Smart Net Total Care Portal and Collector Discussions

Trying to setup remote authentication via TACACS+ to ACS5.7 for the CSPC Web UI, though unsuccessfully. I have configured the remote auth servers under 'Manage Remote Authentication Servers' and can test (CSPC says failed but ACS says passed), but wh...

I just transferred my UCS chassis from a fabric interconnect in one data center to a fabric interconnect in another. This was to avoid down time. The old FIs have another two years of SmartNet on them where as the one I've moved to will need to be re...

Hi ,How can you setup the Cisco CSPC to exclude discovering  non-Cisco devices such as computers and UPS?How can you remove the non-Cisco devices from Cisco SNTC portal ?  Thanks.     

We need to set up an addition  SSH/CLI login account that has a lot less privileges than the admin/Collectorlogin account (like read only or basic commands) . This is for security scanners to be able to scan the CSPC collector; this is done for most ...

CSPC installed, can collect inventory information locally, however, failed on upload information to service portal. Customer FW has been checked, did not see blockage (No drop or deny logs)Some troubleshooting steps have been preformed, please help.1...

i can't seem to find an answer for this in the posted documentation, although maybe i just haven't found it yet. what i am looking for is a way to set up a recurring job to send me the list of assets in our portal that come up on the expiring coverag...

Software Update status has been "Initiated" for days.  Current version: 2.9.1Available version 2.9.1.1 How to proceed?

Is there a way to group devices based on the services they provide? For example, we have a group of routers providing Internet Service to our customers. I want to mark these 5 devices as Internet. This is to ensure we apply Smart Net appropriately to...

Hi everybody, I have been having issues when I have generated Bugs Report, The process that I have been following is to generate report and said that the report was generated successfully but in Schedule Reports seccion the status was failed. Many ti...

Newly implemented CSPC collector, locally works fine and got all inventory information, however, failed on upload. Checked no FW blockage. Please help, thanks.