I try to login and it says I don't have access and need to register. When I go to register, it says I already have access. I reached out to Cisco via email and was given the following:
Hello,
SNTC portal support is provided through the SNTC Online Community forum, please post your issue here:https://supportforums.cisco.com/community/4891/smart-net-total-care, and one of the Smart Services TAC engineers will assist you.
Regards.
Cisco Services Access Management Team