Can you send userid of existing and new DA via private message? Also please consider nomination additional DAs who can act as back-up in future.   Regards, Suchita ... View more

I have checked the customer account status and set up looks good. You may want to take a look at Portal Guide to see how to go about setting up an initial inventory. Once an upload has been received and processed, the portal will start to display all the options and reports available.   ... View more

Hello Jose,   The devices from your inventory appear to be covered under Partner Supported Contracts. SNTC Portal does not display information about Partner branded contracts at the moment so in this case you will not be able to see the contract details under Contract Management or All Contracts. You should be able to see these devices under Covered Report or Custom Inventory, however, the contract number and other related contract information will be masked.   Regards, Suchita ... View more

Hello Jeffery,   That's expected behavior if two or more collectors are uploading to same inventory. You may find more details here   Regards, Suchita ... View more

Hi Juan,   You can respond to the alert through Administration - Active Alerts.   The screenshot that you are referring to is of Alerts - Field Notice. From here you can change the status of "Ignored" alerts back to Active.   You may want to go through Alert Administration video to know more.   Regards, Suchita ... View more