12-02-2021 05:23 AM
Hi All
On my central router I discovered a spam of Smart Call Home messages in the syslog, it looks like this:
2021-12-01 22:01:33.618 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 22:19:25.949 CET SAEVT_COMM_RESTORED 2021-12-01 22:24:02.231 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 22:24:02.232 CET SAEVT_UTILITY_RUM_FAIL 2021-12-01 22:26:52.777 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 22:27:12.304 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 22:39:15.793 CET SAEVT_COMM_RESTORED 2021-12-01 23:01:25.047 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 23:01:35.382 CET SAEVT_COMM_RESTORED 2021-12-01 23:24:08.353 CET SAEVT_POLL_MESSAGE messageType="LICENSE_USAGE" 2021-12-01 23:26:54.037 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 23:27:12.466 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 23:28:11.847 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 23:30:13.027 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-01 23:43:15.089 CET SAEVT_COMM_RESTORED 2021-12-02 00:05:29.393 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 00:19:30.534 CET SAEVT_COMM_RESTORED 2021-12-02 01:03:25.756 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 01:03:27.239 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 01:05:33.921 CET SAEVT_COMM_RESTORED 2021-12-02 01:17:42.225 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 01:18:51.250 CET SAEVT_COMM_RESTORED 2021-12-02 02:03:22.684 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 02:03:29.127 CET SAEVT_COMM_RESTORED 2021-12-02 03:00:38.671 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 03:00:40.226 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 03:02:15.635 CET SAEVT_COMM_RESTORED 2021-12-02 03:03:24.562 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 03:06:18.301 CET SAEVT_COMM_RESTORED 2021-12-02 03:10:20.219 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 03:19:38.747 CET SAEVT_COMM_RESTORED 2021-12-02 04:01:25.613 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 04:01:27.858 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 04:03:27.274 CET SAEVT_COMM_RESTORED 2021-12-02 05:09:39.409 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 05:11:06.024 CET SAEVT_COMM_RESTORED 2021-12-02 05:20:32.618 CET SAEVT_COMM_FAIL error="Smart Call Home failed to process the request." 2021-12-02 05:21:45.005 CET SAEVT_COMM_RESTORED
Licensing itself looks fine as far as I can tell:
9500R-SWV#sho lice status Utility: Status: DISABLED Smart Licensing Using Policy: Status: ENABLED Data Privacy: Sending Hostname: yes Callhome hostname privacy: DISABLED Smart Licensing hostname privacy: DISABLED Version privacy: DISABLED Transport: Type: Callhome Policy: Policy in use: Merged from multiple sources. Reporting ACK required: yes (CISCO default) Unenforced/Non-Export Perpetual Attributes: First report requirement (days): 365 (CISCO default) Reporting frequency (days): 0 (CISCO default) Report on change (days): 90 (CISCO default) Unenforced/Non-Export Subscription Attributes: First report requirement (days): 90 (CISCO default) Reporting frequency (days): 90 (CISCO default) Report on change (days): 90 (CISCO default) Enforced (Perpetual/Subscription) License Attributes: First report requirement (days): 0 (CISCO default) Reporting frequency (days): 0 (CISCO default) Report on change (days): 0 (CISCO default) Export (Perpetual/Subscription) License Attributes: First report requirement (days): 0 (CISCO default) Reporting frequency (days): 0 (CISCO default) Report on change (days): 0 (CISCO default) Miscellaneous: Custom Id: <empty> Usage Reporting: Last ACK received: Dec 02 13:28:02 2021 CET Next ACK deadline: Mar 02 13:28:02 2022 CET Reporting push interval: 30 days Next ACK push check: Dec 02 14:20:02 2021 CET Next report push: Jan 01 13:24:00 2022 CET Last report push: Dec 02 13:24:00 2021 CET Last report file write: <none> Trust Code Installed: Active: PID:C9500-24Y4C,SN:CAT2xxxxxxxx INSTALLED on Jul 27 17:10:00 2021 CET Standby: PID:C9500-24Y4C,SN:CAT2xxxxxxxx INSTALLED on Jul 27 17:02:13 2021 CET 9500R-SWV# 9500R-SWV#sho lice summ License Usage: License Entitlement Tag Count Status ----------------------------------------------------------------------------- network-advantage (C9500 Network Advantage) 2 IN USE dna-advantage (C9500 24Y4C DNA Advantage) 2 IN USE 9500R-SWV#
