apix onboarding/entitlement issue

[rgkuhn]

I was wondering if someone would be able to help me with the error i am having while trying to get data from the cisco apix endpoints. 

One example endpoint is 

https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/5/A9K-MPA-2X40GE

I get a 403_DEVELOPER_INACTIVE message and i have been told it may be an issue with the account not being onboarded correctly in the backend maybe? 

[dbourai]

Hello Anand,

I have acknowledged your query over this post.

Could you please contact me over my mail address for smoother conversation. ( dbourai@cisco.com )

Thanks & regards,
Devashish Bourai.

[Anand Rajasekaran]

My issue is not resolved. 


I can no longer use Automated software distribution.

url = "https://apix.cisco.com/software/v4.0/metadata/pidrelease"


API NAME:AUTOMATED SOFTWARE DISTRIBUTION.

[dbourai]

Hello,

Following is the resolution to this post-

After verifying all the details of the customer. The customer was not assigned as API DEV role in CSAM.
Granted the same in CSAM and pushed a Manual Sync as well.
Reached out to the Backend team and also asked the customer to regiser the API at https://apiconsole.cisco.com.

The customer API Dev role is now active.

Hence, proceeding with closure.

Thanks & regards,
Devashish Bourai.

[kaptanej]

Hi , 

I am the in-charge of this post and will be assisting you shortly on the issue . 

Please provide the following details in PM(private message ) so that we can troubleshoot on the issue : 

• Customer Name 
• Company Name 
• Customer CCO ID 
• Customer's Email address 
• Contract Number

Thanks & Regards, 

Kapil Taneja 

[JMM-Pfizer]

Hello, 

I am also experiencing the same issue. Can someone please help !?!?

[jk-verizon]

Hi. 

   Any update to this? All of our API's are active but this error started to appear. Thanks in advance.

[Anand Rajasekaran]

No reply from tac after october 2023