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Beginner

Template locked

I was trying to edit device template for multiple devices, while I was crosschecking the new configs with existing, vManage timed out and logged out my session.

Now when I try to edit the template again, I get following message:

Template locked in edit mode.: Template is locked by user: since:2019-12-11 18:46:39,218

How can I clear the lock?

Will it be cleared by itself?

1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

you can use the API call to clear the stuck process for template push

 

https://<vmanage-ip>/dataservice/device/action/status/tasks

 

Find the process id and then clear it


https://<vmanage-ip>/dataservice/device/action/status/tasks/clean?processId=<Process-id>

View solution in original post

7 REPLIES 7
Highlighted
Cisco Employee

you can use the API call to clear the stuck process for template push

 

https://<vmanage-ip>/dataservice/device/action/status/tasks

 

Find the process id and then clear it


https://<vmanage-ip>/dataservice/device/action/status/tasks/clean?processId=<Process-id>

View solution in original post

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This didn't work for me - I have no processes running but still get the msg?

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Not for me either. I have vManage verion 18.4.4 and have no task running but still get the message.

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Yeah I gave up,b just copied the locked feature templates and moved the device templates over to the new ones and trashed the old ones.

Have hit this in production as well as lab so I think there's some niche scenario with your browser and not logging out properly

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Hi  Johann Lo,

When template gets locked, then in this case you just have to logged out from vManage and login again or you can wait for 60 second to expire the session.

 

There is nothing you can do about it. I have faced many time with the same issue.

Regards,
Rohit Raj
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Beginner

You can either wait for the session to expire or just logged out from vmanage and refresh the web url and login again. It will automatically clear the session. I have faced many time with the template locked issue. By default timer is 60 second.

 

If this post has answered your query, please mark as a solve and hit helpful button.

 

 

Regards,

Rohit Raj

Regards,
Rohit Raj
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This time waiting for 60 seconds doesn't help. Rebooting the vManage doesn't help either. It is still locked. Someting weird is going on in vManage in general. Loading feature template page takes ages. I opened TAC case about this.