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- About brawall
07-15-2019
Stats
Member since
11-02-2016
132
Posts
70
Helpful
24
Solutions
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-23-2019
10:35 AM
05-23-2019
10:35 AM
Is admin accessible after restarting it via root?
service adminshell restart
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
12:57 PM
05-21-2019
12:57 PM
Can we try enabling the proxy settings on the collector?
"conf proxy <ip address> <port> <user> <pass>" where user and pass are optional. After this reboot and share with me again the output of "service concsotgw restart"
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
10:18 AM
05-21-2019
10:18 AM
Can you PM the contents of the file located at /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml
Also do you require a proxy server for uploads/internet access?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
09:56 AM
05-21-2019
09:56 AM
Can you share the appliance ID and version of collector? Has it been upgraded or is it on the same version that it was deployed on?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
09:37 AM
05-21-2019
09:37 AM
Can you share the same but without the "-k" flag?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
09:23 AM
05-21-2019
09:23 AM
Can you share output of curl --tlsv1.2 https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k from the cli?
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-17-2019
12:32 PM
05-17-2019
12:32 PM
Looks like your latest upload is processing now. Occasionally it may take some time to get picked from the queue.
As an FYI, uploads go into Bypassed status when a newer upload is received from the same collector before the previous upload had a chance to start processing. It's better not to push subsequent uploads when some are still waiting to process.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-17-2019
10:10 AM
05-17-2019
10:10 AM
Hey Matt -- it looks like during the latest collection this device failed SNMP from the collector which we need to collect the serial number during this stage. Can you attempt to re-discover this router in the collector and confirm if it is successful? If not you will want to take a look at the SNMP configuration on the device and the CSPC. If everything looks good I would suggest running a new collection and upload so we can verify.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-17-2019
08:28 AM
05-17-2019
08:28 AM
Hey Matt, I'll take a look at this and update you soon.
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-07-2019
07:04 AM
05-07-2019
07:04 AM
The CSPC does not support that WLC HA mib as of yet but its something that we can investigate. We generally recommend doing a manual CSV import with standby WLC information in it as a workaround.
For Viptela we can only do HW EOX and Field Notices. The datasets for these are on the last page in the collector if you wanted to take a look. You must be on CSPC 2.8.1 with Rules Package 4.9 for this and you will need to poll these devices directly since we can't pull all info from the vManage
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-06-2019
12:46 PM
05-06-2019
12:46 PM
Can you share a screenshot of the error as well as the appliance ID of the collector?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-03-2019
07:16 AM
05-03-2019
07:16 AM
In the discovery settings can you try increasing the max device discovery to 600 under Settings -> Discovery Settings
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-01-2019
07:01 AM
05-01-2019
07:01 AM
Can you share the CCO IDs with me in a PM?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-08-2019
10:44 AM
04-08-2019
10:44 AM
The Not Covered report only tells which devices are not covered and need review. You may find the Custom Inventory report useful, specifically the coverage start, coverage end, contact status, and contract number columns.
Once you have identified the reason it is not covered you can revisit the report and update the coverage action.
https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_user_guide.html
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-08-2019
10:34 AM
04-08-2019
10:34 AM
What is the error message the customer is seeing when attempting to push an upload?
... View more
05-21-2019
Can we try enabling the proxy settings on the collector? "conf proxy " where user and pass are op...
05-21-2019
Can you PM the contents of the file located at
/opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_c...
05-21-2019
Can you share the appliance ID and version of collector? Has it been
upgraded or is it on the same v...
05-21-2019
Can you share output of curl --tlsv1.2
https://concsoweb-prd.cisco.com/HeadEndWebAppServlet/ -v -k f...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
05-17-2019
05-17-2019
Looks like your latest upload is processing now. Occasionally it may
take some time to get picked fr...
05-17-2019
Hey Matt -- it looks like during the latest collection this device
failed SNMP from the collector wh...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
05-07-2019
05-07-2019
The CSPC does not support that WLC HA mib as of yet but its something
that we can investigate. We ge...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
05-03-2019
05-03-2019
In the discovery settings can you try increasing the max device
discovery to 600 under Settings -> D...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
05-01-2019
05-01-2019
Can you share the CCO IDs with me in a PM?
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
04-08-2019
04-08-2019
The Not Covered report only tells which devices are not covered and need
review. You may find the Cu...
Public Statistics
| Date Registered | 11-02-2016 07:30 AM |
| Date Last Visited | 07-15-2019 09:26 AM |
| Total Messages Posted | 132 |
| Total Helpful Votes Received | 70 |
Helpful Votes From
