Cisco Community
English
Register
Cisco Community Events are getting a new name! LEARN MORE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Documents
Labels
Sort by:
Most Recent
Latest Contents
Java client trust store location configuration?
Created by brcampb2 on 09-06-2019 12:10 PM
0
0
0
0
With the upgrade to the Smart Licensing Alpha environment we are being asked to install the Alpha environment's cert into our trust store for Smart Call Home client access.  We attempted to add the cert into our application specific trust / key store... view more
smart transport vs smart call home?
Created by George D on 09-05-2019 07:01 AM
0
0
0
0
I just spun up the Cisco smart licensing satellite.the inventory tab has the following text:  For prodcuts which support Smart Transport you must configure the "license smart url" on the product to use the Smart Transport Registration URL (https... view more
Smart license in NCS 5500
Created by htktctin on 04-19-2019 12:38 AM
1
0
1
0
Hi all,I have a issue with add smart license in NCS 5500. I created token and config in my device. The license and product instance have been displayed on smart account. But no license "in use" as image:How to assign license to the device??
Smart Call Home questions
Created by jlatkiew on 04-16-2019 03:57 AM
2
0
2
0
Hi Team,   I am looking for someone that can advise on Smart Call Home and answer some questions. My need would be to talk to someone who can answer questions like:   If SNTC has a connection to SCH portal? Do they share a database?Or inventory?... view more
Issue accepting Smart Call Home Application : Click Accept E...
Created by sbauer on 03-26-2019 06:49 AM
2
0
2
0
I've received an email from Cisco asking me to accept the agreement within 3 months. Every time we try to click the link, sign in and click Accept, we get the following error message.  I saw a few threads about this and it looks like Cisco did s... view more
CreatePlease to create content
Discussion
Blog
Document
Video
Related Content
Discussions
Blogs
Events
Videos
Top Contributors
Content for Community-Ad
August's Community Spotlight Awards
This widget could not be displayed.
Community News
Cisco Cybersecurity Report: Learn more about the necessity of Threat Hunting
Threat Hunting 101 In the latest Cisco Cybersecurity report, we explore all there is to know about threat hunting and provide a how-to g...
Meet the winner of the Best Analysis Award for the 2018 IT Blog Awards
Chris Bradshaw started a blog over a decade ago to share funny office stories and has grown it into a full-fledged analytical resource f...
Learn how Cisco contributes to 5G technology
Have you wondered about 5G and how it will affect your business? We have the answers for you. Learn about Cisco products and solutions r...
What devices do you use when using your Networking & Security Management tool? Take this 5-min survey!
Inviting all Networking & Security professionals! We want you to tell us what devices you use to do your work and its screen resolution....