10-22-2017 10:04 AM - edited 03-12-2019 07:32 AM
Hi there I had a CSPC Collector running version 2.4, I updated to version 2.7 via cli, since then I am not being able to access it via GUI. When I had version 2.4 I was able to login to the GUI Collector interface with no issues. heres: a lillte more info.
-Collector is installed on a UCS 220 M3 Appliance
Upgrade procedure via cli
used the command check update
download the sp-30.0.0-0-0-lnx64 image
apply sp-30.0.0-0-0-lnx64 image
Up to this point I couldn´t log in to gui of the collector via https://xxx.xxx.xxx.xxx:8001
if I do a telnet to the Ip via 8001 port, it opens
telnet xxx.xxx.xxx.xxx 8001
Since gui didn´t work I download the sp-30.0.2-0-0-lnx64 image via cli
apply sp-30.0.2-0-0-lnx64
if I do a show version -b i get the following output:
admin# show version -d
Build-name : Collection Platform Software 2.7.2
Package-type : ServicePack
Version : sp-30.0.2-0-0-lnx64
Component : CSPC Base
Version : 2.7.2
Package-type : JeOS
Version : jeos-30.0.2-0-lnx64
Component : ConcsoTgw
Version : 1.6.7
Component : AdminShell
Version : 1.5
Component : Hardened CentOS
Version : 6.8 patch#0
Component : CASP
Version : 2.7.2
Component : LCM
Version : 1.5
Any guidance would be appreciated
10-23-2017 02:34 PM
Hi User,
What error are you getting and what login credential have you tried to login to GUI?
Thanks,
Supriya
10-23-2017 06:43 PM
Im using my cisco CCO and password, to double check the password, I test it on the cisco.com webpage, and access it with no issues.
The error says wrong username or password. Please check your credentials
10-24-2017 10:54 AM
Hi Francisco,
Please send me screenshot of the GUI page where you enter your credential. That will give us more idea on the issue.
Thanks,
Supriya
10-25-2017 09:36 AM
I´m starting an upgrade to 2.7 via CLI, thanks
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