Difference between SVS-PDNA-T0-A3Y & SVS-PDNA-ADV

[Jagadish2]

Hi,

We are planning to by 8200L-1N-4T router for voice. In quote we are seeing as below.

DNA-P-T0-A-3Y Cisco DNA Advantage On-Prem Lic 3Y - upto 25M (Aggr, 50M)
SVS-PDNA-T0-A3Y Solution Support for SW - DNA Advantage OnPrem Lic, T0, 3Y

Instead of SVS-PDNA-T0-A3Y Solution Support for SW - DNA Advantage OnPrem Lic, T0, 3Y can we opt for "SVS-PDNA-ADV Embedded Support for SW - Tiered DNA Advantage On-Prem".

So really want to know whats going to change or whats the difference between "SVS-PDNA-T0-A3Y & SVS-PDNA-ADV"

Pls suggest.

Regards

Jagadish

[ahibrahi]

Hi Jagadish,

You'll find the answer detailed under the Cisco Services in the following link https://www.cisco.com/c/en/us/products/collateral/routers/catalyst-8500-series-edge-platforms/guide-c07-744092.html#CiscoServices

Thanks,

Ahmed

[Kanan Huseynli]

Hi,

embedded support does not give you hardware support. I believe you can buy smartnet with SNT option which gives full normal support including RMA for hardware.

Regards,

[kapil.atrish · Accepted solution]

Differences are listed below:

Cisco Subscription Embedded Software Support includes:

Access to support and troubleshooting via online tools and web case submission. Case severity or escalation guidelines are not applicable.

●      Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist by telephone, or web case submission and online tools with application software use and troubleshooting issues.

●      Access to https://www.cisco.com, providing helpful technical and general information on Cisco products, as well as access to Cisco’s online Software Center library.

Note:      No additional products or fees are required to receive embedded support for Cisco DNA Software for SD-WAN and Routing. However, if using embedded support for this software, hardware support for the Catalyst 8000 platforms must be purchased separately, as Cisco Subscription Embedded Software Support does not cover hardware.

Cisco Solution Support is a premium support purpose-built for today’s multiproduct, multivendor network environments and provides:

●      A primary point of contact centralizing support across a solution deployment

●      Solution, product, and interoperability expertise

●      No requirement for customers to isolate their issue to a product to open a case

●      30-minute service response objective for Severity 1 and 2 cases

●      Prioritized case handling over product support cases

●      Product support team coordination (Cisco and Solution Support Alliance Partners)

●      Accountability for multiproduct, multivendor issue management from first call to resolution, no matter where the issue resides

tx

Kapil

[wmendozaOpenlink]

Hi @Jagadish2 

Currently we are not using embedded support, since it is software support as such and does not include hardware support, at the moment we use SNTC (SmarNet Total Care 24x7 or 8x5NBD) which includes both support and RMA...