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CSPC Software Update - CCO Fails

Matt.Back
Beginner
Beginner

 

We have a customer who is running CSPC Release 2.9, the collector is all setup and working, BUT we can't get the software update feature to work. 

So what is strange is the collector accepts the CCO account and says it's authenticated, but when you go to set a schedule it then says there is an authentication error. 

 

CSPC software update fail message.jpg

 

We have tried with both the customer CCO and my CCO (which definitely works) and get the same result. Any ideas anyone?? Thanks!

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