My collector has not uploaded since I upgraded to 2.10. I've tried a number of different things. The Upload says it's successful on the collector, but when I log in, there are no recent uploads. I even tried the suggestion on the main page here ab...
Hello Team. I am having a problem logging in to my CSPC GUI interface, i have forgotten the admin password and the option for recovering the password is to answer three security questions, unfortunately i cannot even get past this stage as the system...
Customer cannot nominate myself as external admin. I verify here, and the company that appears associated to my profile is incorrect (please see attached picture). Can you verify please? Thank you Marcos
Moved a working CSPC server to a new VMware cluster.ssh is working and 'collector status' shows running in the CLI.Restarted and reloaded a few times.https:// display on browser shows not secure, likely lost cert?
Hi All, My question is regarding vulnerability Reports generated by SNTCI get an alert that 50 devices in the network are affected as an example lets say vulnerability if HTTP Server is enabled. Now as soon as I am aware, I jump on each one of them t...
HI, someone could help me? I'm trying to configure a SNTC on self onbording.
Hello When trying to register in SNTC portal I receive the error: We encountered an error while processing your request. Please refresh this page or try again. Thanks
Hi Team, Please contact customer directly. Customers email address: salman.anwar@ehs.gov.ae Issue description: Customer got access to the SNTC Portal and registered the CSPC successfully. Next step was to start adding devices, on this they are gett...
Is it possible to manage Meraki devices via the CSPC? since Meraki is using port 16100 for SNMP and we cannot change the snmp port in the cspc, we have no clue how to manage Meraki via the CSPC. Could someone help us, we didn't find any documentation...
Hello, I have a customer that has issues with his CSPC collector, I would appreciate it if we could schedule a webex meeting to troubleshoot the issue. Regards, Dvir
Hello When trying to register in SNTC portal I receive the error: Oops! Something went wrong...We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience.
While trying to upgrade our CSPC Collector from 2.9 to 2.10 from the GUI, the webpage get stuck on "Loading" & the Cisco login screen never appears.....seems to just hang. I have tried on all the latest browser versions. (Google Chrome 98.0.4758.102,...
Hello! We've encountered this error in a client's Collector (image attached). None of the uploads have been successful. We've checked FW settings and as shown in the image, tried to upload it manually. We also tried to change the registration to make...
HiSituation: A Stack of 4 C9300 Switch connected StackWise1 Switch is under SmartNet TotalCare Contract and 3 Switches are not.What will happen on Cisco TAC side, in case of a Software Problem related IOS-XE?Do they take care of my problem or not?Tha...
I'm unable to register successfully for the Cisco Smart Net Total Care portal. E-mail verification isn't working properly as I haven't received any e-mail verification message despite several attempts.
