CSPC Authentication failed. Your CCO ID/Password is incorrect.

[David Draper]

Trying to update CSPC from 2.7 to 2.7.x but we cannot configure the server connection for the Software Updates.  We have already modified the hosts file for:  IP 72.163.4.161 with host name www.cisco.com or www1.cisco.com.   Every time I try my CCO ID i get: Authentication failed. Your CCO ID/Password is incorrect.  Thanks for any help!

Dave 

[Supriya Patel]

Hi Dave,

I recommend to perform manual upgrade from 2.7 and following guide has step by step commands. Manual upgrade path requires CLI user admin, collectorlogin and root enable for CSPC.

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

How  to enable Linux user on CSPC: https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/Configure-CSPC-Appliance-via-CLI.pdf

Thanks,

Supriya