Main Routing Register=0x00FFFFFF

GPP Registers:
Conf=0x7F0003  , Io=0x6FF60   , Data=0x7F4F009D, Level=0x0
Conf0=0x7F0003  , Io0=0x6FF60   , Data0=0x7F4F009D, Level0=0x0

Channel Info:
channel number=0
ch block id=0, ch blk index=0

MCSC Registers:
global config reg=0xC800FFFF
cmd_exec_status_reg=0x00803F3F
rx_config_reg(MRCRx) addr=0x41464A00 val=0x0B100000
tx_config_reg(MTCRx) addr=0x41478A00 val=0x08100000
mcsc0_global_interrupt_mask=0x0C000000
mcsc0_ext_mask_reg=0x00000000

MCDMA Registers:
mcdma_global_conf_reg addr=0x41444A00,  val=0x00008002
mcdma_rx_serviceq_arbiter_wt_reg=0x04606080
mcdma_tx_serviceq_arbiter_wt_reg=0x00160680
curr_rxd_ptr(MCRDPx) addr=0x41440A00 val=0x2E4C9D30
curr_txd_ptr(MCTDPx) addr=0x41450A00 val=0x2E83A3B0
curr_rx_config_reg(RMCCx) addr=0x41540A00  val=0x0000005A
curr_tx_config_reg(TMCCx) addr=0x41560A00  val=0x00000A02

ABORT/RESTART/HUNT status:
ch tx_in_abort = FALSE, ch rx_in_abort = FALSE, rx_in_hunt=Out of Hunt

FTDM Registers:
TCR addr=0x41448B08, val=0x8081A580
flextdm_dpram_init_done flag = TRUE
ch rx_shutdown = FALSE, ch tx_shutdown = FALSE
TDM FPGA Registers:
vmcr[0] = 0x00000003, vmcr[1] = 0x00000000,
vmcr[2] = 0x00000000, vmcr[3] = 0x00000000
ntrcr0 = 0x00000000, ntrcr1 = 0x00000000
tdmcr = 0x00000000, labcr = 0x00000000, tpllr_cr = 0x00000000
nhr = 0x66666626, isr = 0x0000FFFF, imr = 0x00000000
0 input aborts on receiving flag sequence
0 throttles, 0 enables
0 overruns
0 transmitter underruns
0 transmitter CTS losts
8723760 rxintr, 1053927 txintr, 1 rxerr, 0 txerr

0 mcdma_rx_sf, 0 mcdma_rx_mfl, 0 mcdma_rx_orc, 0 mcdma_rx_ord, 3950303 mcdma_rx_abr, 6649644 mcdma_rx_no
7698812 mcdma_rx_ce, 0 mcdma_tx_ur
1 mcdma_rx_reserr, 0 mcdma_tx_reserr
0 mcsc_iqc_num_processed  0 mcsc_iqc_iqor  0 mcsc_iqc_mdil
0 unknown_mcsc_interruptsfport 4, 1 ftdm_rint, 0 ftdm_rsl, 1 ftdm_tint, 0 ftdm_tsl

tx_limited = 1(2), errata19 count1 - 0, count2 - 0
*

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ORD3825#