What could be the reason for those log messages? It's connected via IPv6 and a ping also works:
9500R-SWV#ping tools.cisco.com source vlan1140 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 2001:420:1101:5::A, timeout is 2 seconds: Packet sent with a source address of 2001:620:xxx:xxx::1 !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 127/127/131 ms 9500R-SWV# 9500R-SWV#sho vers Cisco IOS XE Software, Version 17.03.04 Cisco IOS Software [Amsterdam], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 17.3.4, RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2021 by Cisco Systems, Inc. Compiled Sat 03-Jul-21 01:55 by mcpre Cisco IOS-XE software, Copyright (c) 2005-2021 by cisco Systems, Inc. All....... documentation or "License Notice" file accompanying the IOS-XE software, or the applicable URL provided on the flyer accompanying the IOS-XE software. ROM: IOS-XE ROMMON BOOTLDR: System Bootstrap, Version 17.3.1r[FC2], RELEASE SOFTWARE (P) 9500R-SWV uptime is 2 years, 27 weeks, 1 day, 29 minutes Uptime for this control processor is 13 weeks, 1 hour, 55 minutes System returned to ROM by SSO Switchover at 22:00:43 CEST Thu Aug 15 2019 System restarted at 13:22:53 CEST Thu Sep 2 2021 System image file is "bootflash:packages.conf" Last reload reason: PowerOn This product contains cryptographic features and is subject to United ....... A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. Technology Package License Information: ------------------------------------------------------------------------------ Technology-package Technology-package Current Type Next reboot ------------------------------------------------------------------------------ network-advantage Smart License network-advantage dna-advantage Subscription Smart License dna-advantage AIR License Level: AIR DNA Advantage Next reload AIR license Level: AIR DNA Advantage Smart Licensing Status: Registration Not Applicable/Not Applicable cisco C9500-24Y4C (X86) processor with 2904230K/6147K bytes of memory. Processor board ID CAT2xxxxxxx 52 Virtual Ethernet interfaces 48 TwentyFive Gigabit Ethernet interfaces 8 Hundred Gigabit Ethernet interfaces 32768K bytes of non-volatile configuration memory. 16002876K bytes of physical memory. 11161600K bytes of Bootflash at bootflash:. 1638400K bytes of Crash Files at crashinfo:. 11161600K bytes of Bootflash at bootflash-1:. 1638400K bytes of Crash Files at crashinfo-1:. Base Ethernet MAC Address : f4:db:xx:xx:xx:e0 Motherboard Assembly Number : 4874 Motherboard Serial Number : CAT2xxxxxxx Model Revision Number : V02 Motherboard Revision Number : 2 Model Number : C9500-24Y4C System Serial Number : CAT2xxxxxxx Switch 01 --------- Base Ethernet MAC Address : f4:db:xx:xx:xx:60 Motherboard Assembly Number : 4874 Motherboard Serial Number : CAT2xxxxxxx Model Revision Number : V02 Motherboard Revision Number : 2 Model Number : C9500-24Y4C System Serial Number : CAT2xxxxxx
Based on the Smart Licensing Status it looks like I don't need to worry about expiring licenses, right?
Thanks
Solved! Go to Solution.
12-02-2021 06:44 AM
- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa37038
M.
12-02-2021 06:44 AM
- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa37038
M.
12-08-2021 03:14 PM
10-05-2022 04:54 AM
Hi,
Last night I had the same problem upgrading 9200L and 9300 models from version 16.9.5 to 17.3.5 and the solution was to generate a new token and run it on each stack.
license smart trust "idtoken" all force
Reagards.
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