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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
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Small Business devices support
Created by fabiolanza on 10-03-2018 02:09 PM
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Hi,   I have a quite complex network requirement at home. Therefore, I purchased one SG350 L3 switch and I am looking forward to purchase a SG250 L2 switch and an ASA 5506-X firewall. However, I want to be sure that I will be able to register my prod... view more
SMART Call Home Question
Created by jazzi on 08-28-2018 02:12 PM
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Can customer use Sweep contract for Call Home Feature? Also, what does customer need to activate call Home feature on their equipment?
No response from SCH readiness check tool
Created by gtlalpachicatl on 08-23-2018 01:40 PM
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Hello, I use the SCH readiness check tool to validate if my inventory is ready for SCH but I didn´t receive any response from the tool. The file contains only 24 devices and I sent it 3-4 days ago so I assume it has been processed already.   What res... view more
Call-Home Direct HTTPs Config Assistance
Created by zekebashi on 06-28-2018 09:32 AM
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Hello, I am trying to configure call-home on a new Fireppower2100/ASA and got stuck on configuring the transport method. I configured http as the transport method and wanted to know if I need to install a CA or that the default CA trustpoints, which came ... view more
Smart License Satellite - Explicit Proxy
Created by George D on 04-18-2018 09:05 AM
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Is it possible to have the cisco smart licensing appliance use an explicit http proxy?  how do you set it? can i set it in on the linux side?
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