CSPC 2.7 uploads not showing up in portal

[Ron Domijan]

I recently installed our a new collector on CSPC 2.73. 

It's been over 72 hours since the first collection ran and was uploaded. The upload hasn't shown in the upload processing on the SNTC portal. I have run a couple more upload atempts and none of them show up in the portal but they all show as successful in CSPC. 

I've verifyed the time and date are correct on the appliance. No firewall rules are blocking the appliance from communicating with Cisco. 

I've checked the logs and don't see any errors for any of the uploads. It says that it was successful.

Our collector is CSP000***.

Can someone from Cisco please check the backend and verify if our uploads are successfully received?

Thanks,

[Supriya Patel]

Hi Ron,

Can you please share your collector id and inventory name (to confirm)? So far, I  can see upload is received today 1/8/18 so it is processing status.

Thanks,

Supriya

[Supriya Patel]

Hi Ron,

Please private message me those going to 'messages' tab from top right of community page.

Thanks,
Supriya

[Supriya Patel]

Hi Ron,

Thanks for the update. You can see all the inventories and upload selecting appropriate inventory under customer name on portal.

Thanks,

Supriya