Hello Aaaron,   Apologies for inconvenience. Can you please access SNTC Portal in new browser window and let me know if you still run into any errors?   Regards, Suchita ... View more

Hello Doug,   Please private message me customer userid and screenshots that you have.   Regards, Suchita ... View more

Hello Achiles,   Can you send me customer userid via private message for further review?   Regards, Suchita ... View more

Thanks for your patience. Can you private message me the details of the changes that you are attempting to make in CSAM tool? Are you trying to add or remove any user role? ... View more

Hello Gustavo,   Can you give this a try again and let me know if the issue persists? Please start a new private window/incognito mode and access CSAM Tool using exactly the URL mentioned below https://cdceb.cloudapps.cisco.com/csam   Regards, Suchita   ... View more

Hello Achiles,  Thanks for screenshots. Your access looks okay, this is rather slowness being experienced at times with All Collector Report. Do you mind clearing your browser cache and cookies or accessing Portal in private/incognito mode to see if it helps?   Regards, Suchita ... View more

Hello Maurilio,   Are these Cisco Devices? Do you see serial number on CSPC UI? Your account seem to have multiple inventories. Please private message me inventory name, and some sample device details (host, ipaddress, serial number) to look at.   Regards, Suchita ... View more

Hi There,   Are you running into this issue while accessing your SNTC Portal or for your customers? If it's for your customers then the Customer Admin should have granted you access to collector administration from Manage Users. If this is for your own SNTC Portal, you may send me screenshot for further review.   Regards, Suchita ... View more

Hello Achiles,   You have reached SNTC forum where you can find help and answers for SNTC Portal and CSPC collector related topics. For changes in CCW-R you may open a case at Customer Service Hub, search for Contract - Service Contract Updates URL: https://customerservice.cloudapps.cisco.com/   Regards, Suchita   ... View more

@Craig Cummings  Your original post was answered on the day it was opened, 3/11. It contained detailed steps and had already covered all of the points that Winnie mentioned,  a follow-up was also sent to Winnie offline on the same day.   Further in response to your private message received today 3/16, please find the details the details below - Joshua was associated to his previous company in CSAM tool as of the day you created the post 3/11. Following the instructions that were provided in response to the post, it appears Joshua removed his previous company association from CSAM Tool. Typically the DA of the company are required to maintain and validate the user's company association. Alternatively users can follow the steps provided earlier to remove their company association from CSAM.   Now that Joshua is not associated to his previous company in CSAM anymore, the DA of the new company should be able to proceed with associating Joshua to his company from CSAM tool.   Can you please tell me whether the new DA tried this recently and is still running into any issues associating Joshua to their company in CSAM? If so it would help if you can send me the screenshot of the error that DA sees in CSAM.   @Winifred Zeliger  Let me know my post on 3/11 did not cover your questions. ... View more

Hello Craig,   Please ask your customer to follow steps below to remove their current company association. If this does not help, or in case customer runs into any issues, you may private message me the userid of the customer for further review.   1.) Go to www.cisco.com 2.) Click on the login/logout icon in the upper right corner of the banner.  (If you are not yet logged in, this is the person icon.  If you are already logged in, this will be your initials.) 3.) From the menu, select "Manage Account" or "Manage Profile" 4.) On the next page, click on "Customer Profile Manager" 5.) Click on the "Access Management" tab 6.) Click on the "Smart Services" sub-tab 7.) Your existing company association is displayed.  Click the "Remove" link ... View more

This has been addressed ... View more