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Change of Customer Name on Smart Net Portal

SR70982
Level 1
Level 1

Hi Experts. 

I am trying to change the customer Account name on the Smart Net Portal but couldn't find anything on the portal. 

I tried to check for the application setting method but there is no option available to do that. TAC informed there is no Smart Assist Service Contract on the profile to assist on this requirement.

Can someone help me to understand on what is the procedure or steps to change the customer account name on portal and do we requires Smart Assist service contract to change the customer account name. 

1 Accepted Solution

Accepted Solutions

Hi Susheel, 

The issue has been successfully resolved and request for the name change is reflecting on the SNTC portal now.
Troubleshooting Done :
• The contract number was associated with different Party ID
• Associated the user to the dedicated Party ID
• Provided the roles required on the account
• Manual Onboarding was done for user to be visible on the SNTC portal
• Hence, the user is showing under the required company Name
• Also, the old Portal was deleted as requested

 

Thanks & Regards

Aishwarya Bhatnagar

View solution in original post

2 Replies 2

aibhatna
Cisco Employee
Cisco Employee

Hi,

Hope you are you doing well. We will help you in changing the customer Account name on the SNTC portal.
Please share the below mentioned details in Personal Message (PM) for further assistance:

Party ID:
Company Name:
CCOID:
Contract Number:

 

Thank you & Regards
Aishwarya Bhatnagar

Hi Susheel, 

The issue has been successfully resolved and request for the name change is reflecting on the SNTC portal now.
Troubleshooting Done :
• The contract number was associated with different Party ID
• Associated the user to the dedicated Party ID
• Provided the roles required on the account
• Manual Onboarding was done for user to be visible on the SNTC portal
• Hence, the user is showing under the required company Name
• Also, the old Portal was deleted as requested

 

Thanks & Regards

Aishwarya Bhatnagar

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