Smart Net Total Care Portal and Collector Discussions

CSPC Software update stuck on "Initiated" Status - Version to 2.9.1

Hi , I'm having an issue updating from Cisco CSPC Version 2.9.1 to Version 2.9.3.There are two versions of 2.9.3 from the Software updates and both of them are showing initiated.I have killed the server connection and did a reboot but still the stat...

Resolved! CSPC sending syslogs to 192.168.0.1

We are seeing logs on our firewalls that CSPC version 2.10.0.1 is sending syslogs to 192.168.0.1 IP address. We don't see any settings for syslog on server. Did anyone experienced this ? I want to set to correct syslog server or disable at last. We u...

CSPC: Connectivity service is not running

We observe several issues with SNTC portal:1. after we generated 2nd entitlement to test 2nd CSPC at remote branch, the main office's CSPC gives and error and fails to upload the inventory. We tried to replace/delete/add certificate with no success. ...

Resolved! CBRAdmin access issue

Hi there, My customer assigned my company as their CBRAdmin 96 hours ago and I still not able to access customer's SNTC portal with the CBRAdmin User. Can you help me, please? Best Regards

CSPC Upload Profile Creation Stuck

I have tried to create a CSPC Upload Profile as per https://community.cisco.com/t5/smart-net-total-care-portal-and/cspc-2-7-upload-profile-creation/td-p/3016205 . After filling in the fields I hit "OK". The screen greyed out and a small window that...

Resolved! Collector-2.10-B-14_signed_sha256.ova localhost login?

Hello, I have downloaded the OVA for 2.10 and imported / configured the deployment in our VMWare environment. I have powered on the VM and I can set the IP address but when I go to command shell, it goes eventually goes to a screen wanting a localhos...

Resolved! Upgrade CSPC 2.8 to 2.10.0.1 Issue

Hi Team, I am trying to upgrade CSPC from 2.8 to 2.10.0.1 (latest version) but it fails . Can someone guide me on the alternate process to upgrade please Thanks

Not able to SSH into CSCP

HiI want to upgrade our collector from 2.8 to 2.10, but I'm not able to log in with SSH to run the upgrade script.Web UI super admin works fine, but not when using SSHI tried to create a new admin user to see if that worked, but it did not.Any tips? ...

Resolved! How do i find my GU ID

Hello Guys. We are renewing a smartnet contract and the supplier has asked us to confirm our GU ID, i do not know what is this GU ID, and where i can find it, please help. Regards.

Resolved! CSPC 2.9 and 2.10 trail version installation issue

Hi Team, I am unable to register trail service in GUI getting timeout error . Not sure if some kind of bug is the reason for this behavior . Thanks,Has

Account has been suspended

Hello,When I try to access the site https://www.certmetrics.com ›cisco, I am redirected to this site:https://cloudsso.cisco.com//as/GuwvS/resume/as/authorization.ping?pf.continue=clicked&pf.idpId=identity.cisco.com&pf.userType=federatedThe message be...

Can't add ser to portal.

A user is not found in my search by their email, but they have access to open support tickets, etc.

CSPC 2.10 localhost login

What is login for CSPC 2.10 ? I have just installed ISO file and asking localhost login...None of the cisco default password works

CPSC 2 Jump Server issue since 2.9.1

Hello, We're no longer able to use the Jump Servers since 2.9.1; we tried 2.10 with the same result.The "Test connection" returns Jump Server xxx Connection failed :: null; On the SSHd Jump Server we're able to see an attempt from the CSPC but no au...