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Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.

Smart Call Home Documents

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Latest Contents
TG - Cisco HTTPS option
Created by mykola.n on 04-16-2022 05:25 AM
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Hi,What URL or IP needs to be allowed on corporate FW before I start configuring TG for HTTPS option?I seem having a hard time to find detailed information.
Received global event notification 16386
Created by 00u18jg7x27DHjRMh5d7 on 03-31-2022 07:14 AM
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After getting the licensing applied to my Cat 9200 switch the log is constantly receiving the following message lic_slm_event_notification: Received global event notification 16386 Does anyone know what causes this and how to resolve it. Th... view more
Cisco Smart License Failing
Created by CarsonDavis56998 on 03-28-2022 08:25 AM
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Currently having issues with setting up licensing on a new router enabled with Smart License. Could someone let me know what could be the issue here?   USA-VT-LOTT-MPLS#show license statusSmart Licensing is ENABLEDRegistration:Status: UNREG... view more
UCS FI 6200/6300 - Smart Callhome via TransportGateway
Created by ascart80 on 03-22-2022 04:45 AM
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Is it possible to send Callhome-Message from UCS-FI 6200/6300-Devices directly to the transport gateway. i cant find any documentation in the www for UCS FIs. found the following guides without any luck:Nexus 7k via http to the gateway: htt... view more
CSLU Log Message: HTTP Server Error 502: Bad Gateway
Created by Joris Deprouw on 03-15-2022 05:59 AM
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Hi Guys, I have a customer who had a working CSLU configuration. When I check the logs today. All devices are showing the following message in the log. 045492: Mar 15 2022 13:38:01.338 CET: %SMART_LIC-3-COMM_FAILED: Communications failure w... view more
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