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Contracts API error: "Customer Id is not associated with Partner"

CFCFCFCFC
Level 1
Level 1

Hello,

I have gone through the onboarding steps to obtain an API key for the Cisco Services API, and I am successfully able to call the customer-detail API via the URL: https://apx.cisco.com/cs/api/v1/customer-info/customer-details.  I get a response like this (details redacted):

{"data":[{"customerId":123456,"customerName":"MyCompany":"123 Main St."...}

However when I use the returned customer ID in the following URL, I get an error.

https://apx.cisco.com/cs/api/v1/contracts/coverage?customerId=123456

Here I receive the following error:

{"status":403,"message":"Invalid input request","reason":{"errorCode":"API_PARTY_002","errorInfo":"Customer Id is not associated with Partner"}}

 

I have discussed the issue with several members of our Cisco account team including:  @silsanto , @astaab , @shoelzei, @vmorisi however they are unable to solve the issue.

If someone from Cisco can reply privately, I will provide the actual customerID that I am using.

 

Thank you!

 

 

Thank you

 

1 Reply 1

amankha
Cisco Employee
Cisco Employee

Hello, good day to you! I have acknowledged this post. could you please share the following details over the personal message-

CCO ID-

CONTRACT NO-

SERIAL NO- COMPANY NAME-

PARTY ID-

Thanks & regards,