CSPC failed to load registration certificate

[Andre.Tesselaar]

Please assist, how do I log a TAC or get assistance with cspc?

I've registered the collector on the sntc portal and downloaded the certificate, but are getting the below error when we try to apply the certificate.

"Failed to apply registration certificate. File may be corrupt as it does not specify an appliance ID."

[gausing5]

Hi,

Could you please share the name of the portal and contract number in PM with us for further troubleshooting?

Regards,

Gaurav Singh

[Andre.Tesselaar · Accepted solution]

Managed to get the issue resolved, I had to load the Zip file that was downloaded from the portal and not the individual certificate file.

[gausing5]

Hi,

Thank you for updating us.

Regards,

Gaurav Singh