Smartnet Contract vs Warranty Status

[johnlloyd_13]

hi,

just a quick question regarding the difference between smartnet contract vs warranty status. i used cisco smartnet portal to check the coverage on one of our device: https://cway.cisco.com/sncheck/

i got a result wherein contract status: covered then warranty status: expired. what's the difference between the two? should both status indicate 'covered'?

i was able to open a TAC case (only a draft) when i input the serial number of the device.

[pieterh]

Warranty refers to tour right to a normal functioning device after purchase.

it may last 1-3 years after purchase (or the lifetime limited waranty….) read the leaflet that comes with your device.

You can have a support contract during the waranty period and after.

this extends your support, both in time and in service

to next-business-day or 24x7, on-site or pickup-and-return, just how you need it.

warranty is free , contract you pay for.
 "covered" reflects the status of above mechanisms.

[richcomscisco]

Can I get OS updates for devices that have the status as shown below

Cisco Catalyst 9300-24T-A Switch

Product

Product ID C9300-24T-A End of Sale Not Announced End of Support Not Announced

Contract

Status Not Covered Number Unavailable Type Unavailable

Warranty

Status Covered Type Unavailable