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brawall
Member since
11-02-2016
Cisco Employee
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
08:53 AM
03-21-2019
08:53 AM
You can un-manage the existing 3rd party discovered devices at Management -> Unmanage Devices.
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-20-2019
08:50 AM
03-20-2019
08:50 AM
Can you please PM the customer CCO ID as well as the portal instance they need access to?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-18-2019
09:40 AM
03-18-2019
09:40 AM
Robert -- PM sent requesting more info.
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-27-2019
07:02 AM
02-27-2019
07:02 AM
Can you share via private message your company/inventory name as well as some example devices that are showing in the portal but are no longer in the network.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-22-2019
09:15 AM
02-22-2019
09:15 AM
Keep in mind we also offer an ISO image on the downloads page, your customer may have more success with that.
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-14-2019
07:26 AM
02-14-2019
07:26 AM
PM sent
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-13-2019
12:36 PM
02-13-2019
12:36 PM
It looks like iptables is being overwritten and the icmp permit rule is not there anymore after upgrade. This looks like a bug but for now instead of disabling iptables you can run "iptables -L --line-numbers" to get the numbered rules and in the INPUT chain add the icmp permit with " iptables -I INPUT 13 --match icmp --protocol icmp --icmp-type any --jump ACCEPT" where 13 is the line number at the end of INPUT chain. If there is a LOG_DROP entry at the end of the input chain, change the number to whatever line is 1 above it.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-13-2019
08:12 AM
02-13-2019
08:12 AM
Hello,
Where are you seeing this error at? When attempting upload do you get the same error in the web interface? If not, what is the error here? Can you also share the appliance ID of the collector.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-11-2019
11:57 AM
02-11-2019
11:57 AM
Please confirm if you have access now. A sync that needed to occur had not, I pushed it through manually.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-11-2019
11:32 AM
02-11-2019
11:32 AM
Can you please PM me the output of "iptables -L" as root user?
Thank you,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-11-2019
09:12 AM
02-11-2019
09:12 AM
Can you login to CLI as root user and temporarily disable iptables to see if you can ping?
service iptables stop
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-11-2019
08:47 AM
02-11-2019
08:47 AM
We've upgraded some collectors internally and don't have the ping issue. What monitoring system are you pinging from? Are you able to ping it from your workstation? Are you able to ping out from the collector itself?
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-08-2019
08:39 AM
02-08-2019
08:39 AM
It looks like your upload is being rejected due to the timestamp being off. You need to login to CLI via admin user and run the timesync command.
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-07-2019
12:04 PM
02-07-2019
12:04 PM
Is it still not replying to ping requests? I checked and it looks like your collector has uploaded multiple times today so it seems to have at least upgraded properly. It would make sense to lose pings for a while while the CSPC rebooted, which can sometimes take a while.
On a side note, it looks like you are getting uploads silenced due to them coming in so frequently. I would check the configuration to prevent this from happening.
Thank you,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-07-2019
11:46 AM
02-07-2019
11:46 AM
This usually means that the timestamp is off. You need to login via CLI as admin user and run "timesync" command and enter an address that the device can sync time with (usually a domain controller, ntp server, etc.).
Thanks,
Brandon
... View more
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
24m ago
24m ago
You can un-manage the existing 3rd party discovered devices at
Management -> Unmanage Devices.
3 weeks ago
Can you share via private message your company/inventory name as well as
some example devices that a...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
4 weeks ago
4 weeks ago
Keep in mind we also offer an ISO image on the downloads page, your
customer may have more success w...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-14-2019 07:26 AM
02-14-2019 07:26 AM
PM sent
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-13-2019 12:36 PM
02-13-2019 12:36 PM
It looks like iptables is being overwritten and the icmp permit rule is
not there anymore after upgr...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-13-2019 08:12 AM
02-13-2019 08:12 AM
Hello, Where are you seeing this error at? When attempting upload do you
get the same error in the w...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-11-2019 11:57 AM
02-11-2019 11:57 AM
Please confirm if you have access now. A sync that needed to occur had
not, I pushed it through manu...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-11-2019 11:32 AM
02-11-2019 11:32 AM
Can you please PM me the output of "iptables -L" as root user? Thank
you, Brandon
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-11-2019 09:12 AM
02-11-2019 09:12 AM
Can you login to CLI as root user and temporarily disable iptables to
see if you can ping? service i...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-11-2019 08:47 AM
02-11-2019 08:47 AM
We've upgraded some collectors internally and don't have the ping issue.
What monitoring system are ...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-08-2019 08:39 AM
02-08-2019 08:39 AM
It looks like your upload is being rejected due to the timestamp being
off. You need to login to CLI...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-07-2019 12:04 PM
02-07-2019 12:04 PM
Is it still not replying to ping requests? I checked and it looks like
your collector has uploaded m...
Created by
brawall
in Smart Net Total Care Portal and Collector Discussions
02-07-2019 11:46 AM
02-07-2019 11:46 AM
This usually means that the timestamp is off. You need to login via CLI
as admin user and run "times...
Public Statistics
| Date Registered | 11-02-2016 07:30 AM |
| Date Last Visited | 03-20-2019 06:50 AM |
| Total Messages Posted | 115 |
| Total Helpful Votes Received | 55 |
Helpful Votes From
