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Collector upload fails with error 404 Not Found

cmortimer1
Beginner
Beginner

I have a collector that was working fine and now for the past 2 weeks when trying to upload it comes back with a 404 not Found Error. We are running 2.8.1.3 currently. I have ran packet captures and see the bidirectional traffic between my collector and the Cloud and do not see anything getting blocked. I have verified connectivity to the Upload URL and get the message back "It Works" from the website. I have rebuilt the collector from the ground up and re-certified it multiple times in the Portal. Yet no matter what I still get 404 and cannot find anything to indicate why.

16 Replies 16

brawall
Cisco Employee
Cisco Employee

Can you share a screenshot of the error as well as the appliance ID of the collector?

CSP0009040738: A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed 404:Not Found

cmortimer1
Beginner
Beginner