Hi, I have upgrade CSCP Collector from 2.9.2 to 2.9.3 using ssh upgrade process. Not errors receive during and after upgrade. But after upgrade when I try to access in browser https ipcollector:8001, I have only a blank white screen, I can't have op...
Forum Posts
CSPC update 2.9.1.3 has broken my collector. After the update, my data uploads to Cisco Services Connection stopped working. I also cannot login to my Web UI. I receive a blank page. After reading posts on this community, here are the steps I have...
I am unable to login to SNTC. I received an email 2 weeks ago saying I had access, but am still unable to login. When I click on "register" it gives me this message: "RedirectingIt appears that you already have access to Smart Net Total Care Portal. ...
Hello guys,I have a problem registering an account on smart net portal.The account is association in contratc corrected.Image error attached.Thanks.
we are havign problems at the moment of the registration after we see the delegated administrator, and we click on proceed and we get the followin problem. Were contacting the delegated administrator to double check with him is he can see the reques...
Hi, Trying to get assistance this way as it seems it has solved similar issues for other people in the past. 1. I try to login (https://www.cisco.com/web/smartservices/sntc.html) 2. I get redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ss...
Resolved! API Access Issues
I recently received partner API access from our partner administrator however, when I connect to the API and look at our customers, only 2 come up, 1 of which is our own partner account. Additionally, when looking at any details for the customers (Co...
Hello, Can the export of All Alerts show actual affected devices rather than the count of the devices themselves. I am looking to create a more informative report which can include when an Alert was published, etc. To start with showing affected devi...
Customer just setup new 2.10.01 collector because of this very issue and still has it. Once collector is fully functional in GUI, if they try to login to CLI as admin either directly in the console or SSH, it flashes the normal screen with "this syst...
Hello,I'm setup as the customer admin for our site, but i'm unable to access the SNTC portal. If I go to services.cisco.com, it redirects me to the page saying "You do not currently have access to Smart Services Connection. You must be entitled to at...
I restored from backup and everything is fine with SNTC 2.10.CCO login is another story. It keeps failing my CCO login.Weather using CCO my login id, or email address, fails to authenticate. Is this normal behaviour?
Please what is the features for each of the smartnet, I have check online for information I could not lay my hands on any. CON-OSP-9132MEK9CON-OSP-1632FCCON-OSP-SFI6454UCON-OSP-6508AC2CON-OSP-UCSB2M6U
When I tried registering Cisco SNTC Convergence I'm getting the following error message. I've been trying again and again and nothing has changed. Can anyone help? Oops! Something went wrong...We are unable to process your registration request at thi...
hellodoes anyone know which is the diffrence between CON-SNT and CON-VSNT?For all Smartnet SKUs there are also the variants with VSNTFor which products are these SKUs used? thanks
Resolved! SNTC Portal Access Issue
Hello Team,Hope you are doing well!Please be informed that I am having issues accessing SNTC Portal. Whenever I try to access SNTC Portal it keeps me redirecting to another webpage that states "You do not have access to Smart Services Connection". An...
