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After CSPC update 2.9.1.3 the Web UI will not load, data uploads fail

DLMaynard
Level 1
Level 1

CSPC update 2.9.1.3 has broken my collector.  After the update, my data uploads to Cisco Services Connection stopped working.  I also cannot login to my Web UI. I receive a blank page.  After reading posts on this community, here are the steps I have tried to resolve the issue.

1. Rebooted the collector.

2. #systemctl restart cspc

3. #systemctl restart tomcat

Still getting a blank page when I go to the collector Web UI.

 

David

1 Reply 1

kaptanej
Cisco Employee
Cisco Employee

Hi , 

 

I will be assisting you on this post . I will get back to you on this shortly .

Please provide me the following details on PM (private message ) : 

  1. Customer Name 
  2. Customer Email Address 
  3. Company name 
  4. CSPC version 

 

Thanks & Regards, 

Kapil Taneja