Hello There,   I noticed that Helton has already been nominated as DA for CSAM tool and is currently pending acceptance of legal terms. He may accept the legal terms via CSAM Tool, URL: https://cdceb.cloudapps.cisco.com/csam/   Regards, Suchita   ... View more

Hi There, please try accessing SNTC Portal URL:  https://services.cisco.com/ now and let me know if the issue persists. You may also want to go through these quick videos to know of different user roles required to access SNTC as well CSAM tool.   Regards, Suchita ... View more

Hey Eric, This is a known issue, for more details and workaround you may want to follow the post   Regards, Suchita ... View more

Hi There,   This is great. Please open your email inbox and look for the email with subject - Confirm your email address for Cisco Smart Net Total Care portal registration  Open this email, and click on the link for confirmation. Once you confirm, you will be able to proceed with remaining steps completing your registration.   Regards, Suchita ... View more

Hello There,   There were some issues with self registration process due to which you registration did not go through. The issue has been now resolved. Do you mind giving it a try and attempt self registration once more?   Regards, Suchita ... View more

Hello There,   It appears your registration request did not go through, we have noticed some issues and are currently working on resolving the same. I will keep you posted with the updates.   Regards, Suchita ... View more

Hey Jeff,   Can you send the details of customer accounts that you are unable to access?   Regards, Suchita ... View more

Hello Craig,   Apologies for the delay. Our Engineering Team is working on resolving this issue. You can track the progress via bug CSCvp60286.     Regards, Suchita ... View more

Hi There,  This is a known issue and team is working on resolving the same. Meanwhile as a workaround you may want to try generating the report with option of "Run once" instead of "Once Immediately". Screenshot for your reference.   ... View more

Hi There, Can you please look up these devices under Online Custom Inventory Report and verify the LOA details?   Regards, Suchita ... View more

Hello There,   Can you check Custom Inventory report, whether you see the LOA privileged information (Service Level, Service program name, Service end date and Install-at site address) for the devices that you do not own the coverage for?   Regards, Suchita ... View more

Hello Rajiv And Gustavo,   As I mentioned in the previous post, please run a collection job. You may want to go through CSPC Guide,Page 7-20 and follow the steps to run the SNTC Collection Job, this will also initiate upload and we can then verify the results on the Portal.   Regards, Suchita     ... View more