Jabra - Cisco Headset Compatibility Guide, 2013 ... View more

Cisco is offering an OnPlus NFR promo for AU and NZ. The NFR promotion includes: 3 years of OnPlus service PLUS the network agent appliance (ON100) Max 2 units at cost (including any Distributor landing costs) during promotion period (2 months) Promotion is open to any Cisco registered partner (at any certification level) with cisco.com userid and pwd Initiate order as follows: Go to the Cisco Commerce Workspace (CCW) Tool at: https://cisco-apps.cisco.com/cisco/psn/commerce# Click “create a deal” and select the regular NFR promo Input ONplus SKU: ON100-K9 The tool will automatically pull up the approved promo for that sku For reference, promo code is: PP-OnPl74303-120525 Once you submit quote for ON100 SKU: CCW creates a Deal ID, which then goes for deal qualification Cisco PAM will approve Partner Partner then uploads BOM with SKU ON100-K9 in CCW Tool Once approved, the Disti of choice and Partner get an email confirmation of approved deal ID Partner then places the order with Distributor For more information or any issues, contact Wei Yiing Tan ( weiytan@cisco.com ) ... View more

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Third-party lab testing report from Miercom proves Cisco Small Business 200 Series Switches and 300 Series Switches are superior in performance, energy consumption, price/performance, usability, resiliency, and advanced features. View the Miercom Report ... View more

TBS Telstra Getting Support Pre-Sales Support Search the Small Business support Community at: https://supportforums.cisco.com/community/netpro/small-business/ - you'll need a free cisco.com user ID to start a discussion. Response times may vary (no SLAs). For product information, see: http://www.cisco.com/go/smb Initiate a live chat with a Support agent during Business Hours (9-6) at: https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport If you need a guaranteed response time, call the Small Business Support Center (SBSC) during Business Hours (9-6) at 1 800 605 731 or 02 8278 1471 Post-Sales Support Search the Small Business support Community at: https://supportforums.cisco.com/community/netpro/small-business/ Call the Small Business Support Center (SBSC) during Business Hours (9-6):  If NON-ISDN related, call 1 800 605 731 or 02 8278 1471 - please have product serial number, any contract number, your name and phone numer, customer and site names and problem description If ISDN related, call 1 800 956 914, and quote PIN 6923 If you do feel the case is being handled satisfactorily, ask to speak with a Duty Manager (DM) FAQs How do you get support for Small Business Products? Please starting by searching the Small Business Support Community: https://supportforums.cisco.com/community/netpro/small-business/ (you will need a free cisco.com user ID to start a discussion). If you need a guaranteed response time, call the Small Business Support Center (SBSC): Ph: 1 800 605 731 or 02 8278 1471 If post-sales question, you will need product serial numbers and service contract numbers (if any). Please work with the SBSC engineer to resolve issue. Escalation (if needed). If there are concerns with the case resolution, you can ask to speak to the Manager on Duty (MOD). Cisco has a Small Business Escalation Team for escalations where normal process has not provided appropriate resolution. If further escalation is required, please contact your Cisco account manager and please ensure you provide the case number. What is the Cisco support phone number for TBS partners in Australia? 1 800 605 731 or 02 8278 1471 What does ‘Business Hours’ mean? Will the SBSC take call outside business hours? Cisco  Small Business Support hours are 9am – 6pm local business hours Australia (all time zones). The Support Center may offer support outside of these hours, but this is not guaranteed.  Can I open a case by email? The Small Business Support Center does not offer email support.  An alternate option for live support is to open an online chat here: https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport What is the Small Business Support Service (SBSS)? An optional service contract upsell - subscription-based service (one-time cost for 3 years) that includes software updates, extended access to the Cisco Small Business Support Center, and next business day hardware replacement where available. See: https://supportforums.cisco.com/community/netpro/small-business/sbsupportservice What happens if I don't have the Small Business Support Contract and I need to return hardware? Call the Support Center at the number above and request an RMA.  For a defective product  to be eligible for replacement, an RMA ticket  must be issued by the SBSC. Just call the SBSC, open a case, and get an RMA number. See also RMA guidelines presentation at: https://supportforums.cisco.com/docs/DOC-13912 Return/Ship return to locations are here (page 8): http://www.cisco.com/univercd/cc/td/doc/product/core/cis7505/misc/3582.pdf Please ensure that all products are returned using an issued RMA number Shipper is responsible for any freight and customs duties Cisco pays for return shipment of replacement device Does Cisco offer next business day replacement in the Support contract (SBSS) in Australia? Yes, with a Small Business Support Contract. Where do you get Product Warranty info from? Go to: https://supportforums.cisco.com/community/netpro/small-business/sbproductwarranty. Another resource is Cisco Warranty Finder at: http://www.cisco-servicefinder.com/warrantyfinder.aspx What does the ‘Limited’ part of ‘Limited Lifetime Warranty’ mean? Original End User continues to own or use the Product. If product discontinued, warranty support is five (5) years from the announcement of discontinuance. When will Small Business Support use of CLI or command line with UC500? Please review the Cisco UC/CLI support policy here: https://supportforums.cisco.com/docs/DOC-15664 Where can I get access to the latest Cisco UC software downloads? https://supportforums.cisco.com/docs/DOC-9829 (then click to Agree with terms). Can I speak with a live person to get help? Please call the Small Business Support Center at 1 800 605 731 or use click to chat: https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport. What should I do if a support case is not being resolved to my satisfaction? Please have your existing case number on hand. Call the Small Business Support Center at 1 800 605 731 and ask to speak with a Duty Manager (DM). Fully explain the problem and need. If leaving a message, include: •    Your name and phone number •    SR/case number(s) •    Customer and site names •    Current problem situation IF problem still persists after a reasonable period of time (or the problem has gotten worse), contact your Cisco Account Manager and request a priority support escalation. Does Cisco provide managed services? Cisco offers partners a cloud-based managed services option called OnPlus that enables partners to securely manage networks from anywhere with just a browser - for more information, see: http://www.cisco.com/web/partners/sell/smb/onplus/index.html. Support contract reminders, product end of sale/end of life, and any field notices, product advisories or firmware updates are automatic through the OnPlus service. ... View more