Can't upload the collected CSCP data to Cisco

[administrativorcx]

Hello, we can't upload the collected data on CSCP to Cisco as image:

OBS: we're using the latest version 2.7.4.3, the certificate is installed on CSCP.

Also we cannot login into CLI (GUI works)with the admin account it only says login incorrect or account locked then login incorrect:

And for last we have this locked profile collector that we can't delete:

Could someone help in order to solve this issues?

[Supriya Patel]

Hi user,

1) HTTPs TransportMode has Failed peer not authenticated

This is more than likely means that firewall is inspecting SSL traffic. Please whitelist the traffic to the below IP address/pots that require for communication to Cisco. Please look for 'Port Usage Information' on below guide.

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Quick-Start-Guide.pdf

2) 3 wrong attempt for CLI login will lock user out. Best approach is wait for 1 hr and try back. Please make sure you will try with correct password since only one attempt is allowed after that.

3) Locked default SNTC profile can not be modified or deleted.

Please feel free to let me know if you have any question.

Thanks,
Supriya

[administrativorcx]

1) HTTPs TransportMode has Failed peer not authenticated

This is more than likely means that firewall is inspecting SSL traffic. Please whitelist the traffic to the below IP address/pots that require for communication to Cisco. Please look for 'Port Usage Information' on below guide.

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Quick-Start-Guide.pdf

Ok, we have already followed these instructions on guide but we are still having the upload issue.

2) 3 wrong attempt for CLI login will lock user out. Best approach is wait for 1 hr and try back. Please make sure you will try with correct password since only one attempt is allowed after that.

We tried with the correct password also we have confiigurated another user but this either with this new one we can't login in CLI.

3) Locked default SNTC profile can not be modified or deleted.

Ok thanks for the info.

[balaji.bandi]

Is this new Setup ? or running one have issue ?

We had same issue, looks like some kind of bug with version i guess, Cisco TAC suggested some patches required, But we have yet to test..planned for next  week. let you know the outcome.

Worth opening a TAC case to investigate.

[administrativorcx]

Thanks for sharing this. The CLI login and upload bugs are known issue on this software let's see if the dev team have some new patches in order to fix this.