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- About Suchita Shewale
03-24-2019
Suchita Shewale
Member since
10-23-2014
Cisco Employee
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
12:57 PM
03-21-2019
12:57 PM
Hello Ben,
Can you access SNTC Portal once again and let us know if you still don't see your inventory?
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
12:38 PM
03-21-2019
12:38 PM
Hi! You bring up an interesting use case though I don't believe there is a way to achieve what you describe with current reports.
You may want to look at option of adding Notes to track the updates you have made at device level. I know this is not exactly what you are looking for, these notes however will be available under Active Alerts as well as All Alerts, and will help you track the actions that you have taken.
Regards
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-20-2019
11:45 AM
03-20-2019
11:45 AM
Please private message me the userid of old as well as new DA
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
11:42 AM
03-19-2019
11:42 AM
Hi There,
In that case you may want to to respond to the alert device by device basis.
If you go to Active Alerts, click on the Affected Devices for particular alert, then click on Actions and you can select either individual device or all devices and change the alert status.
Hope this helps.
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
11:10 AM
03-19-2019
11:10 AM
Hello Piotr,
Can you please clear your browser cache and cookies and try requesting the Consolidated Bug Report once again? Please let me know if the issue persists.
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
10:51 AM
03-19-2019
10:51 AM
Can you please private message me the CCO ID of the user who is unable to access the Portal?
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
10:50 AM
03-19-2019
10:50 AM
Hello Raphael,
You are good. The upload processing is experiencing slight delay in processing of uploads, you may have to give it some time for the system to complete the processing.
When the latest upload came in, the previous upload that was waiting in the queue was bypassed, the system will now process the most recent upload and the status should change to success once the processing is complete.
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-19-2019
06:44 AM
03-19-2019
06:44 AM
Hey Ravi,
Can you give it a try again and access SNTC Portal? Let us know if the issue still persists.
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-18-2019
08:41 AM
03-18-2019
08:41 AM
Please private message me the CCO ID of the customer for further review.
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-15-2019
02:45 PM
03-15-2019
02:45 PM
Hey Ron,
The fix for this issue is to access CSAM using URL: https://cdceb.cloudapps.cisco.com/csam/
The user needs to strip out all characters in the URL address field that follow “csam/” (such as “/login.do?action=home”
Example: https://cdceb.cloudapps.cisco.com/csam/ login.do?action=home
Can you give this a try and let me know if you still have trouble getting in?
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-15-2019
01:03 PM
03-15-2019
01:03 PM
Hi There,
Can you have the customer try removing their previous company association using URL below -
https://rpfa.cloudapps.cisco.com/rpfa/profile/requestorupdate_association.do?page=request&tab=2
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-15-2019
01:00 PM
03-15-2019
01:00 PM
Hey Frank,
Can you please send me the userid via private message?
From what I see all the users from CSAM are reflecting in SNTC Portal.
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-15-2019
11:25 AM
03-15-2019
11:25 AM
Hey Frank,
Can you try accessing Portal again to see if the user shows up now?
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-14-2019
01:59 PM
03-14-2019
01:59 PM
Hello Ron,
This is a known issue and we are working towards getting the URL references fixed.
Meanwhile you can access CSAM tool using URL: https://cdceb.cloudapps.cisco.com/csam/
The URL is available under Useful Links - Account management
Regards,
Suchita
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-13-2019
12:35 PM
03-13-2019
12:35 PM
Please private message me customer name and the CCO ID that does not show up on the Portal.
... View more
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
Thursday
Thursday
Hello Ben, Can you access SNTC Portal once again and let us know if you
still don't see your invento...
Thursday
Hi! You bring up an interesting use case though I don't believe there is
a way to achieve what you d...
Tuesday
Hi There, In that case you may want to to respond to the alert device by
device basis. If you go to ...
Tuesday
Hello Piotr, Can you please clear your browser cache and cookies and try
requesting the Consolidated...
Tuesday
Can you please private message me the CCO ID of the user who is unable
to access the Portal?
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
Tuesday
Tuesday
Hello Raphael, You are good. The upload processing is experiencing
slight delay in processing of upl...
Tuesday
Hey Ravi, Can you give it a try again and access SNTC Portal? Let us
know if the issue still persist...
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
a week ago
a week ago
Hey Ron, The fix for this issue is to access CSAM using URL:
https://cdceb.cloudapps.cisco.com/csam/...
a week ago
Hi There, Can you have the customer try removing their previous company
association using URL below ...
a week ago
Hey Frank, Can you please send me the userid via private message? From
what I see all the users from...
a week ago
Hey Frank, Can you try accessing Portal again to see if the user shows
up now? Regards, Suchita
Created by
Suchita Shewale
in Smart Net Total Care Portal and Collector Discussions
a week ago
a week ago
Hello Ron, This is a known issue and we are working towards getting the
URL references fixed. Meanwh...
Public Statistics
| Date Registered | 10-23-2014 02:50 PM |
| Date Last Visited | 03-24-2019 10:31 AM |
| Total Messages Posted | 500 |
| Total Helpful Votes Received | 170 |
