Unable to access SNTC Portal after 24 hours
Unable to access the SNTC portal after approval.
Forum Posts
Adminshell does not start after upgrade from 2.7.3.1 to 2.8.1.8
Hello, After upgrading from 2.7.3.1 to 2.8.1.8 admin shell does not start with error [collectorlogin@localhost ~]$ su adminPassword:*****PID file exists. But Adminshell service is not completely up.**********If adminshell is restarted manually, ple...
Cisco CSP Collector not including APs from 9800-40 inventory
I know that the APs are part of the inventory of the managed device the 9800-40 WLC. I've checked the SNTC site and can see the controllers inventory but it is missing the APs. Checking the raw data on the CSP collector I can see all the inventory in...
Upload Processing issues
Hello, I have 1 process that has a "FAILED" status and 2 that have "IN PROGRESS" status. Is there something wrong with the portal?
Resolved! Problem to Generate a New Certificate CSPC
Hi Cisco Team, I am trying generate a new certificate to my new collector but this message appear for me: "Entitlement file generation failed. Please try again. If the issue persists, find help in the community." Both Chrome and Firefox the problem o...
Resolved! Unable to access customer's portal after CBRAdmin
Hi there, My customer gave CBRAdmin access to his portal last Monday (jun 21) and we're not able to access his portal, it's not on our customers list. I need some help, please! Best Regards
SNTC access request not visible in DA's access management tool
Hello, We are trying to get access to a new colleague on the account to the SNTC portal. We submitted the access request and got a confirmation mail saying the request has to be approved by the delegated administrator. The problem is that the request...
CSPC 2.8 trail version installation issue
I have installed CSPC 2.8 version. while registering trail service in GUI getting error failed to download registration file from cisco backend. please try again. I have checked firewall, its allowed internet. If any one help me this root cau much a...
Delegated Administrator left the company
Hi Community, Our customer is trying to register an account on the SNTC portal, but the current delegated administrator is not longer with the company. Can you please assist? Thanks,
delegated administrator has left the company
I need assistance gaining access to SNTC. The previous delegated admin has left the company.
HUB IP address Cisco Packet Tracer
Hello admin If I'm in wrong forum then kindly move my post to a particular forum thanks. I am new to Packet Tracer and I have an exercise with implementing RIP in a network which is shown below.My first question is about the network itself. I have re...
Not receiving verification email SmartNet Total Care Portal
Hi, im not receiving the verification email after registering on Smart Net Total Care Portal, i´ve tried resending it many times.I received one but it was already expired. "Smart Net Total Care Verify your email Another verification email has been se...
ERROR API CS contract- errorInfo":"Customer Id is not associated with Partner"
Hello, I was able to use an API to get the customer information (specifically the Customer Id). However, when I use the contract details api I get an error "Customer Id is not associated with Parner". "errorCode":"API_PARTY_002","errorInfo":"Custom...
Different EOL Dates for same model in SNTC
We have pulled a report for EOL from SNTC, however the data for most of them are varied based on serial number. As that model EOL dates are different..For example the ISR routers 4331, the dates for some are within 18 month, while some are not.Why sa...
Resolved! CSPC Version 2.8 SSH2 login to Collector to use higher encryption like ecdh-sha2-nistp256.
Our new security policy needs us to have SSH login Key Exchange Algorithms to use only higher encryption like ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521and we need to disable other lower encryption exchanges.Is there a way to find out w...
