Buy or Renew
Buy or Renew
NOTICE: You can now engage in the community. Learn about the great new Cisco Umbrella content.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
2300
Views
0
Helpful
7
Replies

Cisco C220 M4 - RAID 5

XTREAM_UK
Level 1
Level 1

‎11-17-2020 10:19 AM - edited ‎11-17-2020 11:28 AM

Evening All

 

I am looking for some assistance.....

 

I recently got pre-owned C220 from eBay. I also manged to order a Cisco 12G Modular SAS controller with 1GB cache module and battery.

 

CIMC is showing everything is present:

 

HBA.PNG

 

However it will not allow me to use RAID 5 / 6.

 

Cap.PNG

I have looked at previous posts and on the controller itself, the options for RAID 5 / 6 are missing:

controller.png

 

Any assistance with this would be greatly appreciated!

 

Labels:
0 Helpful
7 Replies 7

Kirk J
Cisco Employee
Cisco Employee

‎11-17-2020 02:33 PM

Greetings.

Despite showing the cache module present, it seems like your raid options match what would be the available options if the cache module wasn't installed.

 

The CIMC, storage view, should show you what the state of the SuperCAP charge  and related health settings are.

I would also make sure it has latest available firmware to make sure the 12Gb raid card and the cache/Supercap play nice together.

220 m4 raid1.JPG

220 m4 raid2.JPG

 

Kirk...

0 Helpful

XTREAM_UK
Level 1
Level 1
In response to Kirk J

‎11-18-2020 04:06 AM

Hi Kirk

 

Thanks for taking the time to reply.

 

The firmware is fully up to date as of yesterday. I’ll try and get a screenshot of the BBU health if needed however it’s all showing as good.

 

I have been in touch with the supplier of the RAID card and they have advised I need a Key to enable RAID 5. I cannot see this listed anywhere within the documentation other than when using software RAID which I am not using.

 

Any other thoughts?

0 Helpful

Kirk J
Cisco Employee
Cisco Employee
In response to XTREAM_UK

‎11-18-2020 05:22 AM - edited ‎11-18-2020 05:29 AM

That 'key' only applies to the onboard ICH controller, and not the actual SAS raid controller you have.

This issue seems to revolve around the controller acknowledging it's got a valid cache and supercap module.

I recall, working with one of the these controllers in the Lab, and when pulling the cache module off (failed), and replacing it with another, the card got stuck in some mode where it wouldn't use the cache.

This may require a techsupport after 1st triggering the controller TTY logs, to see what the megaraid firmware level logging shows...

 

In that Cntrl + R option rom menu, you might try doing a factory default reset on the card, if you haven't already.

 

Kirk...

0 Helpful

XTREAM_UK
Level 1
Level 1
In response to Kirk J

‎11-18-2020 11:57 AM

Hi Kirk

 

Again, thanks for your reply.

 

I have already performed a factory reset of the controller card.

 

The BBU is showing:

 

SuperCap.PNG

Controller logs:

 

