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CSPC 2.11 Migration Guide unable to delete existing entitlement

rodies
Level 1
Level 1

Hello,

I am going through the process of upgrading our CSPC Collector from 2.10 to 2.11. I have been following the 2.11 installation and migration guide.

 

I have the new 2.11 vm created and have successfully restored the 2.11 using the generated 2.10 .pbx file.

 

The next step of the 2.11 migration guide is: "For all services, delete the existing entitlement and readd the entitlement.

 

When attempting the step "telnet localhost 42606 -> username : admin , show_db_password and collect temporary pwd -> press ctrl + ] -> quit" I am not getting the temporary pwd i need to properly continue through the migration guide.

rodies_0-1717685315770.png

When entering the admin login password here, i get a permission denied response.

 

Any help would be much appreciated.

 

Thank you,

 

1 Reply 1

lolivera
Cisco Employee
Cisco Employee

closing post due to inactivity.