I had an app that was using the EoX support API, and it stopped working at some point. When I logged into the console, the APIs that it was subscribed to were labeled as "Deprecated." I deleted the app and recreated it as grant type "Client credent...
Forum Posts
Resolved! Upload Issue
Hi team, Our customer's CSPC VM is doing the upload, we can see at "Job Run Status" that the upload/CPExport is completed, has the status Success but we don't know to which portal this CSPC is sending the information. Can you help us to find which po...
Hello, how can one copy zip file to /opt directory. This is not explained. Official documentation does not have any explanation. Is it possible to force Cisco update their documentation since there is no official TAC procedure ? Thank you.
Hi, I just (new installation) upgrade CSPC from 2.10 to 2.10.6 admin# show version -dBuild-name : Collection Platform Software 2.10.0.6 Package-type : ServicePackVersion : sp-30.3.0-6-0-lnx64Component : CSPC BaseVersion : 2.10.0.6Package-type : JeOSV...
How can I change the web socker listener port from 8001 to something else?
Resolved! Delegated Admin Change
Hi, I was looking for information on how to check who are current DA is as I have a feeling he may have left the company. We no longer have access and cannot log into Cisco Services Access Management Tool. Can someone tell me how to check and cha...
Customer is having issues with notifications from the SNTC Portal for alerts and outages. They need someone to walk them through how to make the proper changes needed. One contact is not getting the proper notifications so they are having to get them...
Our only SNTC Designated Administrator left without a replacement. How can we quickly assign a new DA for SNTC registration? Your guidance is much appreciated!Specifically, I'm looking for assistance on the following points:How can I designate a new ...
A few weeks ago I was granted Customer User and API Developer permissions to SNTC via the CSAM as per the Services API User Onboarding Process documentation. According to that documentation, I should now be able to access the Cisco API Developer Port...
Customer, Southwest Airlines is attempting to provision some access for a couple of individuals and am unable to proceed.
I have access to the Smart Net Total Care portal and have associated 2 contracts successfully containing Smartnets, however when I go to https://services.cisco.com/ the page is blank and eventually redirects to another page informing me that I don't ...
I am getting the following error when I try to import a ZIP file into the SNTC portal.[Unable to perform the operation = File Import failed. Data is not valid for the Customer.]Is anyone else facing the same error?
Hi We have a CSPC deployed for a customer and when we interrogate the Full Inventory report downloaded from PSS portal we still see multiple legacy devices that have been decommissioned for some time. Ideally we would like to start a fresh with a ne...
Hi,SNTC Portal, Actions/Schedule Report page doesnt load, cant run reports.I tried different browsers, Chrome, Firefox, Edge, also in incognito.
we have installed a 2.10.0.3 CSPC server, this server is running for quite a while. the software version of the switches it has discover has an issue: the devices have been upgraded to a new version the CSPC server does miss the change in the softwar...
