Can not register Smart Net Total Care

[hanson shang]

Hi, 

I can’t register Smart Net Total Care and am stuck at the “Verify your account”, it says this contract is not active and not associated with your Cisco account profile - Please see the attached pic.

I did associate the contract with my Cisco Account Profile, not sure if it is because I am not the delegated administrator?

Let me know if you need the contract number, my account number and the product serial number etc.

Thanks in advance

Regards

[aibhatna]

Hi Hanson,

Good day to you! I will be helping you today with this registration issue. Please share the below details in PM (person message ) in order to proceed further.

Party ID:

Contract Number:

ccoid:

Company Name:

Thanks & Regards

Aishwarya Bhatnagar 

[aibhatna · Accepted solution]

Hi Hanson, 

We have successfully assigned the DA on the account . The role of customer admin has been provided to the user. 

A manual sync has been done on the account to complete the manual onboarding for the user .

The user is visible on the SNTC portal as well.

Thanks & Regards

Aishwarya Bhatnagar

[hanson shang]

Thank you very much for your help,  Aishwarya,  

Yes, I can access the portal now, great!!!  

Have a great weekend.  

Kind regards

Hanson Shang