CBRAdmin issue

[Cisco SmartNet]

Hi there,

My customer is trying to give me CBRAdmin access to his SNTC Portal, but the checkbox "CBRAdmin" is not selectable on CSAM and they have SmartNet contract with my company.

Can somebody help me, please?

Best regards

[Supriya Patel]

Hi there,

Please provide below information with best of your knowledge via private message:

CCOID for the user who is looking for access:

Partner company name:

Partner user/CCO id:

Partner company DA:

Customer company name:

Customer CCOID id:

Customer company DA:

Contract between customer and partner company:

Thanks,

Supriya

[Supriya Patel]

Hi,

A per our private discussion, contract is expired and CBR role assignment can not be proceed.

Thanks,

supriya