Very simply Extension mobility allows users to have temporary access to other physical phones connected to CME and have all of their personal settings such as lines(directory numbers), speed dials and XML services as if they were sitting at their own desk. Extension mobility is also used in desk "hoteling" environments where during the course of a day multiple people may use a phone. An example could be a 24x7 call center where 3 users each with and 8 hour shift use the same desk.
Configuring Extension Mobility User Extensions & Voicemail using CCA
Extensions and Voicemail boxes should be configured prior to enabling an IP phone for extension mobility. The following steps outline how to configure these settings prior configuring extension mobility in the CLI.
1. Connect to UC500 using CCA 1.9.1 or higher
2. Goto Voice > Users tab
3. Configure IP phones with fake MAC-address, for example AAAA.BBBB.CCC1, AAAA.BBBB.CCC2, etc.
4. Enter the ACTUAL extension, Lastname, Firstname, UserID and password. Do NOT configure any more options for the IP phones, such as intercom, paging, etc. Since these configurations will be removed when you enable extension mobility in the next step.
5. Click apply. During this step the user extensions, voicemailboxes and dummy ephones will be created
All the user extensions and voicemail boxes must be configured before attempting these steps.
enable configureterminal voice logout-profile tag (You may have as many logout profiles as phones supported by the hardware) username username password password (this is creted for this device when logg number number type type speed-dial speed-tag number [label label] [blf] pin pin (optional used for call blocking) end
Example Logout profile
CMERouter(config)# voice logout-profile 1 CMERouter(config-logout-profile)# user phone1 password 12345 CMERouter(config-logout-profile)# number 4000 type feature-ring CMERouter(config-logout-profile)# speed-dial 1 6002
Also, remove the dummy ephone(s) created during the initial CCA step. These are the ephones with MAC address AAAA.BBBB.CCCx. You only need the ephone-dn and CUE voicemailbox(s) created by CCA in the first step. Note that IP phones with extension mobility enabled will no longer be managable using CCA.
Basically, all you need to do is assign the logout profile to the ephone itself .
Using the logout-profileprofile-tag where the profile tag is the tag number assigned to the logout profile you previously created
An Example Ephone Configuration ephone 2 mac-address 0000.D111.B432 type 7970 logout-profile 1
These MAC address entered here is for your "REAL" IP phones. Typically IP phones on UC500 will auto-register with an extension. You should remove this button assignment once IP phone is enabled for extension mobility:
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