Wed Nov 18 19:39:30 2020	Info	Time established as 11/18/20 19:39:30; (221 seconds since power on)
Wed Nov 18 19:38:21 2020	Info	BBU enabled; changing WT virtual disks to WB
Wed Nov 18 19:38:18 2020	Info	SCAP HLTH: 7400 mF, 240 mOhm, 9480 mV, 23 Deg, 55C:x0, 60C:x0, 65C:x0, 70C:x0, 75C:x0
Wed Nov 18 19:38:18 2020	Info	Battery relearn completed
Wed Nov 18 19:38:18 2020	Info	Battery relearn in progress
Wed Nov 18 19:38:18 2020	Info	Battery charge complete
Wed Nov 18 19:38:18 2020	Info	Battery started charging
Wed Nov 18 19:37:18 2020	Info	Battery relearn started
Wed Nov 18 19:36:35 2020	Info	CC Schedule properties changed
Wed Nov 18 19:36:21 2020	Info	Time established as 11/18/20 19:36:21; (31 seconds since power on)
31 seconds from boot	Info	Controller properties changed
31 seconds from boot	Warning	Controller booted in headless mode with errors
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
31 seconds from boot	Info	Boot Device reset, setting target ID as invalid
31 seconds from boot	Warning	Controller booted in headless mode with errors
31 seconds from boot	Info	Inserted: PD 0f(e0xfc/s7) Info: enclPd=fc, scsiType=0, portMap=04, sasAddr=5000c5006ae60cb1,0000000000000000
31 seconds from boot	Info	Inserted: PD 0f(e0xfc/s7)
31 seconds from boot	Info	Inserted: PD 0e(e0xfc/s5) Info: enclPd=fc, scsiType=0, portMap=03, sasAddr=500003948832ddba,0000000000000000
31 seconds from boot	Info	Inserted: PD 0e(e0xfc/s5)
31 seconds from boot	Info	Inserted: PD 0d(e0xfc/s2) Info: enclPd=fc, scsiType=0, portMap=01, sasAddr=5000039488329782,0000000000000000
31 seconds from boot	Info	Inserted: PD 0d(e0xfc/s2)
31 seconds from boot	Info	Inserted: PD 0c(e0xfc/s1) Info: enclPd=fc, scsiType=0, portMap=00, sasAddr=500003948813f862,0000000000000000
31 seconds from boot	Info	Inserted: PD 0c(e0xfc/s1)
31 seconds from boot	Info	Inserted: PD 0b(e0xfc/s4) Info: enclPd=fc, scsiType=0, portMap=02, sasAddr=5000039488387846,0000000000000000
31 seconds from boot	Info	Inserted: PD 0b(e0xfc/s4)
31 seconds from boot	Info	Inserted: PD 0a(e0xfc/s8) Info: enclPd=fc, scsiType=0, portMap=05, sasAddr=5000c5006ae657e5,0000000000000000
31 seconds from boot	Info	Inserted: PD 0a(e0xfc/s8)
31 seconds from boot	Critical	Critical Error during boot - Incompatible secondary iButton detected!
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
31 seconds from boot	Info	Boot Device reset, setting target ID as invalid
18 seconds from boot	Info	Battery relearn pending: Battery is under charge
18 seconds from boot	Info	Battery temperature is normal
18 seconds from boot	Info	Battery charge complete
13 seconds from boot	Info	Board Revision 05F
13 seconds from boot	Info	Package version 24.12.1-0456
13 seconds from boot	Info	Battery Present
9 seconds from boot	Info	Firmware version 4.620.00-7341
Wed Nov 18 19:35:04 2020	Info	Boot Device reset, setting target ID as invalid
Wed Nov 18 19:35:01 2020	Info	Boot Device reset, setting target ID as invalid
Wed Nov 18 19:34:40 2020	Info	Battery relearn started
Wed Nov 18 19:34:35 2020	Info	Battery relearn pending: Battery is under charge
Wed Nov 18 19:32:46 2020	Info	Factory defaults restored
Wed Nov 18 19:28:09 2020	Info	Controller requests a host bus rescan
Wed Nov 18 19:28:09 2020	Info	State change on PD 0a(e0xfc/s8) from JBOD(40) to UNCONFIGURED_GOOD(0)
Wed Nov 18 19:28:09 2020	Info	Boot Device reset, setting target ID as invalid
Wed Nov 18 19:27:51 2020	Info	Configuration cleared
Wed Nov 18 19:27:17 2020	Info	Configuration cleared
Wed Nov 18 19:27:02 2020	Info	Controller requests a host bus rescan
Wed Nov 18 19:27:02 2020	Info	State change on PD 0f(e0xfc/s7) from JBOD(40) to UNCONFIGURED_GOOD(0)
Wed Nov 18 19:24:17 2020	Info	Time established as 11/18/20 19:24:17; (133 seconds since power on)
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
Wed Nov 18 19:14:49 2020	Info	Time established as 11/18/20 19:14:49; (39 seconds since power on)
