Smart Net Total Care Portal and Collector Discussions

Getting this error trying to register a Smart Net Total Care account: Oops! Something went wrong...We are unable to process your registration request at this time. Kindly retry later. Sorry for the inconvenience. I can PM you the information for the ...

We recently created a new CSPC server for upgrading to 2.10. The new server is working and collecting data, however, it is not being sent to the Smartnet portal. The "upload processing" section does not show any attempts to receive the traffic. The c...

In my network I have virtual machines (CUCM, UCCX, Cisco Media Sense) in Cisco UCS 240 M4, I could add the Cisco UCS on SNTC portal, but I would like to know if I can add these virtual machines on SNTC portal. Thanks.

Hi Guys,      When I click on Discovery and select the "Discover devices by scanning range of IP Address"  several devices fail and are not discovered, but if I use the "Discover devices with know IP Address" and search individual device addresses th...

Recently the CSPC 2.10 started spiking resources (cpu, memory, etc) and shutting itself down. After a few days it eventually it stopped booting. Reverted to a backup VM from week prior and system ran for several days ok and then started same symptoms...

Hi Community We have a CSPC 2.10.0.1 which we have upgraded to 2.10.0.2 via the GUI.  This is showing as installed yet every time I logon to the collector I get a notification that a new version 2.10.0.2 is available for download.  I've connected via...

I have problem with duplicate host names. 1778 devices has hostname 250-AP03, which is not customers real host name, they have different ip-addresses, and their real hostnames doesnt show in portal. Most of devices are powers, SFPs and like that. I t...

when trying to download the report its saying:-Request Entity Too LargeThe requested resource does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

My CCO account seems to be associated with the wrong the wrong company in the SNTC portal. How can i disassociate from the wrong company, and re-associate my account with the correct company?