Upgrade Issue with ASR9903 From 7.3.1 to 7.4.1

[AbdulSamad26062]

Hello, 

I am facing issue while upgrading from 7.3.1 to 7.4.1. Below are failed logs. 

RP/0/RP0/CPU0:R01#show install log 21
Thu Aug 12 12:58:10.246 UTC
Aug 12 12:55:39 Install operation 21 started by samada:
install activate pkg * replace
Aug 12 12:55:39 Package list:
Aug 12 12:55:39 asr9k-li-x64-1.1.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-mgbl-x64-2.0.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-isis-x64-1.1.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-eigrp-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-9000v-nV-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-k9sec-x64-2.1.0.0-r741.x86_64
Aug 12 12:55:39 asr9k-mpls-te-rsvp-x64-2.1.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-bng-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-mpls-x64-2.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-mini-x64-7.4.1
Aug 12 12:55:40 asr9k-services-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-cnbng-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-ospf-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-bng-supp-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-mcast-x64-2.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-m2m-x64-2.0.0.0-r741.x86_64
Aug 12 12:55:40 asr9k-optic-x64-1.0.0.0-r741.x86_64
Aug 12 12:55:49 Action 1: install prepare action started
Aug 12 12:56:45 The prepared software is set to be activated with reload upgrade
Aug 12 12:56:46 This install operation will reload the system, continue?
[yes/no]:[yes] yes
Aug 12 12:57:01 Install operation will continue in the background
Aug 12 12:57:01 Start preparing new VM for reload upgrade
Aug 12 12:57:54 Cannot proceed with system upgrade.
ERROR: Failed to install hostos rpm asr9k-sysadmin-hostos-7.4.1-r741.host.x86_64.rpm.
Failed while processing the V2 hostos rpm to fetch the boot partition info on sysadmin.

Aug 12 12:57:54 Action 1: install prepare action aborted
Aug 12 12:58:02 Install operation 21 aborted
Aug 12 12:58:02 Ending operation 21

RP/0/RP0/CPU0:R01#

These images are in use for upgradations.
Directory of harddisk:/update/7.4.1
1044487 -rwxr--r--. 1 93880320 Aug 12 12:36 ASR9K-x64-iosxr-px-7.4.1.tar
1044485 -rw-r--r--. 1 96317440 Aug 12 11:48 ASR9K-x64-iosxr-px-k9-7.4.1.tar
1044486 -rw-r--r--. 1 1552097280 Aug 12 12:06 asr9k-mini-x64-7.4.1.iso

Thanks in advance,

Regards,

Abdul

[marce1000]

 - Could be a space problem, delete any images or other files which are currently not needed on the harddisk.

 M.

[Georg Pauwen]

Hello,

how did you install the package ? I cannot really tell from the logs, but you might want to try:

install prepare package_name

before install activate.

https://www.cisco.com/c/en/us/td/docs/routers/asr9000/software/asr9k-r7-1/system-setup/configuration/guide/b-system-setup-cg-asr9000-71x/b-system-setup-cg-asr9000-71x_chapter_0101.html#task_389C0F6D2AB442A699A0DBA38A911176

[JesusCamacho77913]

Hey there!

have the same issue when try to upgrade ASR9910 from 6.6.3 to 7.3.1

Main problem when try to prepare pkg.

sh install log 73:

Sep 01 11:04:40 Install operation 73 started by"":
install prepare id 67 68
Sep 01 11:04:40 Package list:
Sep 01 11:04:40 asr9k-bng-supp-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:40 asr9k-k9sec-x64-2.1.0.0-r731.x86_64
Sep 01 11:04:40 asr9k-mgbl-x64-2.0.0.0-r731.x86_64
Sep 01 11:04:40 asr9k-m2m-x64-2.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-9000v-nV-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-eigrp-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-bng-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-services-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-li-x64-1.1.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-mcast-x64-2.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-isis-x64-1.1.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-mpls-te-rsvp-x64-2.1.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-optic-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-ospf-x64-1.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-mpls-x64-2.0.0.0-r731.x86_64
Sep 01 11:04:41 asr9k-mini-x64-7.3.1
Sep 01 11:04:50 Action 1: install prepare action started
Sep 01 11:04:50 Install operation will continue in the background
Sep 01 11:05:56 The prepared software is set to be activated with reload upgrade
Sep 01 11:05:57 Start preparing new VM for reload upgrade
Sep 01 11:08:00 Cannot proceed with system upgrade.
ERROR: Failed to install hostos rpm asr9k-sysadmin-hostos-7.3.1-r731.host.x86_64.rpm.
Sep 01 11:08:00 Action 1: install prepare action aborted
Sep 01 11:08:02 Install operation 73 aborted
Sep 01 11:08:02 Ending operation 73

Do not know what it refers whit this: asr9k-sysadmin-hostos-7.3.1-r731.host.x86_64.rpm.

I check in admin mode looking for hostos refrence.

next command:

sysadmin-vm:0_RSP0# sh install package asr9k-mini-x64-7.3.1
Wed Sep 1 20:14:58.363 UTC+00:00
package asr9k-mini-x64-7.3.1

ISO Name: asr9k-mini-x64-7.3.1
ISO Type: bundle
ISO Contents:

ISO Name: asr9k-xr-7.3.1
ISO Type: xr
rpms in xr ISO:
asr9k-base-64-4.0.0.0-r731
asr9k-bgp-x64-2.0.0.0-r731
asr9k-ce-64-2.0.0.0-r731
asr9k-common-pd-fib-64-1.0.0.0-r731
asr9k-diags-x64-1.0.0.0-r731
asr9k-fwding-64-4.0.0.0-r731
asr9k-gcp-fwding-64-1.0.0.0-r731
asr9k-iosxr-ce-64-1.0.0.0-r731
asr9k-iosxr-fwding-64-1.0.0.0-r731
asr9k-iosxr-infra-64-1.0.0.0-r731
asr9k-iosxr-os-64-1.0.0.0-r731
asr9k-iosxr-routing-64-1.0.0.0-r731
asr9k-os-supp-64-4.0.0.0-r731
asr9k-parser-x64-2.0.0.0-r731
asr9k-spirit-boot-64-1.0.0.0-r731
cai-pkg-asr9k-64-1.0.0.0-r731

ISO Name: asr9k-sysadmin-7.3.1
ISO Type: sysadmin
rpms in sysadmin ISO:
asr9k-sysadmin-asr9k-7.3.1-r731
asr9k-sysadmin-fdiag-7.3.1-r731
asr9k-sysadmin-hostos-7.3.1-r731.admin
asr9k-sysadmin-mgbl-7.3.1-r731
asr9k-sysadmin-shared-7.3.1-r731
asr9k-sysadmin-system-7.3.1-r731
asr9k-sysadmin-topo-7.3.1-r731

ISO Name: host-7.3.1
ISO Type: host
rpms in host ISO:
asr9k-sysadmin-hostos-7.3.1-r731.host

Anyone have an idea why i cant prepare and install pkg ???

Greetings!