I registered for Smart Net Portal Access yesterday and was notified that I would be setup as the Delegated Administrator. I later got an email confirming that I was setup and that I can login. When I go to login, it says I'm not registered and prom...
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I have been designated as the administrator for my company but this does not seem to be reflected in the information on the portal and I have not received any admin requests that I know have been made.
Resolved! Unable to upgrade
Hello, I have this colletor, but it is unable to upgrade via CLI nor GUI. In CLI, everytime I try to download the latest version or patch it gets stucked in "Downloading" process. Furthermore, in GUI is worst: the download button is awlays inactive....
Resolved! Unable to access the SNTC portal
I have submitted a request to our company's delegated administrator. However the person shown as Administrator is no longer with the company. There is another administrator but he does not see my request and cannot approve it. How do I gain access...
Resolved! Unable to grant CBR access
Can provide screenshot, ccoid, and partner contract in DM.
Hi Team -- I have 2 customers who are getting a 'connection has timed out' error in the CSAM tool. What can we do to fix?
Resolved! Need to add customer user to the portal
Hi, I am the DA for my company and I am trying to add customer user to access the SNTC to view their inventory. I added the user and associated to my company in Cisco services management tool and I see its approved but I don't see the new user in the...
Hi Team -- Customer is getting an error that upload to backend has failed. We checked the firewalls and they appear to be allowing access.
Resolved! Hostname Displayname CSPC or SNTC portal
Hello, I've loaded a CSV file on the collector, collected and uploaded devices to the SNTC portal. It works fine. My issue is despite the fact that all my Hostname was "upper case" without domain in my CSV file, the result on CSPC and SNTC is sho...
Resolved! Stuck in a loop...
Hello, I am trying enable my access to the Smart Services Connection portal. I enrolled by providing a contract number and serial number. The system sent me an email to confirm my email address was legit. I clicked on the link and a web page open...
Some collectors and collections have dissapear from my SNTC portal and I only have visibility over 1 collection. What could be the problem??
Resolved! CSPC 2.7 - User admin locked
Hi dears, I have a problem... I need to access CLI for configuration proxy in Collector CSPC. But in my first access require change password. Ok, I change password, but the virtual machine crashed and require back login again. I try login using...
Apparently, the New User Registration is again refusing to send verification email. Is a work-around available?
I've installed a new collector (2.7.3) and gotten it working (created new entitlement). It appears that the uploads to Cisco are working when I look at the CSPC web page, but when I'm in the Smart Net Total Care web page, I don't see any collectors ...
What is the difference between CON-SNTC-AP3802 & CON-SNT-AIR2EDK9 what is service contract please guide
