Smart Licensing on 1100

[Irakli Gvishiani]

Hello,

I'm trying to register my ISR1100 device on smart account. I have generated idtoken and then inserted it to the router, but registration not happens.

Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Mar 28 16:32:26 2022 GMT
Failure reason: Fail to send out Call Home HTTP message.
Next Registration Attempt: Mar 28 16:43:02 2022 GMT

How I can fix this problem? 

[Flavio Miranda]

Hi

 Do you some internal server with Cisco cloud access or does this device is try to reach the cloud by itself?

Either way this communication is failing:

"Failure reason: Fail to send out Call Home HTTP message."

This video may halp you:

https://www.youtube.com/watch?v=HK3klxgUJvk 

[Irakli Gvishiani]

Device try to reach by itself. I did it like in video.

[Flavio Miranda]

Did you see on the video that the guy performed a test to validate device internet access?  It seems to me that your problem is related to that due the HTTP error.

[Irakli Gvishiani]

Router has Internet access 

 

[balaji.bandi]

what is the version of Code running,

Do you have a Router reachable to the internet? tools.cisco.com ?

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/smart-licensing/qsg/b_Smart_Licensing_QuickStart/b_Smart_Licensing_QuickStart_chapter_00.html

[Irakli Gvishiani]

Version is c1100-universalk9.16.12.04.SPA.bin

Yes, Router has access to tools.cisco.com 

 

[balaji.bandi]

check what source interface it going out, so call home config use source interface :

source-interface interface-name




Failure reason: Fail to send out Call Home HTTP message.

[Leo Laohoo · Accepted solution]

Router is on 16.12.4.  So this means the below FN applies: 

FN - 72323 - Cisco IOS XE Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, and Other Functionality

[Irakli Gvishiani]

Thanks!