CSPC/SNTC and Meraki devices

[qhopkins]

Does Smart Net Total Care collect/support cloud-based Meraki devices?

[acarcach]

Can a device be uploaded manually even though is not supported for cisco data bus intelligence ?

[Sanjeev Sayeeraman]

If a device is not supported by SNTC i.e does not find mention in the PiD checker file, It can be uploaded manually via file import. It will show up as not recognized. That being said, we will still try to use the data being provided to try to  provide as much information as possible.

Thanks

-Sanjeev

[qhopkins]

Have there been any updates in Meraki device support for the latest versions of the SNTC portal?

[Sanjeev Sayeeraman]

Hi,

 Currently we do not support it. We are working on adding it to our roadmap

Thanks

-sanjeev

[acarcach]

Hi Hopkins,

Meraki is not actually supported under SNTC. We continue working with our supporting Team to put it on the road map but from now it's not supported.

Thanks,

Andrés

[qhopkins]

Is meraki part of SNTC now, four years after the initial post?

[ateixido]

Hi ... no news bad news on this case. Some updates please?

[qhopkins · Accepted solution]

**Update**

Meraki collection is now supported with the CSPC collector version 2.8.1 and above. The collection is limited to basic information, including Product ID (PID) and Product Family.  Software Version or Serial Number information is is unavailable at this time.

[cspc]

Is this new availability of information also shared within the service API's?