Cisco Community
English
Register
ANNOUNCEMENT - Upcoming Changes in the email address of Community email notifications - LEARN MORE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Documents
Labels
Sort by:
Most Recent
Latest Contents
Any filtering mechanism for SCH's
Created by darrendarren84255 on 05-29-2020 03:28 AM
0
0
0
0
HelloI have a known issue with the alert CimcLowMem and its constantly generating SCH's.  Is there any way to address this until firmware is upgraded or do i just have to live with it ?thanksD
CONNECT_FAILED(35) to satellite server
Created by kjp1231 on 04-27-2020 12:06 PM
5
0
5
0
I am trying to register an ASAv via my Satellite server but when I test the smart call home profile via CLI to my satellite server I get this message. call-home test profile LicenseINFO: Sending test message to https://F.Q.D.N/Transportgateway/servic... view more
Paragraph 22 Cannot autorize self admin account
Created by Just User on 04-01-2020 04:31 PM
1
0
1
0
Hi,My admin account give me error if I try to manage my licenses. Cisco Software Central->Manage Smart AccountYour Cisco.com User ID does not have the privileges required to access "Manage Smart Account". If your organization has a Smart Account a... view more
On Prem Satellite Server
Created by NETAD on 03-26-2020 03:47 PM
0
0
0
0
Hello, we have a Satellite server set up on prem that we want all Cisco devices to register to because we want to kill internet access to network devices. can someone assist with the following?  A procedure on how to transfer the licenses down t... view more
Smart Licensing
Created by Volker Fries on 03-02-2020 01:25 AM
1
0
1
0
Hi together,Smart Software Manager on Prem; When I changed the hostname of a device, the license auth was renewed, but the hostname on SSM on Prem is still the old name. How can I update hostname in SSM on prem ?
CreatePlease to create content
Discussion
Blog
Document
Video
Related Content
Discussions
Blogs
Events
Videos
Top Contributors
Content for Community-Ad
Cisco Community May 2020 Spotlight Award Winners
This widget could not be displayed.
Community News
Congratulations to June 2020 Cisco Community Spotlight Awards Winners
Congratulations to all the winners of June 2020 Spotlight Awards. The Community Spotlight Awards recognize members whose significant con...
Capture the Flag Networking Missions Extended Through July 17
You have an extra week of fun! Capture the Flag has been extended through July 17. Register using the links below. As a part of Cisco Li...
What do you think about the Cisco Cybersecurity Report Series?
Over the past decade, Cisco has published a wealth of security and threat intelligence information for security professionals interested...
Get the latest Cisco Cybersecurity report: Simplify to Secure
Organizations have the herculean task to transform their ecosystem from a series of disjointed cybersecurity solutions into a fully inte...
Follow our Social Media Channels