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Collector v2.10.0.1 sp-30.3.0-1-0-lnx64 will not download updates

bbarr-ccg
Level 1
Level 1

admin# show ver

Build-name : Collection Platform Software 2.10.0.1
Version : sp-30.3.0-1-0-lnx64

admin# check update

Patch versions
------------------------------------------------------
Version Number: sp-30.3.0-6-0-lnx64
Description: Collector patch to upgrade CSPC 2.10.0.6
Required Versions: -
Optimal JeOS: jeos-30.3.0-6-lnx64
Reboot Needed: No
Restart Needed: No
Package Size: 458952702 bytes
Contents:
Component Name: Rules Pack
Version: 4.16
Description: 4.16
Component Name: CSPC Base
Version: 2.10.0.6
Description: CSPC 2.10.0.6
Installable: Yes

admin# download sp-30.3.0-6-0-lnx64
Attempting to download the requested package.....sp-30.3.0-6-0-lnx64

admin# show download progress

Download information is not available.

admin# upgrade

Version Description
-------------------------------------------------------
sp-30.3.0-6-0-lnx64 Collector patch to upgrade CSPC 2.10.0.6

Download and apply of a package can take a while.
It is recommended to schedule the upgrade.

Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.3.0-6-0-lnx64

Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id 'bbarr@climatecontrolgroup.com'.

In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Accept License Agreement (y|n)? y

Attempting to download the requested package.....sp-30.3.0-6-0-lnx64
execute % Error occured while executing command

3 Replies 3

aloksin3
Cisco Employee
Cisco Employee

Hello,

Good day to you! I have acknowledged this post. We are looking into the issue and will assist you with the query.

Thanks & Regards,
Alok Singh

Attached log files.

aloksin3
Cisco Employee
Cisco Employee

Hi

I have shared the necessary steps to upgrade the CSPC. Please refer to it.

Thanks & Regards