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TAC support responsibilites

sheahm
Beginner
Beginner

I am wondering if you can please answer this. 
So you ask a Cisco TAC for an advise/best practices on let say routing. You ask them their view on for example routing specific network in a specific way. You are wondering if you are doing it right or wrong and see what Cisco have say on it. 
Can Cisco TAC turn around and say they don't advise customer and all they can do is to help in configuration and T-shooting. 
Like what are TAC support legal scope of responsibilities.

Thank you, 

1 Accepted Solution

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee
This is not the right place for this question. This sub forum is for discussions on Contact Center Express and Enterprise.

View solution in original post

3 Replies 3

Anthony Holloway
Cisco Employee
Cisco Employee
This is not the right place for this question. This sub forum is for discussions on Contact Center Express and Enterprise.

I have a quick question

 

 

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

@sheahm wrote:

You ask them their view on for example routing specific network in a specific way. You are wondering if you are doing it right or wrong and see what Cisco have say on it. 


TAC Engineers, especially the junior ones, will not provide "their opinion".  They will provide references/documents about the subject matter.  It is up to the client to read and understand the information provided and make an educated call.  


@sheahm wrote:

Can Cisco TAC turn around and say they don't advise customer and all they can do is to help in configuration and T-shooting. 


What you're looking for is not the TAC but a very specialized team called "High Touch".  

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