12-22-2020 12:38 AM - edited 12-22-2020 12:39 AM
SW#sh license summary
Smart Licensing is ENABLED
Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Next Registration Attempt: Dec 21 17:16:08 2020 UTC
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 22 hours, 51 minutes, 41 seconds
License Usage:
License Entitlement tag Count Status
-----------------------------------------------------------------------------
(C9200L-NW-E-48) 1 EVAL MODE
SW#sh license status
Smart Licensing is ENABLED
Utility:
Status: DISABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Callhome
Registration:
Status: REGISTERING - REGISTRATION IN PROGRESS
Export-Controlled Functionality: NOT ALLOWED
Initial Registration: FAILED on Dec 21 17:01:08 2020 UTC
Failure reason: Fail to send out Call Home HTTP message.
Next Registration Attempt: Dec 21 17:16:08 2020 UTC
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 22 hours, 51 minutes, 37 seconds
Dec 22 02:50:38.074: %CALL_HOME-5-SL_MESSAGE_FAILED: Fail to send out Smart Licensing message to: https://tools.cisco.com/its/service/oddce/services/DDCEService (ERR 218 : Host name resolution failed)
Dec 22 02:50:38.075: %SMART_LIC-3-AGENT_REG_FAILED: Smart Agent for Licensing Registration with the Cisco Smart Software Manager (CSSM) failed: Fail to send out Call Home HTTP message.
Dec 22 02:50:38.075: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Software Manager (CSSM) : Fail to send out Call Home HTTP message.
Dec 22 03:55:21.073: %CRYPTO_ENGINE-5-KEY_DELETED: A key named SLA-KeyPair2 has been removed from key storage
Dec 22 03:55:27.524: %CRYPTO_ENGINE-5-KEY_ADDITION: A key named SLA-KeyPair2 has been generated or imported by crypto-engine
The call home process fails.
What is the problem??
Please attach the file
01-29-2021 09:25 AM - edited 01-29-2021 09:26 AM
Hi Snika,
Based on the first error "ERR 218 : Host name resolution failed" there was an issue resolving the hostname from the call-home profile.
Please configure an ip name-server so the switch can resolve hostname <> IP translations via
ip name-server {DNS Server ip-address}
Best,
Mac
02-19-2021 04:33 AM
Hola Buenos Días, también experimente la misma falla y tenía bien cargadas las IP de los DNS. Lo resolví de la siguiente manera:
conf t
ip domain lookup
end
Saludos....
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide