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CSPC upgrade 2.10 to 2.10.6 - GUI Internal error ouccured

Marco Noviello
Level 4
Level 4

Hi,

I just (new installation) upgrade CSPC from 2.10 to 2.10.6

admin# show version -d
Build-name : Collection Platform Software 2.10.0.6

Package-type : ServicePack
Version : sp-30.3.0-6-0-lnx64
Component : CSPC Base
Version : 2.10.0.6
Package-type : JeOS
Version : jeos-30.3.0-6-lnx64
Component : AdminShell
Version : 1.9.7
Component : LCM
Version : 1.9.7
Component : CASP
Version : 2.10.0.6
Component : ConcsoTgw
Version : 1.8.4
Component : Hardened CentOS
Version : 7.9 patch#2009

 

After update I cannot login into the GUI anymore.

After entering login credential receive an Error message: "Internal error occurred. Please relogin and retry the operation".

Already reboot the system and/or restart the CSPC service over shell.

 

Unfortunately, the contributions in the community did not help.

Need to open a TAC Case (if so how is it opened without serial number), or can any cisco employee can help me directly ?

 

BR

Marco Noviello

15 Replies 15

Miracle, it helps me here also, just that command and I can login again with 2.10.0.6 after upgrade.

Definitely some bug in patch 6.

I accept the solution here.