Hi, I would like to register all SNTC of our Cisco devices so i can manage them in single console. I already registered as Delegated-Administrator but my Smart Service Connection web always appears "You do not currently have access to Smart Service...
Forum Posts
Resolved! Update CSCP from 2.6.1 to 2.7.4
Hi! I'm trying to update my CSCP from version 2.6.1 to 2.7.4. The documentation says that I can do that from the CLI. I follow the steps but when I put the command "download sp-30.0.4-0-0-lnx64" he tells me that I have to enable the connection to t...
This error occurred to me when I want to check the updates, I already have the version 2.7.4 but I want to fix this bug because in the future I will need upgrade eventually. And I can ping all these IP adresses. 72.163.7.113 (TCP 443) concsoweb-prd...
Hello, Instance numbers are showing up on Custom Inventory reports for one of my customers but not all Instance ids are showing for all non-incumbent contracts. Why are instance numbers missing for some devices but not others? I have some example...
Resolved! No Upload in SNTC
CSPC version : 2.4,Upload ran in CSPC management console successfully,Ports/protocols enabled.OK,Time sync .OK But no upload shown in the SNTC time .Please advise as soon as possible. Thanks!
Buenos días, Equipo Por favor su ayuda para validar en el portal SNTC como puedo nuevamente seleccionar el inventario principal y lograr ver todo el inventario del cliente, ya que me muestra deshabilitada la opción, esto ocurre debido a la creaci...
How do I upload the device inventory from the CSCP collector to the Smartnet Total Care portal? Are there steps?
Buenos días, hace una semana el cliente me concedió los accesos de CBR como partner para visualizar sus equipos en el portal. Hasta la fecha aún no visualizo su inventario, solo me aparece en el portal SNTC la empresa en la que laboro mas no me apare...
What do I enter for the "credential name" ? I haven't seen that before for SNMP.
Resolved! Common Service Platform Collector
Which of these do I install? or both? Collector patch to upgrade to CSPC 2.7.4 collector_2.7.4_Build-103.zip 03-MAY-2018 1059.36 MB Network size dependent on Collector image (New Install) Collector-2.7.4-B-36.ova
Resolved! SNCT portal registration issues
I attempted to Register my account, by way of adding my cisco account, contract number and serial number. It stated that an email was sent to my Delegated Administrator, but I am the delegated Administrator. I am not sure why I am not able to registe...
Attempting to upgrade my CSPC VM via the admin shell fails. Here is the results of the 'upgrade' command: admin# upgrade Version Description-------------------------------------------------------sp-30.0.4-2-0-lnx64 Collector patch to upgrade to CS...
Resolved! Access the SNTC Portal
Hi Everyone, My question is fairly simple actually. My CCO ID is my personal email (as it is tied to my certs and so on). My account was associated to my organization's account, and I had received an email that I was able now to access the portal....
Buenos días, Equipo Por favor su ayuda para validar en el portal SNTC como puedo nuevamente seleccionar el inventario principal y lograr ver todo el inventario del cliente, ya que me muestra deshabilitada la opción, esto ocurre debido a la creación...
Resolved! I can't upgrade the collector to 2.7.4.2
Good Afternoon, When I try to upgrade the collector this message appears: What I need to do?
