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Failure reason: Fail to send out Call Home HTTP message.

SW#sh license summary
Smart Licensing is ENABLED

Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Next Registration Attempt: Dec 21 17:16:08 2020 UTC

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 22 hours, 51 minutes, 41 seconds

License Usage:
License Entitlement tag Count Status
-----------------------------------------------------------------------------
(C9200L-NW-E-48) 1 EVAL MODE


SW#sh license status
Smart Licensing is ENABLED

Utility:
Status: DISABLED

Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED

Transport:
Type: Callhome

Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Dec 21 17:01:08 2020 UTC
Failure reason: Fail to send out Call Home HTTP message.
Next Registration Attempt: Dec 21 17:16:08 2020 UTC

License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 22 hours, 51 minutes, 37 seconds

 

Dec 22 02:50:38.074: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 218 : Host name resolution failed)
Dec 22 02:50:38.075: %SMART_LIC-3-AGENT_REG_FAILED: Smart Agent for Licensing Registration with the Cisco Smart Software Manager (CSSM) failed: Fail to send out Call Home HTTP message.
Dec 22 02:50:38.075: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Dec 22 03:55:21.073: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Dec 22 03:55:27.524: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine

 

The call home process fails.

What is the problem??

Please attach the file

2 Replies 2

mneaton
Cisco Employee
Cisco Employee

Hi Snika, 

Based on the first error "ERR 218 : Host name resolution failed" there was an issue resolving the hostname from the call-home profile.

Please configure an ip name-server so the switch can resolve hostname <> IP translations via 

ip name-server {DNS Server ip-address}

Best,
Mac

Hola Buenos Días, también experimente la misma falla y tenía bien cargadas las IP de los DNS. Lo resolví de la siguiente manera:

 

conf t
ip domain lookup
end

 

Saludos....