Cannot import CSV File in SNTC portal

[hueht]

Hi there.

I am trying to import CSV file in SNTC, however I cannot import file, although I'm the Delegated Administrator, no information about Customer too.

[wsmithtu]

Hello Sir.
Thank you for contacting Cisco.
In order verify he issue please provide in a private message the following information:
* Customer's name: (As appears in the SNTC Portal)
* Inventory and Segment:
* Affected entries/Serial Number(s):
* CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC):
* CSPC Version: (Whole number ex 2.10.0.1)
* Error message your are receiving while Uploading the CSV File.
* Cisco ID used:
* Did you full fill the mandatory fields before the upload?
* Are you creating a New inventory or Using an Existing one?
Kind regards.

[wsmithtu]

Hello Hueht.
I hope you are doing great.
I received your Private message with the information.
Please allow me some time to review it.
kind regards.

[wsmithtu · Accepted solution]

Hello Hueht.
We joined in a quick Webex meeting and found that the CSV file was not correctly filled.
There is no issue with the SNTC portal creating new inventories or certificates at the moment, Please try fulfilling the CSV file in the Correct way, once it is done, please attempt another manual upload using the file import option and let me know if you still having errors doing it.
If the issue got resolved with that, please mark the post as "Solution accepted"
Kind regards.

[hueht]

Hi @wsmithtu,

Preview

Thank you very much for your support. I've checked CSV file, instead of ",", my office system use ";" so the Cisco system can't get it. Problem solved.

[wsmithtu]

Hello Hueht.
You are very welcome. I am glad the information provided helped you.
Thank you for using our Cisco Community.
Have a great day.