I've been trying to access the CSPC CLI without success, and it appears that our Nessus scanning appliance has locked all CLI accounts. I can reinstall the appliance, but I would like to know how to transition these accounts so that, 1) the root can...
Forum Posts
I'm experiencing the same issue as found in https://supportforums.cisco.com/t5/smart-net-total-care-portal-and/inventory-deleted-now-unable-to-view-any-information/m-p/3414034. Earlier this week, I did the same thing, deleted inventory and old coll...
Hi Team! I hope you can help me with this: I was trying to access via GUI to the admin user in a 2.7.4.2 CSPC, but I couldn´t since it shows an "Invalid credentials" message. I tried to reset the password with the recovery questions, and then the fo...
I'm trying to install a Trial of CSPC with my CCO but it gives me this error when I set up "Register the collector without registering with any service (trial)" and my acount, so I can not move forward. please your support to resolve that.
Hello, I am unable to access the SNTC portal registration. Plz help me sorting issue out once.
Dear , from where i can check the validation of smart net ? thanks
Hello, I'm trying to find the delegated Administrator for my company. I tried to follow these steps but I'm unable to fulfill the secound step "View Profile" - I do not find this button. Request Partner Delegated Administrator (For Partners Only) Pa...
The software is downloaded, but the GUI options for upgrade are not available - see attached. I've read other posts, but any of the CLI troubleshooting commands are not available either - see attached. I am logged in as Admin, Super Administrator. ...
Resolved! CBR Admin
# of my customers can't give me CBR Admin access. I need to know why. CCOID of my customers: ana*** die*** rhw*** My CCOID: lea*** *** Text has been masked to preserve data privacy. Please provide personally identifiable information via priv...
Hello, I have an inventory of approximately 300 Cisco switches and routers. Is there an easy way to see within the SmartNet Total Care Portal which of these devices are not running the 'recommended firmware' version ?
I'm trying to update the SNTC version to version 2.7.4.2 through Admin Shell. When I type the comand " conf server enable ", and enter my CCO ID and password, I receive the error below: ================================================================...
I would like to add the user gus*** in the SNTC portal but cannot because of the following error message as per attached print screen. *** Text in the above post has been masked to preserve data privacy. Please provide personally identifiable infor...
Hello Everyone, Recently i have downloaded a software vulnerability report from my SNTC portal. It looks like our devices are effected with several severity level bugs, Could someone help on how to resolve those, instead of looking in to each and e...
I received CRB Admin access to our customer's new Portal and have some privileges under Admin/Manage Users tab but not all radial button options are available for the customer to grant additional privileges. CSPC was deploy and entitled already. I...
I am trying to generate the consolidated report using the Cisco supplied Smart Service Upload and Reporting macro. I can load the macro spreadsheet ok (Macros are enabled in Excel). The Inventory report import works OK, however, when doing the Produc...
