Disable automatic Demo SR creation for new devices

[skohls]

Hi there,

Is there a way to disable the automatic creation of Demo Service Requests for new devices?

Every new device triggers the creation of a Demo Service Request. So far I've not found a way to disable this behaviour.

Am I missing a setting somewhere?

I'm registering a lot of devices at the moment - about 500 so far and a few thousand in my todo-list still.

At the moment I have about 300 open Demo SR's...

Best regards,

Stephan

[Bryan Williams]

Hi Stephan,

Not yet.   This is a new feature we added in December to demonstrate during registration that the Service Request automation is working. 

While these Demo Service Requests are real Service Requests, they are held in a special queue and not routed to TAC engineers. Smart Call Home will automatically close every Demo Service Request after a short time.

In the next release, we plan to implement a toggle in the Smart Call Home portal so that you can control this feature.

Feel free to continue registering devices.  Demo SRs are just an additional validation that everything is working.  They shouldn't create any additional work for you or for TAC.

[skohls]

Hello Bryan,

thanks for the quick reply.

Good to hear that the cases will be closed automatically. ;-)

Stephan