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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
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Smart license in NCS 5500
Created by htktctin on 04-19-2019 12:38 AM
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Hi all,I have a issue with add smart license in NCS 5500. I created token and config in my device. The license and product instance have been displayed on smart account. But no license "in use" as image:How to assign license to the device??
Smart Call Home questions
Created by jlatkiew on 04-16-2019 03:57 AM
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Hi Team,   I am looking for someone that can advise on Smart Call Home and answer some questions. My need would be to talk to someone who can answer questions like:   If SNTC has a connection to SCH portal? Do they share a database?Or inventory?... view more
Issue accepting Smart Call Home Application : Click Accept E...
Created by sbauer on 03-26-2019 06:49 AM
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I've received an email from Cisco asking me to accept the agreement within 3 months. Every time we try to click the link, sign in and click Accept, we get the following error message.  I saw a few threads about this and it looks like Cisco did s... view more
Cat 9500 Failed to Regsistered with Error
Created by simon.furber on 03-22-2019 11:24 AM
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I I have being trying to enable smart licensing on a V-Stack pair for C950-16X and get the below. Any Ideas? #show license status Smart Licensing is ENABLEDUtility:Status: DISABLEDData Privacy:Sending Hostname: yesCallhome hostname privacy: DISABLEDS... view more
Partner Access Request for SCH Portal
Created by Mark Ryan on 03-22-2019 10:31 AM
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I have been instructed to use email: ask-smart-services@cisco.com but i am getting back the following: WARNING: Your email to ask-smart-services@cisco.com has NOT BEEN DELIVERED. This email address is no longer operational. Who is the ... view more
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