Cisco Community
English
Register
Register
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Documents
Labels
Sort by:
Most Recent
Latest Contents
Cisco - Does anything work anymore?
Created by jkrauss on 11-23-2018 07:26 AM
1
0
1
0
I couldn't be more frustrated with the entire purchasing process, registration of smartnet and now I receive an email regarding call home issues. So I try to login to review or fix the call home feature and I'm prompted to accept the terms. Guess what? Yo... view more
Smart Software Manager satellite (Call-Home)
Created by islow1303 on 11-14-2018 02:02 AM
5
0
5
0
Hi community,   I'm having troubling with cisco's call-home service. We are using a cisco firepower4100 series and we have followed all cisco documentation in order to correctly configure the smart software licensing. It seems a tcp handshake issue, ... view more
SmartCycle Sales Opportunity Summary Report
Created by sbranson@cisilion.com on 11-07-2018 07:40 AM
3
0
3
0
Hello,   Does anyone know what SW Exceptions means in the Sales Opportunity Summary Report - Software Details worksheet (below)?   Software Version No of Devices LDoS Announced Devices EoS Devices EoE Devices EoSCR Devices LDoS Devices M... view more
Small Business devices support
Created by fabiolanza on 10-03-2018 02:09 PM
1
0
1
0
Hi,   I have a quite complex network requirement at home. Therefore, I purchased one SG350 L3 switch and I am looking forward to purchase a SG250 L2 switch and an ASA 5506-X firewall. However, I want to be sure that I will be able to register my prod... view more
SMART Call Home Question
Created by jazzi on 08-28-2018 02:12 PM
1
0
1
0
Can customer use Sweep contract for Call Home Feature? Also, what does customer need to activate call Home feature on their equipment?
CreatePlease to create content
Discussion
Blog
Document
Video
Related Content
Discussions
Blogs
Events
Videos
Top Contributors
Ask the Expert- DMVPN on Cisco routers
Community News
Interview with Cisco Designated VIP Daniel Ordonez at Cisco Live Cancun
I had the privilege of meeting Daniel Ordonez in person last week. Here is a quick interview with Daniel asking him why he participates ...
Dec. 11: Cisco Routing Updates and Futures briefing
Sign up for the CCP and join us for an update on new platforms, new licensing models and new software capabilities. Plus roadmap and Q&A...
The Growing Catalyst 9000 Family!
The Growing Catalyst 9K Family Cisco introduced Catalyst 9K family of products in June of 2017 which soon became the fastest growing pro...
Dominos + Cisco Is A Perfect Combination
Customers wanted an easier way to order pizza. See how Domino’s used Cisco technology like data center switches, analytics and UCS to de...