Good afternoon; I'm trying to upload the data in the collector to portal but unsuccessful. When I click upload, the task "Upload to back end"failed. The others three tasks completed successfully . What do I do in this case?
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Getting an error on accessing SNTC " You do not currently have access to Cisco Services Connection. You must be entitled to at least one Smart Services contract to request access" I'm getting a SNTC screen within couple of seconds getting this abov...
Resolved! Data upload failed CSCP 2.7
After Job collect data I received status failed, unable to send the profile results to the Cisco Backened, Reason, Data upload failed. I have connection to publics ip´s 72.163.7.113, 72.163.4.161, 72.163.7.60 and 173.37.144.208 and 443 port is availa...
Resolved! Need to change company's DA
Hi SNTC team, My doubt is quite simple this time. I need to reassign another co-worker as company's DA since I'm leaving the job. How can I do that? Thanks!
I need to upgrade our CSPC from v2.4 to v2.7.3. When I run the 'check update' command I get the following error: An internal error occurred while executing the request. Please try again later. I am able to validate my credentials during the 'conf...
What is the current policy in CISCO TAC as it relates to coverage of Modules in a chassis-6509. If a module goes bad does Smart Net/EMS on the chassis automatically cover the module?
Resolved! How to download local backup ?
Dear all. I try to backup my SNTC Server. I had some trouble to do backup with FTP or SFTP. I always got error message that file upload did not work. After this I try a "Local backup". Now the question is how I can download local backup from SNTC...
Using the Solarwinds NCM connector, it shows "Processing with Cisco". However, in the portal, I show nothing in the upload processing section of SNTC portal. I've retried this several times with no luck.
Dear SNTC Support team, As a partner for a specific customer we need to have access to a SNTC portal of this customer, showing the collector information and collected devices as well. Could you help me in grant this access? The customer already hav...
Hello I received email that he upload was processed successful but it does not show on the portal, in-fact the the latest on the portal in Nov 27/28, 2017. I did noticed that in the email the Entitled Company Name is blank, not sure if that's pa...
Resolved! SmartNet renew lapsed time issue
Hi All, We had a Cisco switch covered by smartnet is expired in 2017June. and did not renew it that time. Can we renew it now starting from 2018 Jan, or must cover the lapsed time ? Cannot find any document related to this. thank you !
Hi My customer has created a Custom Inventory and wants to export it. The columns Collection Date and HW Alerts are in the visible report but if you click on Export and take the option "To my reports", then these columns do not show in csv, xlsx or p...
hi, i can upload manually a .csv file to SNTC the option not appears. When i try to see the options in the library, i can see anything for upload the file, add the cature. and the auto upload processes is failed to load in backend. any sugge...
It is observed for many of our distinct inventories (12 out of 16) since the change to SNTC 4.0, several uploaded inventories are listed as being System Replays? This appears to have started about 14th November. Can this please be investigated. KR, ...
Team, My customer just upgraded their collector to 2.7.3 and attached are the errors they are receiving when running the collection and upload processes. Please advise on how this can be fixed. Thank you
