We recently (early sept 2021) requested access to Cisco Support APIs for onboarding an application.
As part of this request, we have been granted access to below Cisco support APIs:
- Automated Software distribution
- Bug API service
- Case API service
- EoX service
- Product Information API
- Serial Number to Information API service
- Service Order Return (RMA) API service
- Software Suggestion API service
On registering our application and using the credentials generated all the APIs work just fine except Case API.
API/Operation: CASE API: GET https://developer.cisco.com/docs/support-apis/#!case/get-case-details
URL: https://api.cisco.com/case/v3 /cases/details/case_id/691537394
We receive the following error for any Case Id that we try to fetch details for
Response:
{
"ErrorResponse": {
"APIError": [
{
"ErrorCode": "INVALID_USERID",
"ErrorDescription": "User ID Not Entitled.",
"SuggestedAction": "Please check entitlement for provided CCO ID"
}
]
}
}
Could someone help what is the missing entitlement or permission why we are not able to get valid case details and how to resolve this issue? Appreciate any help...
