Hello Isai,   Can you retry accessing portal? It should be working now.   Regards, Suchita ... View more

Can you please private message me customer company name and customer userid for further review? ... View more

Hey Warren,   It appears you are a partner helping out your customer with their SNTC Portal. In that case the Customer DA should add you as a CBR Admin/CBR User. You were instead assigned a Customer Admin which is meant for individuals from customer company and not for Partners. I would suggest you first disassociate yourself from customer company via URL Once this is complete, you may attempt SNTC Self Registration and get your own company registered with SNTC Portal. For registration prerequisites and the steps, follow the on-boarding guide here   Further in order to continue helping your customer with their SNTC account, your customer can add your as a CBR Admin/CBR User. Here are some resources you may find useful on various Portal user roles. Portal User and Roles   If you have any questions, let me know.   Regards, Suchita     ... View more

Hi There,   If you can private message me the userid of old as well as new DA, I can help take a look.   Regards, Suchita ... View more

Hey Andreas, Your latest upload is missing collection data. You may want to follow the post and make sure you are running collection profile.   Regards, Suchita ... View more

Hi There,   Do you have active Smart Entitled Contract with Customer company? If yes you may private message me partner userid, customer DA userid and contract# for further review.   Regards, Suchita ... View more

Hi There,  I have sent you private message asking for information. Please check and respond back.   Regards, Suchita ... View more