Cisco Community
English
Register
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Documents
Labels
Sort by:
Most Recent
Latest Contents
SLR reservation button has disappeared.
Created by Snika on 01-31-2021 02:42 AM
0
5
0
5
 Obviously there was a reservation button here.Where did that button go?
How do i get access to call home portal?
Created by George D on 01-15-2021 04:57 PM
6
0
6
0
i'm a smart account admin, but i dont seem to have access to the smart call home portal, it says unregistered customer. i have a tac ticket open, but not sure they follow. anything special to register my user account ? 
Failure reason: Fail to send out Call Home HTTP message.
Created by Snika on 12-22-2020 12:38 AM
2
0
2
0
SW#sh license summarySmart Licensing is ENABLEDRegistration:Status: REGISTERING - REGISTRATION IN PROGRESSExport-Controlled Functionality: NOT ALLOWEDNext Registration Attempt: Dec 21 17:16:08 2020 UTCLicense Authorization:Status: EVAL MODEEvaluation Peri... view more
Call-home profile URLs with aliases - supported on WLCs?
Created by DrSchw0b on 11-10-2020 02:00 AM
0
0
0
0
Hi, we are currently trying to register our WLCs (5520 running on 8.10.130) on our SSM On-Prem VM. We are having issues using an alias in the call-home profile URL. Details about our setup and the issue:Consider we have an SSM On-Prem VM with th... view more
Transport Gateway Message box
Created by f-cagica on 10-23-2020 02:37 AM
2
0
2
0
Hello all, i've installed a Transport Gateway (v4.1.8)using the available .ova image. The Gateway is correctly registered at cisco, it has a working connection to my Email Server, i can see in a wireshark trace that the Email Server is being periodic... view more
Top Contributors
Content for Community-Ad

This widget could not be displayed.
Community News
Announcing the 2020 Cisco IT Blog Award winners
This year’s competition was fierce. The 2020 IT Blog Awards, hosted by Cisco, uncovered such amazing talent from across the globe. Out o...
Join us for NSO Developer Days APJC on March 3
NSO Developer Days is an opportunity for both new and experienced customers to come together and network, share best practices, meet eng...
Get the 2021 Cisco Security Outcomes Study
Usually no news means good news in security, but how do you know what is working, what could be better and where you should invest? Intr...
Congratulations to January 2021 Spotlight Award Winners
What a great way start 2021! Cisco Community's Spotlight Awards recognize members who provide significant contributions, and demonstrate...