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Jane Faraola
Cisco Employee
Cisco Employee

When you created your Jabber Video account on the web, you made up a password for the account. You can reset your account password if you forget it or want to change it.

  1. Do one of the following:
    • Open the Jabber Video application and click Forgot Password

      If you you set the option to sign in to Jabber Video automatically, you first need to click the Settings icon > Sign Out to return to the sign in screen.

    • Go to and click Forgot your Jabber Video password? at the bottom of the screen.
  2. Enter your Jabber Video video address or email address.
  3. Type the text the appears in the box.
  4. Click Submit.
  5. Check your email for a message containing instructions on how to reset your password.

    If you do not receive the email message, check your email application’s spam or junk mail folder.

Community Member

Does anyone know how to change the email address that is affiliated with the jabber account? 

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