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Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Documents
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Unable to launch CSSM Satellite from browser post installati...
Created by swbn on 02-04-2019 09:39 PM
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Hi,   I installed Cisco Smart Software Manager satellite Enhanced Edition version 6.1.0. The installation seemed to complete fine and I am able to login as admin through the VM console. But, browser launch is not working(Both http and https... view more
Smart Call Home https url resolution yields an IPv6 address
Created by michael.burke on 12-18-2018 09:48 AM
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  I have a couple of Catalyst 9300 Stacks licensed DNA/Network Essentials.  One has managed to register and one is having difficulty logging the error "Fail to send out Call Home HTTP message"     When I configure a nameserver on ... view more
Cisco - Does anything work anymore?
Created by jkrauss on 11-23-2018 07:26 AM
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I couldn't be more frustrated with the entire purchasing process, registration of smartnet and now I receive an email regarding call home issues. So I try to login to review or fix the call home feature and I'm prompted to accept the terms. Guess what? Yo... view more
Smart Software Manager satellite (Call-Home)
Created by islow1303 on 11-14-2018 02:02 AM
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Hi community,   I'm having troubling with cisco's call-home service. We are using a cisco firepower4100 series and we have followed all cisco documentation in order to correctly configure the smart software licensing. It seems a tcp handshake issue, ... view more
SmartCycle Sales Opportunity Summary Report
Created by sbranson@cisilion.com on 11-07-2018 07:40 AM
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Hello,   Does anyone know what SW Exceptions means in the Sales Opportunity Summary Report - Software Details worksheet (below)?   Software Version No of Devices LDoS Announced Devices EoS Devices EoE Devices EoSCR Devices LDoS Devices M... view more
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