Solved: Wrong system software for this hardware

bungjoehanz · ‎07-17-2012

i'm new to cisco router, recently i accidently remove the CF memory card from running cisco router, which result cisco goes to rommon mode with and can't start-up. here is the details error ,

System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

PLD version 0x10

GIO ASIC version 0x127

c2801 platform with 131072 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

Readonly ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x161482c

Self decompressing the image : #################################################

###################################################################### [OK]

Wrong system software for this hardware

System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

PLD version 0x10

GIO ASIC version 0x127

c2801 platform with 131072 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

Readonly ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x161482c

Self decompressing the image : #################################################

###################################################################### [OK]

Wrong system software for this hardware

System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/tec

PLD version 0x10

GIO ASIC version 0x127

c2801 platform with 131072 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

Readonly ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x161482c

Self decompressing the image : #################################################

###################################################################### [OK]

Wrong system software for this hardware

Readonly ROMMON initialized

rommon 1 >

How can I make my router work normally again ? is there something i should do to reset my router to factory default from Rommon mode ?

i don't care if i lost my running-config (i have backup it previously) i used Cisco 2800 Series..

thanks for your respons..

Peter Paluch · ‎07-17-2012

Hello Joe,

When you returned the CF card back to this router, did you return the same CF card? Is it possible that you put back a different card with a different IOS than before?

Also, when in ROMMON, can you issue the dir flash: command and post the result here?

Best regards,

Peter

View solution in original post

Peter Paluch · ‎07-17-2012

Hello Joe,

When you returned the CF card back to this router, did you return the same CF card? Is it possible that you put back a different card with a different IOS than before?

Also, when in ROMMON, can you issue the dir flash: command and post the result here?

Best regards,

Peter

bungjoehanz · ‎07-17-2012

thanks Peter for your response..

yes, i'm sure it's the same CF card,.. i never change the IOS..

here is the result.

rommon 3 > dir flash:

program load complete, entry point: 0x8000f000, size: 0xcb80

Directory of flash:

4387 23153100 -rw- c2801-ipbase-mz.124-15.T9.bin

10040 1505280 -rw- COMMON.TAR

10408 1361 -rw- dss_jakarta-confg

10409 931840 -rw- ES.TAR

10637 1038 -rw- home.shtml

10638 112640 -rw- HOME.TAR

10666 2746 -rw- sdmconfig-2801.cfg

10667 1697952 -rw- securedesktop-ios-3.1.1.45-k9.pkg

11082 415956 -rw- sslclient-win-1.1.4.176.pkg

Ivan Shirshin · ‎07-18-2012

Hi Joe,

What is this router model? Is it 2801?

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

Peter Paluch · ‎07-18-2012

Ivan,

It surely is, according to the Joe's output:

System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

PLD version 0x10

GIO ASIC version 0x127

c2801 platform with 131072 Kbytes of main memory

Main memory is configured to 64 bit mode with parity disabled

Ivan, can you check if the size of the c2801-ipbase-mz.124-15.T9.bin (23153100 bytes) corresponds to the size of the image as present on Cisco's download page? Perhaps the image was renamed and does not really apply to this platform.

Best regards,

Peter

Ivan Shirshin · ‎07-18-2012

I checked the image size on CCO, it is matching the file Joe has:

File Name:	c2801-ipbase-mz.124-15.T9.bin
Min Memory:	DRAM 128 MB Flash 64 MB
Size:	22.08 MB (23153100 bytes)
MD5 Checksum:	07e9530d4ec92f378c7d156ab4a08bb6

Also, minimum memory requirements are met.

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

bungjoehanz · ‎07-18-2012

@ ivan yes..it is 2801 router

best regards,

joe

bungjoehanz · ‎07-18-2012

i've tried to confreg the router with 0x2142 and 0x2102 address to reset the router running-config..but seems it's not working..

regards,

joe

Ivan Shirshin · ‎07-18-2012

Joe,

Since the image is correct and router satisfy the requirements (see my post in reply to Peter above), this is likely to be a HW failure in either DRAM or the 2801 motherboard that triggers during the image copy from flash to DRAM during the boot. I saw quite a few similar issues and in most of the them the 2801 had to be replaced (in a few other cases the problem was with incorrect image, e.g. for 2811).

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards,
Ivan

bungjoehanz · ‎07-18-2012

Thanks Ivan,

well..if that may be the main issue, i'll try to have it repaired,

I will let you all know the result...

thanks for the respons..

regards,

joe