Is there a way to group devices based on the services they provide? For example, we have a group of routers providing Internet Service to our customers. I want to mark these 5 devices as Internet. This is to ensure we apply Smart Net appropriately to...
Hi everybody, I have been having issues when I have generated Bugs Report, The process that I have been following is to generate report and said that the report was generated successfully but in Schedule Reports seccion the status was failed. Many ti...
Hello all Since moving to Collector-2.9.1-B-22, some new installations don't allow access to the CLI through admin. I have built a CSPC this morning and created an admin password, logged into the UI, set recovery details, and kicked off the scans. W...
Newly implemented CSPC collector, locally works fine and got all inventory information, however, failed on upload. Checked no FW blockage. Please help, thanks.
Hello, I've been granted access to the SNTC portal and received the email saying it can take up to 24 hours. its been more than 24 hours and when I attempt to log in the portal it says "You do not currently have access to Smart Services Connection. Y...
Had remote authentication working on 2.6 and when we migrated the settings to 2.9.1 remote users can't authenticate. LDAP and TACACS also do not work. Remote users are already setup. None of the services even try to reach out the the remote servers f...
Hello,
I have a customer that used to be able to use his SNTC portal without an issue but now it is showing up empty.
Please PM me and I'll provide more details.
Thank you very much and I hope you have a great day ahead.
Dvir
Was granted CBR access 25 hours ago and it hasn't gone through. With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP.
I did a manual upgrade from 2.9 to 2.9.1 as it wasn't doing it though the GUI. So now that I am 2.9.1 and I don't get the upgrade message anymore, I went into Software upgrades and then click on Get collection platform software updates as I want to ...
Accidently two uploads were started from my collector within 15 minutes of each other. Now the SNTC portal will no longer process any subsequent uploads. The status of the upload processing is "SILENCED" and I have no way to remove this. How can this...
Hi, How are you? After registering to the Smart Net Total Care Portal, and receiving the email saying it's ready, still getting I don't have access to the portal. If I try to register again, it says it appears I already have access to the portal, an...
Created two new users and assigned roles etc, but users are still unable to access portal after 48h+. The services.cisco.com, just redirects them to the Smart Service Connection page. How to resolve?Thanks