Wed Nov 18 19:14:41 2020	Info	Time established as 11/18/20 19:14:41; (31 seconds since power on)
31 seconds from boot	Warning	Controller booted in headless mode with errors
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
31 seconds from boot	Warning	Controller booted in headless mode with errors
31 seconds from boot	Info	Inserted: PD 0f(e0xfc/s7) Info: enclPd=fc, scsiType=0, portMap=04, sasAddr=5000c5006ae60cb1,0000000000000000
31 seconds from boot	Info	Inserted: PD 0f(e0xfc/s7)
31 seconds from boot	Info	Inserted: PD 0e(e0xfc/s5) Info: enclPd=fc, scsiType=0, portMap=03, sasAddr=500003948832ddba,0000000000000000
31 seconds from boot	Info	Inserted: PD 0e(e0xfc/s5)
31 seconds from boot	Info	Inserted: PD 0d(e0xfc/s2) Info: enclPd=fc, scsiType=0, portMap=01, sasAddr=5000039488329782,0000000000000000
31 seconds from boot	Info	Inserted: PD 0d(e0xfc/s2)
31 seconds from boot	Info	Inserted: PD 0c(e0xfc/s1) Info: enclPd=fc, scsiType=0, portMap=00, sasAddr=500003948813f862,0000000000000000
31 seconds from boot	Info	Inserted: PD 0c(e0xfc/s1)
31 seconds from boot	Info	Inserted: PD 0b(e0xfc/s4) Info: enclPd=fc, scsiType=0, portMap=02, sasAddr=5000039488387846,0000000000000000
31 seconds from boot	Info	Inserted: PD 0b(e0xfc/s4)
31 seconds from boot	Info	Inserted: PD 0a(e0xfc/s8) Info: enclPd=fc, scsiType=0, portMap=05, sasAddr=5000c5006ae657e5,0000000000000000
31 seconds from boot	Info	Inserted: PD 0a(e0xfc/s8)
31 seconds from boot	Critical	Critical Error during boot - Incompatible secondary iButton detected!
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
7 seconds from boot	Info	Firmware initialization started (PCI ID 005d/1000/00db/1137)
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
29 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
32 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
12 seconds from boot	Info	Board Revision 05F
12 seconds from boot	Info	Package version 24.12.1-0456
12 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
31 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.12.1-0456
11 seconds from boot	Info	Battery Present
7 seconds from boot	Info	Firmware version 4.620.00-7341
Tue Nov 17 17:21:47 2020	Info	Setting PD 0a(e0xfc/s8) as boot device
Tue Nov 17 17:20:30 2020	Info	Controller operating temperature within normal range, full operation restored
Tue Nov 17 17:20:30 2020	Info	Setting PD 0a(e0xfc/s8) as boot device
Tue Nov 17 17:20:16 2020	Info	Battery temperature is normal
Tue Nov 17 17:20:16 2020	Info	Battery charge complete
Tue Nov 17 17:20:12 2020	Info	Board Revision 05F
Tue Nov 17 17:20:12 2020	Info	Package version 24.12.1-0456
Tue Nov 17 17:20:12 2020	Info	Battery Present
5 seconds from boot	Info	Firmware version 4.620.00-7341
Tue Nov 17 17:19:18 2020	Info	Flashing image: BTBL v3.07.00.00-0004
Tue Nov 17 17:19:16 2020	Info	Flashing image: NVDT v3.1511.01-0023
Tue Nov 17 17:18:58 2020	Info	Flashing image: APP v4.620.01-7340
Tue Nov 17 17:18:57 2020	Info	Flashing image: PCLI v01.07-05:#%0000
Tue Nov 17 17:18:54 2020	Info	Flashing image: CTLR v5.15-0613
Tue Nov 17 17:18:53 2020	Info	Flashing image: NVDT v3.1511.00-0033
Tue Nov 17 17:18:36 2020	Info	Flashing image: APP v4.620.00-7341
Tue Nov 17 17:18:31 2020	Info	Flashing image: HIIM vC3.19.06.12
Tue Nov 17 17:18:30 2020	Info	Flashing image: BIOS v6.30.03.3_4.17.08.00_0xC6130204
30 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
15 seconds from boot	Info	Battery temperature is normal
15 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.7.0-0047
11 seconds from boot	Info	Battery Present
9 seconds from boot	Info	Firmware version 4.270.00-4238
34 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
34 seconds from boot	Info	Setting PD 0a(e0xfc/s8) as boot device
18 seconds from boot	Info	Battery temperature is normal
18 seconds from boot	Info	Battery charge complete
13 seconds from boot	Info	Board Revision 05F
13 seconds from boot	Info	Package version 24.7.0-0047
13 seconds from boot	Info	Battery Present
11 seconds from boot	Info	Firmware version 4.270.00-4238
Tue Nov 17 14:20:26 2020	Info	Boot Device reset, setting target ID as invalid
Tue Nov 17 14:19:16 2020	Info	Boot Device reset, setting target ID as invalid
32 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
32 seconds from boot	Info	Boot Device reset, setting target ID as invalid
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.7.0-0047
11 seconds from boot	Info	Battery Present
9 seconds from boot	Info	Firmware version 4.270.00-4238
32 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
32 seconds from boot	Info	Boot Device reset, setting target ID as invalid
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.7.0-0047
11 seconds from boot	Info	Battery Present
9 seconds from boot	Info	Firmware version 4.270.00-4238
Tue Nov 17 12:50:03 2020	Info	Deleted VD 00/0
Tue Nov 17 12:50:03 2020	Info	Boot Device reset, setting target ID as invalid
Tue Nov 17 12:38:10 2020	Info	Patrol Read complete
Tue Nov 17 12:35:29 2020	Info	Deleted VD 01/1
Tue Nov 17 12:28:53 2020	Info	BBU enabled; changing WT virtual disks to WB
Tue Nov 17 12:28:50 2020	Info	Battery relearn completed
Tue Nov 17 12:26:45 2020	Info	Battery relearn started
Tue Nov 17 12:22:39 2020	Info	Patrol Read started
34 seconds from boot	Info	Foreign Configuration Imported
33 seconds from boot	Info	Created VD 01/1
33 seconds from boot	Info	Created VD 00/0
32 seconds from boot	Warning	Previous configuration completely missing at boot
32 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
16 seconds from boot	Info	Battery relearn pending: Battery is under charge
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
11 seconds from boot	Info	Board Revision 05F
11 seconds from boot	Info	Package version 24.7.0-0047
11 seconds from boot	Info	Battery Present
9 seconds from boot	Info	Firmware version 4.270.00-4238
30 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
30 seconds from boot	Warning	Previous configuration completely missing at boot
16 seconds from boot	Info	Battery relearn pending: Battery is under charge
16 seconds from boot	Info	Battery temperature is normal
16 seconds from boot	Info	Battery charge complete
12 seconds from boot	Info	Board Revision 05F
12 seconds from boot	Info	Package version 24.7.0-0047
12 seconds from boot	Info	Battery has been replaced
10 seconds from boot	Info	Firmware version 4.270.00-4238
32 seconds from boot	Info	Controller operating temperature within normal range, full operation restored
31 seconds from boot	Info	Setting VD 00/0 as boot device
12 seconds from boot	Info	Board Revision 05F
12 seconds from boot	Info	Package version 24.7.0-0047

Happy to try anything else?

 

Thanks

 

0 Helpful

Wes Austin
Cisco Employee
Cisco Employee
In response to XTREAM_UK

‎11-18-2020 01:50 PM

Based on everything I am reading here, you either do not have the FBWC installed or it has failed.

 

Can you send a picture of the controller with the cache module installed? Can you attempt to remove and reseat the cache module from the controller? It sits right on top of it.

0 Helpful

XTREAM_UK
Level 1
Level 1
In response to Wes Austin

‎11-18-2020 02:39 PM

Hi Wes

 

Thanks for your reply. The Cache module has been re-seated previous and I have done this again.

 

Please see below:
03.jpg02.jpg01.jpg

0 Helpful

Wes Austin
Cisco Employee
Cisco Employee
In response to XTREAM_UK

‎11-19-2020 06:29 AM

Are you able to get a replacement cache module and test? 

 

If you install the card without the cache, does the CIMC report anything different? If not, I suspect the cache module is not being detected, leading to RAID 5 not being available.

0 Helpful
Customers Also Viewed These Support Documents

Review Cisco Networking for a $25 gift card